Extended iCloud Mail Outage Generating User Complaints

MacRumors · Apr 18, 2012, 03:44 PM

MacRumors has received a number of reports today from users who have been unable to access their iCloud mail accounts, and a growing thread in Apple's discussion forums is documenting the growing complaints.

According to user reports, iCloud mail went down around 9:30 AM Eastern Time this morning, and it remains out some seven hours later. Apple updated its iCloud System Status page at 10:08 AM Eastern Time to note that Mail and Notes were down for some users, but pegged the issue as affecting less than 1% of users.

iCloud services do go down from time to time, although the downtime is usually fairly brief, as evidenced by a short half-hour outage just yesterday. And while Apple's status update indicates that only a small number of users are being affected by this latest outage, for those who are unable to access their mail the extended seven-hour downtime may be a significant inconvenience.

Apple has provided no estimate of when affected users can expect iCloud mail services to return, noting only that they "will be restored ASAP".

Article Link: Extended iCloud Mail Outage Generating User Complaints

josephfarran · Apr 18, 2012, 03:53 PM

I use iCloud for my email, and have noticed no problems today. I must be in the 99% yet again.

rneglia · Apr 18, 2012, 03:53 PM

Quote:

Originally Posted by josephfarran

I use iCloud for my email, and have noticed no problems today. I must be in the 99% yet again.

ditto. knock wood.

stridemat · Apr 18, 2012, 03:55 PM

Quote:

Originally Posted by josephfarran

I use iCloud for my email, and have noticed no problems today. I must be in the 99% yet again.

Statistically you will be in the 99% most the time.

Sorry I couldn't help it

donniedarko · Apr 18, 2012, 03:55 PM

My mail has been down on and off for months. Says I have to many emails? huh?! really I havent been using emails there since the iCoud migration because of the spotty service. Then had another prompt say something else when I logged into iCloud. Should of taken screens shots to post here.

Apple get with it. Were talking a email service that doesnt work and you want me to feel confident in storing my life, music, photos, and documents in your iCloud. Give me back MobileMe already.

Dont want to sound bitter but all my email contact are no linked to Google because that service has been bomber... please get with it

donniedarko · Apr 18, 2012, 03:58 PM

Still down. Fail

fredoviola · Apr 18, 2012, 03:58 PM

Apple mail just plain sucks. It was horrible as mac.com. Emails would sporadically disappear into the void from all synced devices and the server, as if they never existed. During that period the promise was me.com would fix it. Unfortunately the problems persisted on me.com. I'm sad to hear that iCloud has the same problem. Perhaps Apple has bitten off more than they can chew.

fontman · Apr 18, 2012, 04:05 PM

Apple - Works perfect for me. - only down once that I can remember here in So Cal . I would have to say some internet providers lose port security and email will not go thought . so maybe the blame is the Comcast or ATT TWC etc. I have had a lot more issues with TWC than Apple.

Dhelsdon · Apr 18, 2012, 04:06 PM

Mine's been fine all along in Edmonton, AB

repeters · Apr 18, 2012, 04:08 PM

I have lost track of the number of times that the iCloud mail system has rejected my password.

The system need a major overhaul.

guitarman777 · Apr 18, 2012, 04:12 PM

I'd wager if we ducked over to message boards that focus on other platforms, i.e. Google, Yahoo, RIM

, whatever it is, we'd see the same degree of frustrated users whenever email services go down. People don't have any idea how much effort it takes to keep these systems going, how many variables have to work just right in order for all these systems to stay afloat.. I for one applaud each of those companies (well, except RIM

I don't personally know anybody who's happy with them right now) for making their systems work as well as they do, and I've honestly found Apple's system (be it Mac.com, MobileMe, or iCloud) works far more consistently and error-free than any other system/platform/whatever I've used before.

charlieegan3 · Apr 18, 2012, 04:21 PM

Quote:

Originally Posted by donniedarko

My mail has been down on and off for months....

couldn't handle that!

parish · Apr 18, 2012, 04:27 PM

Apple have shutdown half their mail servers coz greenpeace told them too

beaker7 · Apr 18, 2012, 04:27 PM

Quote:

Originally Posted by donniedarko

Still down. Fail

Working great here. Win.

Russell L · Apr 18, 2012, 04:28 PM

There was a moment this morning when Mail asked for my password to send out an e-mail (something that only happens to me when something's going on with the server). Other than that, no problems here.

beaker7 · Apr 18, 2012, 04:30 PM

Clearly you guys are holding it wrong.

Rychy · 04:47 PM

Quote:

Originally Posted by donniedarko

My mail has been down on and off for months.

Mine too. Keeps asking for my password over and over, and a lot of times it's just down. For whatever reason it's not as bad on my iOS devices as my desktop ... really freakin annoying.

ghostface147 · Apr 18, 2012, 04:42 PM

It hasn't been pushing to my device consistently today. I have to manually check. Odd.

roadbloc · Apr 18, 2012, 04:48 PM

It was stuff like this that pushed me to using other mail services. Mail since MobileMe hasn't really gotten any better.

flat five · Apr 18, 2012, 04:53 PM

thumbs down

you'd think they could at least give us a status update.. or something.

lhotka · Apr 18, 2012, 04:57 PM

I'm always amazed when people complain that a FREE service goes down. If you want something reliable, buy it.

Plutonius · Apr 18, 2012, 05:00 PM

Blame Greenpeace

.

johncrab · Apr 18, 2012, 05:20 PM

Gee, for once I don't seem to be part of those without iCloud service.

gobears81 · Apr 18, 2012, 05:27 PM

E-mail issues started for me yesterday at around 2pm. I haven't been able to check e-mail since then or it would only show me a few new e-mails. It's really frustrating!

I'm losing my patience for homepage, .mac, @me, MobileMe, iDisk, and now iCloud. I wonder how many more re-brandings Apple will have to do.

Does anyone with gmail, yahoo mail, hotmail, or aol experience outages like this? Unacceptable.

flat five · Apr 18, 2012, 05:34 PM

Quote:

Originally Posted by lhotka

I'm always amazed when people complain that a FREE service goes down. If you want something reliable, buy it.

haha. you're joking, right?

Apr 18, 2012, 03:44 PM	#1
MacRumors macrumors bot Join Date: Apr 2001	Extended iCloud Mail Outage Generating User Complaints MacRumors has received a number of reports today from users who have been unable to access their iCloud mail accounts, and a growing thread in Apple's discussion forums is documenting the growing complaints. According to user reports, iCloud mail went down around 9:30 AM Eastern Time this morning, and it remains out some seven hours later. Apple updated its iCloud System Status page at 10:08 AM Eastern Time to note that Mail and Notes were down for some users, but pegged the issue as affecting less than 1% of users. iCloud services do go down from time to time, although the downtime is usually fairly brief, as evidenced by a short half-hour outage just yesterday. And while Apple's status update indicates that only a small number of users are being affected by this latest outage, for those who are unable to access their mail the extended seven-hour downtime may be a significant inconvenience. Apple has provided no estimate of when affected users can expect iCloud mail services to return, noting only that they "will be restored ASAP". Article Link: Extended iCloud Mail Outage Generating User Complaints
	0

Apr 18, 2012, 03:53 PM	#2
josephfarran macrumors newbie Join Date: May 2010 Location: Maryland, USA	I use iCloud for my email, and have noticed no problems today. I must be in the 99% yet again. __________________ Sent from my iPod Shuffle
	9

Apr 18, 2012, 03:55 PM	#5
donniedarko macrumors regular Join Date: Jan 2004 Location: Los Angeles	My mail has been down on and off for months. Says I have to many emails? huh?! really I havent been using emails there since the iCoud migration because of the spotty service. Then had another prompt say something else when I logged into iCloud. Should of taken screens shots to post here. Apple get with it. Were talking a email service that doesnt work and you want me to feel confident in storing my life, music, photos, and documents in your iCloud. Give me back MobileMe already. Dont want to sound bitter but all my email contact are no linked to Google because that service has been bomber... please get with it __________________ face the mirror...
	2

Apr 18, 2012, 03:58 PM	#6
donniedarko macrumors regular Join Date: Jan 2004 Location: Los Angeles	Still down. Fail Attached Images __________________ face the mirror...
	2

Apr 18, 2012, 04:05 PM	#8
fontman macrumors newbie Join Date: Jan 2009	Apple - Works perfect for me. Apple - Works perfect for me. - only down once that I can remember here in So Cal . I would have to say some internet providers lose port security and email will not go thought . so maybe the blame is the Comcast or ATT TWC etc. I have had a lot more issues with TWC than Apple.
	-6

Apr 18, 2012, 03:58 PM	#7
fredoviola macrumors regular Join Date: Oct 2008	Apple mail just plain sucks. It was horrible as mac.com. Emails would sporadically disappear into the void from all synced devices and the server, as if they never existed. During that period the promise was me.com would fix it. Unfortunately the problems persisted on me.com. I'm sad to hear that iCloud has the same problem. Perhaps Apple has bitten off more than they can chew.
	0

Apr 18, 2012, 04:06 PM	#9
Dhelsdon macrumors 65816 Join Date: Feb 2010 Location: Canadian Eh!	Mine's been fine all along in Edmonton, AB __________________ "13 Macbook Pro, 2.7GHz, 8GB RAM, 120GB SSD iPhone 4 S⃣ 32GB White
	0

Apr 18, 2012, 04:08 PM	#10
repeters macrumors newbie Join Date: Dec 2009	iCloud mail is a mess I have lost track of the number of times that the iCloud mail system has rejected my password. The system need a major overhaul.
	6

Apr 18, 2012, 04:12 PM	#11
guitarman777 macrumors regular Join Date: Sep 2005 Location: Orlando, FL	I'd wager if we ducked over to message boards that focus on other platforms, i.e. Google, Yahoo, RIM , whatever it is, we'd see the same degree of frustrated users whenever email services go down. People don't have any idea how much effort it takes to keep these systems going, how many variables have to work just right in order for all these systems to stay afloat.. I for one applaud each of those companies (well, except RIM I don't personally know anybody who's happy with them right now) for making their systems work as well as they do, and I've honestly found Apple's system (be it Mac.com, MobileMe, or iCloud) works far more consistently and error-free than any other system/platform/whatever I've used before.
	0

Apr 18, 2012, 04:27 PM	#13
parish macrumors 6502a Join Date: Apr 2009 Location: Wilts., UK	Apple have shutdown half their mail servers coz greenpeace told them too
	6

Apr 18, 2012, 04:28 PM	#15
Russell L macrumors regular Join Date: Aug 2006 Location: San Francisco	There was a moment this morning when Mail asked for my password to send out an e-mail (something that only happens to me when something's going on with the server). Other than that, no problems here.
	0

Apr 18, 2012, 04:30 PM	#16
beaker7 macrumors regular Join Date: Mar 2009	Clearly you guys are holding it wrong.
	2

Apr 18, 2012, 04:42 PM	#18
ghostface147 macrumors 6502a Join Date: May 2008	It hasn't been pushing to my device consistently today. I have to manually check. Odd.
	0

Apr 18, 2012, 04:48 PM	#19
roadbloc macrumors 603 Join Date: Aug 2009 Location: UK	It was stuff like this that pushed me to using other mail services. Mail since MobileMe hasn't really gotten any better. __________________ Roadbloc
	1

Apr 18, 2012, 04:53 PM	#20
flat five macrumors 6502 Join Date: Feb 2007 Location: newyorkcity	thumbs down you'd think they could at least give us a status update.. or something.
	0

Apr 18, 2012, 04:57 PM	#21
lhotka macrumors regular Join Date: Jun 2008	I'm always amazed when people complain that a FREE service goes down. If you want something reliable, buy it.
	-8

Apr 18, 2012, 05:00 PM	#22
Plutonius macrumors 68020 Join Date: Feb 2003 Location: New Hampshire	Blame Greenpeace .
	0

Apr 18, 2012, 05:20 PM	#23
johncrab macrumors 6502 Join Date: Aug 2011 Location: Scottsdale, AZ	Gee, for once I don't seem to be part of those without iCloud service.
	0

Apr 18, 2012, 05:27 PM	#24
gobears81 macrumors newbie Join Date: Dec 2011	Still no e-mail E-mail issues started for me yesterday at around 2pm. I haven't been able to check e-mail since then or it would only show me a few new e-mails. It's really frustrating! I'm losing my patience for homepage, .mac, @me, MobileMe, iDisk, and now iCloud. I wonder how many more re-brandings Apple will have to do. Does anyone with gmail, yahoo mail, hotmail, or aol experience outages like this? Unacceptable.
	-1

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