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Old Apr 18, 2012, 09:14 PM   #1
wrinkster22
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Keyboard Not Working

Hey,
My macbook air (mid 2011) keyboard is not working. Certain keys (O,y,i,) are not working. The mac has never been dropped and there is not water damage.
How do i fix this?
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Old Apr 18, 2012, 09:17 PM   #2
NewbieCanada
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If it's mid 2011 it's still under warranty. Take it in.
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Old Apr 19, 2012, 03:22 PM   #3
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Quote:
Originally Posted by NewbieCanada View Post
If it's mid 2011 it's still under warranty. Take it in.
thanks, I booked an appointment for this Saturday.
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Old Apr 19, 2012, 03:53 PM   #4
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The down arrow key on my 2011 MBA 11'' refurb is soft and doesn't always work... and for the 11'' scrolling down is big deal.

Please post what Apple does to fix it. Thanks.
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Old Apr 19, 2012, 03:57 PM   #5
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have had similar issues, will most likely need to go to the apple store for a fix.
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Old Apr 19, 2012, 04:06 PM   #6
NewbieCanada
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Originally Posted by hbtd View Post
The down arrow key on my 2011 MBA 11'' refurb is soft and doesn't always work... and for the 11'' scrolling down is big deal.

Please post what Apple does to fix it. Thanks.
I had that on my wired keyboard with the X key. There's an X in the name of my company, so it's a big deal too! I took it in, they popped the keycap off, pulled out the little piece that makes contact and replaced it. It's not wired or soldered. Took 30 seconds.

I'm guessing they'd likely do it free of charge even if out of warranty.
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Old May 4, 2012, 08:36 PM   #7
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Sorry for the long response time, between my dog dyeing and all the work I have had to do recently I have had very little free time!
Anyway I have Genius Bar Appointment on Sunday.
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