How can I contact Apple Head Office?

act1980 · Oct 27, 2012, 04:12 AM

I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!

andlil · Oct 27, 2012, 04:21 AM

Quote:

Originally Posted by act1980

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

Apple
1 Infinite Loop
Cupertino, CA 95014
408.996.1010

Good luck!

fishmoose · Oct 27, 2012, 05:10 AM

Or try emailing Tim Cook. tcook@apple.com

beeinformed · Oct 27, 2012, 05:27 AM

When you call Apple corporate headquarters at "408-996-1010", try asking for "Apple Executive Customer Service" department and I hope you get positive results!

AFDoc · Oct 27, 2012, 05:32 AM

Quote:

Originally Posted by act1980

I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!

Maybe your expectations are a bit to high and you're simply not satisfied with the answers you're receiving. Bold portion above is the reason I believe this. Maybe take the time to explain your issue?

ihonda · Oct 27, 2012, 06:34 AM

I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.

vastoholic · Oct 27, 2012, 09:43 AM

Quote:

Originally Posted by ihonda

I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.

Why did you email Steve?

Myiphone7 · Oct 27, 2012, 10:10 AM

Quote:

Originally Posted by ihonda

I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.

That's great. What was the issue

Mr.C · Oct 27, 2012, 10:13 AM

Quote:

Originally Posted by vastoholic

Why did you email Steve?

I was wondering the same thing as he was no longer with us by that time.

BFizzzle · Oct 27, 2012, 10:15 AM

Quote:

Originally Posted by Mr.C

I was wondering the same thing as he was no longer with us by that time.

well im sure his company emails are forwarded to tim/his staff

as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.

Mr.C · Oct 27, 2012, 10:23 AM

Quote:

Originally Posted by BFizzzle

well im sure his company emails are forwarded to tim/his staff

as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.

Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.

ihonda · Oct 27, 2012, 10:36 AM

steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.

BFizzzle · Oct 27, 2012, 10:39 AM

Quote:

Originally Posted by Mr.C

Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.

twice as likely to have it read?

Mr.C · Oct 27, 2012, 10:41 AM

Quote:

Originally Posted by BFizzzle

twice as likely to have it read?

Maybe but it just seems a bit insensitive to me sending email to someone who has passed away and is no longer with the company.

act1980 · Oct 28, 2012, 05:48 AM

Thanks for all the feedback guys!

I will definitely send Tim an email!

PantherCreek · Oct 28, 2012, 09:16 AM

Quote:

Originally Posted by act1980

Thanks for all the feedback guys!

I will definitely send Tim an email!

Let us know how it goes

act1980 · Nov 3, 2012, 11:21 AM

I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!

braddick · Nov 3, 2012, 11:26 AM

Quote:

Originally Posted by act1980

I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!

Be patient. Sometimes emails sent to Blackberrys are delayed.

tymaster50 · Nov 3, 2012, 11:36 AM

I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.

Tharian · Nov 3, 2012, 01:26 PM

Quote:

Originally Posted by tymaster50

I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.

People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d

stevelam · Nov 3, 2012, 01:28 PM

Quote:

Originally Posted by ihonda

steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.

You needed someone fired on the spot? So pathetic.

tymaster50 · Nov 3, 2012, 01:55 PM

Quote:

Originally Posted by Tharian

People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d

Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"

Deasnutz · Nov 3, 2012, 02:43 PM

Quote:

Originally Posted by tymaster50

Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"

You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"

tymaster50 · Nov 3, 2012, 03:05 PM

Quote:

Originally Posted by Deasnutz

You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"

I know if someone emailed me over them not liking the answer one of my employees told me I would just immediately delete it. I would have bigger problems than "oh I had an issue and the people weren't completely understanding they need to be fired"

act1980 · Nov 4, 2012, 04:19 AM

I was advised by several members of staff in various stores to send an email to Tim.

Just because I am not going into detail about my issues doesn't mean that people should assume that it's not important enough to email head office.

People shouldn't be so quick to assume and judge situations they know nothing about.

Oct 27, 2012, 04:12 AM	#1
act1980 macrumors regular Join Date: Apr 2010	How can I contact Apple Head Office? I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation. I would like to be able to contact Apple head office as I think they should be aware of this. Does anyone have the contact details of who I would need to speak to? I just feel like I'm going round in circles and not getting anywhere! __________________ MBP 13" 2.66Ghz, 320GB, 4GB RAM (free upgrade from 2.4Ghz) April 2010 New iPad 32GB White 3G model iPhone 5 32GB White
	0

Oct 27, 2012, 10:36 AM	#12
ihonda macrumors 65816 Join Date: Sep 2009	steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand. __________________ macbook pro (mid-2010) \| macbook air (mid-2011) \| white iphone 5 32gb at&t selling history: ipod touch: j2048b \| ipad 2: eternlgladiator \| iphone 5: mrat93 \| iphone 5: Filip
	0

Oct 28, 2012, 05:48 AM	#15
act1980 Thread Starter macrumors regular Join Date: Apr 2010	Thanks for all the feedback guys! I will definitely send Tim an email! __________________ MBP 13" 2.66Ghz, 320GB, 4GB RAM (free upgrade from 2.4Ghz) April 2010 New iPad 32GB White 3G model iPhone 5 32GB White
	0

Nov 3, 2012, 11:21 AM	#17
act1980 Thread Starter macrumors regular Join Date: Apr 2010	I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!! __________________ MBP 13" 2.66Ghz, 320GB, 4GB RAM (free upgrade from 2.4Ghz) April 2010 New iPad 32GB White 3G model iPhone 5 32GB White
	0

Nov 4, 2012, 04:19 AM	#25
act1980 Thread Starter macrumors regular Join Date: Apr 2010	I was advised by several members of staff in various stores to send an email to Tim. Just because I am not going into detail about my issues doesn't mean that people should assume that it's not important enough to email head office. People shouldn't be so quick to assume and judge situations they know nothing about. __________________ MBP 13" 2.66Ghz, 320GB, 4GB RAM (free upgrade from 2.4Ghz) April 2010 New iPad 32GB White 3G model iPhone 5 32GB White
	0

Oct 27, 2012, 05:10 AM	#3
fishmoose macrumors 68000 Join Date: Jul 2008 Location: Sweden	Or try emailing Tim Cook. tcook@apple.com
	0

Oct 27, 2012, 05:27 AM	#4
beeinformed macrumors 6502 Join Date: Jun 2010	When you call Apple corporate headquarters at "408-996-1010", try asking for "Apple Executive Customer Service" department and I hope you get positive results!
	2

Oct 27, 2012, 06:34 AM	#6
ihonda macrumors 65816 Join Date: Sep 2009	I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
	0

Nov 3, 2012, 11:36 AM	#19
tymaster50 macrumors 68000 Join Date: Oct 2012 Location: New Jersey	I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
	2


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