Keyboard Not Working

wrinkster22 · Apr 18, 2012, 09:14 PM

Hey,
My macbook air (mid 2011) keyboard is not working. Certain keys (O,y,i,) are not working. The mac has never been dropped and there is not water damage.
How do i fix this?

NewbieCanada · Apr 18, 2012, 09:17 PM

If it's mid 2011 it's still under warranty. Take it in.

wrinkster22 · Apr 19, 2012, 03:22 PM

Quote:

Originally Posted by NewbieCanada

If it's mid 2011 it's still under warranty. Take it in.

thanks, I booked an appointment for this Saturday.

hbtd · Apr 19, 2012, 03:53 PM

The down arrow key on my 2011 MBA 11'' refurb is soft and doesn't always work... and for the 11'' scrolling down is big deal.

Please post what Apple does to fix it. Thanks.

charlieegan3 · Apr 19, 2012, 03:57 PM

have had similar issues, will most likely need to go to the apple store for a fix.

NewbieCanada · Apr 19, 2012, 04:06 PM

Quote:

Originally Posted by hbtd

The down arrow key on my 2011 MBA 11'' refurb is soft and doesn't always work... and for the 11'' scrolling down is big deal.

Please post what Apple does to fix it. Thanks.

I had that on my wired keyboard with the X key. There's an X in the name of my company, so it's a big deal too! I took it in, they popped the keycap off, pulled out the little piece that makes contact and replaced it. It's not wired or soldered. Took 30 seconds.

I'm guessing they'd likely do it free of charge even if out of warranty.

wrinkster22 · May 4, 2012, 08:36 PM

Sorry for the long response time, between my dog dyeing and all the work I have had to do recently I have had very little free time!
Anyway I have Genius Bar Appointment on Sunday.

Apr 18, 2012, 09:14 PM	#1
wrinkster22 macrumors 68020 Join Date: Jun 2011 Location: Toronto	Keyboard Not Working Hey, My macbook air (mid 2011) keyboard is not working. Certain keys (O,y,i,) are not working. The mac has never been dropped and there is not water damage. How do i fix this? __________________ Macrumors Scavenger Hunt Part 1 Score: 7 Macrumors Scavenger Hunt Part 2 Score: 3 Macrumors Scavenger Hunt Part 3 Score: 1
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May 4, 2012, 08:36 PM	#7
wrinkster22 Thread Starter macrumors 68020 Join Date: Jun 2011 Location: Toronto	Sorry for the long response time, between my dog dyeing and all the work I have had to do recently I have had very little free time! Anyway I have Genius Bar Appointment on Sunday. __________________ Macrumors Scavenger Hunt Part 1 Score: 7 Macrumors Scavenger Hunt Part 2 Score: 3 Macrumors Scavenger Hunt Part 3 Score: 1
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Apr 18, 2012, 09:17 PM	#2
NewbieCanada macrumors 65816 Join Date: Oct 2007	If it's mid 2011 it's still under warranty. Take it in.
	0

Apr 19, 2012, 03:53 PM	#4
hbtd macrumors newbie Join Date: Jul 2011	The down arrow key on my 2011 MBA 11'' refurb is soft and doesn't always work... and for the 11'' scrolling down is big deal. Please post what Apple does to fix it. Thanks.
	0

Apr 19, 2012, 03:57 PM	#5
charlieegan3 macrumors 68020 Join Date: Feb 2012 Location: U.K	have had similar issues, will most likely need to go to the apple store for a fix.
	0