Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Jun 15, 2011, 01:33 PM   #1
stuff99
macrumors 6502
 
Join Date: May 2007
Glass Crack Warranty

Anyone know if Apple warranty covers screen glass cracks? I didn't drop it or do anything to it. It just started cracking underneath...so you can't even feel the crack on the surface.

It just started cracking underneath yesterday.
stuff99 is offline   -1 Reply With Quote
Old Jun 15, 2011, 01:43 PM   #2
saving107
macrumors 603
 
saving107's Avatar
 
Join Date: Oct 2007
Location: San Jose, Ca
Apple does not cover external damages, unless you can prove that you haven't dropped it and it started cracking naturally.

You can always make an appointment to an Apple Store and get lucky and not have to pay, but the usual Out-of- Warranty fee for an iPhone is $199.
saving107 is offline   0 Reply With Quote
Old Jun 15, 2011, 01:45 PM   #3
ratzzo
macrumors 6502a
 
ratzzo's Avatar
 
Join Date: Apr 2011
Location: Madrid
If you live near an Apple Store I'd just head right there to see if you could get a replacement. I read somewhere that everyone is entitled to one screen replacement, I question the veracity of this statement though. But as the poster above pointed out, if you can prove that it was the manufacturer's fault, and you explain this properly to the store employees you will most likely get a positive answer from Apple support.
__________________
15" MBP | Nexus 4 | iPad 4
ratzzo is offline   0 Reply With Quote
Old Jun 15, 2011, 01:47 PM   #4
bigsexyy81
macrumors 6502a
 
bigsexyy81's Avatar
 
Join Date: May 2010
It all comes down to who you talk to. My wife went in and the guy said no genius bar (i chuckle every time i write or read 'genius') appointments were available today, but come back tomorrow for one and there will likely be a $40 charge. She went in the next day and the guy said there is no charge and they just need to order it.
__________________
13" MacBook Pro (2010)
iPhone 5 32GB
Apple TV 2nd Gen
http://www.youtube.com/watch?v=XZ5TajZYW6Y
bigsexyy81 is offline   0 Reply With Quote
Old Jun 15, 2011, 01:59 PM   #5
saving107
macrumors 603
 
saving107's Avatar
 
Join Date: Oct 2007
Location: San Jose, Ca
Quote:
Originally Posted by bigsexyy81 View Post
It all comes down to who you talk to. My wife went in and the guy said no genius bar (i chuckle every time i write or read 'genius') appointments were available today, but come back tomorrow for one and there will likely be a $40 charge. She went in the next day and the guy said there is no charge and they just need to order it.
The back glass plate can be easily replaced on site by removing the 2 screws at the bottom of the iPhone and Apple normally only charges $29 for this service, but I've read many stories in which Apple will wave that fee the first time.

But the front glass is glued together with the LCD screen, which makes it much more expensive and difficult to be done on site. For this they have to swap out the entire phone and which is why they charge the $199 fee.
saving107 is offline   0 Reply With Quote
Old Jun 15, 2011, 02:03 PM   #6
rgarjr
macrumors 603
 
rgarjr's Avatar
 
Join Date: Apr 2009
Location: C a l i f o r n i a
That's the nice thing about the i4, that u can swap the back glass so easily if it gets heavily scratched.
rgarjr is offline   1 Reply With Quote
Old Jun 15, 2011, 02:53 PM   #7
stuff99
Thread Starter
macrumors 6502
 
Join Date: May 2007
It's actually the front glass. I didn't drop it at all. The crack is occuring underneath the glass, not the surface (but above the lcd layer).
stuff99 is offline   0 Reply With Quote
Old Jun 15, 2011, 04:59 PM   #8
maflynn
Moderator
 
maflynn's Avatar
 
Join Date: May 2009
Location: Boston
Make an appt with an apple genius and see what they have to say
__________________
~Mike Flynn
maflynn is offline   0 Reply With Quote
Old Jun 19, 2011, 09:24 PM   #9
stuff99
Thread Starter
macrumors 6502
 
Join Date: May 2007
They replaced it. Told me this hairline fracture stuff happens all the time. Defect with the glass probably.

Sixth iPhone 4 in ten months. Sixth time the charm?

What annoys me is that all my issues for my previous five iphone 4s are manufacturer problems...yet the warranty expires in a few months so I had to fork up another $79 for apple care. i swear the new phones they replace your defective ones are just refurbished ones. I have to go back every 2-3 months to get a new iphone. very annoying.

brief history: http://forums.macrumors.com/showthread.php?t=1049301

And for those that were wondering, the 4th iphone i got, the power button got stuck after a few months of usage.
stuff99 is offline   -1 Reply With Quote
Old Jun 19, 2011, 09:50 PM   #10
Applejuiced
macrumors Nehalem
 
Applejuiced's Avatar
 
Join Date: Apr 2008
Location: At the iPhone hacks section.
Alrighty then.
Applejuiced is offline   0 Reply With Quote
Old Jun 20, 2011, 05:28 AM   #11
macingman
macrumors 68020
 
macingman's Avatar
 
Join Date: Jan 2011
Quote:
Originally Posted by stuff99 View Post
They replaced it. Told me this hairline fracture stuff happens all the time. Defect with the glass probably.

Sixth iPhone 4 in ten months. Sixth time the charm?

What annoys me is that all my issues for my previous five iphone 4s are manufacturer problems...yet the warranty expires in a few months so I had to fork up another $79 for apple care. i swear the new phones they replace your defective ones are just refurbished ones. I have to go back every 2-3 months to get a new iphone. very annoying.

brief history: http://forums.macrumors.com/showthread.php?t=1049301

And for those that were wondering, the 4th iphone i got, the power button got stuck after a few months of usage.
Your either very unlucky or very picky with your devices.
__________________
I am a professional DJ
macingman is offline   1 Reply With Quote
Old Jun 20, 2011, 07:40 AM   #12
johndallas999
Banned
 
Join Date: Oct 2008
Location: Seattle
Quote:
Originally Posted by macingman View Post
Your either very unlucky or very picky with your devices.
I'm thinking the later...
johndallas999 is offline   1 Reply With Quote
Old Jun 20, 2011, 07:51 AM   #13
EddyP
macrumors 6502
 
Join Date: Feb 2010
Quote:
Originally Posted by macingman View Post
Your either very unlucky or very picky with your devices.
Agreed.

I'm keeping a safe distance from stuff99. Reminds me of Schleprock from the Flintstones. Nothing but bad luck.
EddyP is offline   2 Reply With Quote
Old Jun 20, 2011, 11:21 AM   #14
stuff99
Thread Starter
macrumors 6502
 
Join Date: May 2007
Quote:
Originally Posted by johndallas999 View Post
I'm thinking the later...
Not picky at all. When it doesn't work it doesn't work.

The device just doesn't work properly with any of the issues I've had before. The Apple store is the first to admit that these problems I've had are common, but its just rare that it happens to the same customer.
stuff99 is offline   -1 Reply With Quote
Old Nov 3, 2012, 03:07 AM   #15
stuff99
Thread Starter
macrumors 6502
 
Join Date: May 2007
Boom. Power button got stuck on the 6th iPhone. Not picky. It just breaks should be apples new slogan lol.
stuff99 is offline   0 Reply With Quote
Old Nov 3, 2012, 04:14 AM   #16
AFDoc
macrumors 68000
 
Join Date: Jun 2012
Location: Colorado Springs USA for now
I hope you're out of warranty now....
AFDoc is offline   0 Reply With Quote
Old Nov 7, 2012, 03:58 AM   #17
stuff99
Thread Starter
macrumors 6502
 
Join Date: May 2007
Quote:
Originally Posted by AFDoc View Post
I hope you're out of warranty now....
Out of apple care. Not sure why you hoped that I was out of it though
stuff99 is offline   0 Reply With Quote
Old Nov 7, 2012, 04:21 AM   #18
NathanA
macrumors 6502a
 
Join Date: Feb 2008
Quote:
Originally Posted by stuff99 View Post
Out of apple care. Not sure why you hoped that I was out of it though
...maybe because he's a vindictive *******? :P

That's quite a series of iPhone defects! My iPhone 4 has been perfect, hardware-wise...not a thing to complain about. Best phone I've ever had, physically-speaking. But my iPhone 3G and 3GSes were a different story, so I don't have a hard time believing you.

I have definitely run into people on these forums who have ridiculous complaints against Apple hardware and like to "play the system"; sometimes they even lie to get under-warranty replacements. Perhaps your previous responder viewed you as being "that type". But all of the complaints that you've laid out here sound legit to me.

-- Nathan
NathanA is offline   1 Reply With Quote
Old Nov 8, 2012, 08:06 PM   #19
AFDoc
macrumors 68000
 
Join Date: Jun 2012
Location: Colorado Springs USA for now
Quote:
Originally Posted by NathanA View Post
...maybe because he's a vindictive *******? :P
Perhaps your previous responder viewed you as being "that type".
******* yes, vindictive, no. And yes, you are spot on.
AFDoc is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Glass loose on iPhone 5 (out of warranty) nygfan80 iPhone Tips, Help and Troubleshooting 1 Nov 24, 2013 12:26 AM
Dropped iPhone, tiny crack - Still possible to replace under warranty? naz-dream-boys iPhone 12 Nov 17, 2013 09:56 PM
crack in iphone 5 back (glass part) SgtPepper12 iPhone Tips, Help and Troubleshooting 3 Dec 13, 2012 03:50 PM
iPad Mini: WTH? My brand new iPad mini has a crack in the display under the glass? Mazda 3s iPad 14 Nov 29, 2012 01:43 PM
iPhone 5 backside design - White (ceramic glass) vs. Black (pigmented glass) saintforlife iPhone 1 Sep 18, 2012 09:42 PM

Forum Jump

All times are GMT -5. The time now is 11:29 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC