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Old Nov 21, 2012, 06:10 PM   #1
Yankeesxd
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iPhone 5 replacement New or Refurbished?

If i am getting an overnight shipment of another iPhone 5 and i have to send mines back, would the one they are sending me new or refurbished? Thanks
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Old Nov 21, 2012, 06:32 PM   #2
JayLenochiniMac
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It's been two months already so most likely refurbished if it's the newest batch. Refurbished iPhone 4s started arriving at the 2 month mark.
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Old Nov 21, 2012, 06:33 PM   #3
washburn
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did you send it back with the original packaging and all the contents?
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Old Nov 21, 2012, 06:35 PM   #4
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did you send it back with the original packaging and all the contents?
They will instruct him to send back only the iPhone itself if it's a white box replacement swap.
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Old Nov 21, 2012, 06:43 PM   #5
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Originally Posted by JayLenochiniMac View Post
They will instruct him to send back only the iPhone itself if it's a white box replacement swap.
While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.
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Old Nov 21, 2012, 06:56 PM   #6
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I got a replacement last week from AppleCare (white box, overnight shipping). Week 36, so still a new one but it's heavily scratched up and has the worst light leak yet (white model).
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Old Nov 21, 2012, 07:26 PM   #7
JayLenochiniMac
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Quote:
Originally Posted by ixodes View Post
While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.
You know this how? You returned your iPhone 5 for a refund, which requires you to return everything, unlike swapping it out. White box replacements contain no accessories.
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Old Nov 21, 2012, 07:31 PM   #8
Yankeesxd
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Originally Posted by MacReloaded View Post
I got a replacement last week from AppleCare (white box, overnight shipping). Week 36, so still a new one but it's heavily scratched up and has the worst light leak yet (white model).
sorry to hear that so did they let you send it back for another one?
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Old Nov 21, 2012, 10:29 PM   #9
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Originally Posted by JayLenochiniMac View Post
You know this how? You returned your iPhone 5 for a refund, which requires you to return everything, unlike swapping it out. White box replacements contain no accessories.
You failed to read my post. It says "replacement". Not returned for refund.
It couldn't be more clearly stated.
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Old Nov 21, 2012, 10:30 PM   #10
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i said this in another post, but i went to the apple store, the genius told me the "replacements" are brand new , not manufactured not refurbs. I dont think they're allowed to lie about something like that...
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Old Nov 21, 2012, 10:36 PM   #11
canyonblue737
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I got my iPhone 5 replaced at my local Apple Store today for debris underneath the rear lens that was visible on every picture... the replacement came in the "white box" that had nothing but a phone. I asked if it was a refurb or new and the Genius Bar rep said it was a brand new phone. I certainly see nothing that indicates it isn't brand new...
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Old Nov 21, 2012, 10:55 PM   #12
JayLenochiniMac
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Originally Posted by ixodes View Post
You failed to read my post. It says "replacement". Not returned for refund.
It couldn't be more clearly stated.
Still makes no sense. You're returning everything yet they give you a white box with no accessories so you're sans a charger or cable? Your post also says that replacements are always refurbs and this isn't necessarily true, especially right after new iPhone debut.

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i said this in another post, but i went to the apple store, the genius told me the "replacements" are brand new , not manufactured not refurbs. I dont think they're allowed to lie about something like that...
Geniuses are very capable of lying. In the beginning, they're most certainly brand new as there are no returned iPhones to be re-manufacturered, but we've already approached the two month mark when refurbs start making their way into the white boxes.
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Old Nov 21, 2012, 11:09 PM   #13
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Still makes no sense. You're returning everything yet they give you a white box with no accessories so you're sans a charger or cable? Your post also says that replacements are always refurbs and this isn't necessarily true, especially right after new iPhone debut.
Respectfully, I cannot imagine why you're so set on assuming.

Reading my post, at no time did I mention a white box, or being sans a charger or cable. I have no further comment.
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Old Nov 21, 2012, 11:15 PM   #14
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While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.
I've just spoken to several senior managers at applecare, they do not ask for all the chargers, cables and packaging for replacements; stop spreading BS.
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Old Nov 21, 2012, 11:16 PM   #15
JayLenochiniMac
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Respectfully, I cannot imagine why you're so set on assuming.

Reading my post, at no time did I mention a white box, or being sans a charger or cable. I have no further comment.
You're not doing us any favor by being cryptic. You responded to my post which specifically involves a white box replacement swap. You claim that they're deviating from the usual practice of swapping out just the iPhone itself to requiring that you return everything, including the retail box and accessories. Are you claiming they're giving out brand new retail boxes instead of white boxes in exchange?
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Old Nov 21, 2012, 11:38 PM   #16
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I've just spoken to several senior managers at applecare, they do not ask for all the chargers, cables and packaging for replacements; stop spreading BS.
I'm simply conveying my experience. If that's too much for you, feel free to move on.
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Old Nov 22, 2012, 12:00 AM   #17
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Originally Posted by Yankeesxd View Post
If i am getting an overnight shipment of another iPhone 5 and i have to send mines back, would the one they are sending me new or refurbished? Thanks
My BT stopped working on my launch day iPhone 5 got it swapped yesterday at the store though,genius guy said all the swaps are still "new" phones even though they come in the grey box.
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Old Nov 22, 2012, 01:38 AM   #18
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When I had my iPhone swapped, the serial number of the replacement phone showed it was manufactured two weeks before my new one was.
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Old Nov 22, 2012, 10:46 AM   #19
JayLenochiniMac
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I'm simply conveying my experience. If that's too much for you, feel free to move on.
You've refused to elaborate on how one goes about returning everything and getting a replacement in the process. Proves you're simply BSing.
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