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Old Nov 30, 2012, 01:24 PM   #126
Cevap
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Ordered mine around 9:30 PM central time on Friday (black 16 GB) and its supposed to be delivered today
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Old Nov 30, 2012, 01:51 PM   #127
jmagg
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Case #

I just spoke with a CSR who gave me a case number and said I would receive a call within 48hrs. Anybody else get this? What happened?

I oredered mine at 9:47 AM on Friday. It looks like the people that ordered earlier are more screwed.
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Old Nov 30, 2012, 02:19 PM   #128
bhager
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No but keep us posted on what they say.
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Old Nov 30, 2012, 03:05 PM   #129
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Quote:
Originally Posted by jmagg View Post
I oredered mine at 9:47 AM on Friday. It looks like the people that ordered earlier are more screwed.
I ordered mine at roughly the same time and received mine Monday; West Coast.

Oddly enough, I'd tried to order online immediately after news broke; about 1 or 2AM. After logging on at AT&T and choosing the phone, I was stopped short by an alert claiming I had an outstanding balance. Seemed I was a few days past due on my bill.

I immediately paid the outstanding balance and attempted to purchase the phone again. However, I was still getting the alert of an outstanding balance. Tried several times and gave up til morning, after realizing it was gonna take some time to process my payment.

So I called in the morning and spoke to a rep that was able to process the iPhone purchase over the phone after confirming I'd paid my balance. Grandfathered customer signing a new agreement; doubt this matters.

I'm not sure there's any set rule as to who's getting their iPhone early or not.

Ordered Friday, received Monday.
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Old Nov 30, 2012, 03:23 PM   #130
Molson1020
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I ordered Friday the 23rd around 6pm, and as of today it is still "Processing."

I called up AT&T this morning and was told that for some reason I didn't accept the terms and conditions until Monday, the 26th. So I was told to wait until Monday to for it to ship. Ugh....
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Old Nov 30, 2012, 03:30 PM   #131
noisycats
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Ditto that, I ordered around 5pm Central and am still "processing". Whatever that means. I'll call up on Monday.

I also ordered a 4s at the same time and it arrived yesterday.
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Old Nov 30, 2012, 03:30 PM   #132
severe
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Originally Posted by Molson1020 View Post
I called up AT&T this morning and was told that for some reason I didn't accept the terms and conditions until Monday, the 26th. So I was told to wait until Monday to for it to ship. Ugh....
Yea, this is apparently of huge importance. The rep repeated that the terms and conditions email needed to be accepted before things were fully processed and shipped. I handled it immediately after our call.

I wonder how many failed to comply.
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Old Nov 30, 2012, 04:04 PM   #133
truettray
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Mine still says Processing. Has anyone else received their order yet, or even ship date?
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Old Nov 30, 2012, 04:23 PM   #134
HDJulie
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Several people in this thread have said they've received theirs. Several others are still processing. I ordered a 32GB Black around 9:30 that morning & it shipped yesterday & will get here Monday.
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Old Nov 30, 2012, 06:28 PM   #135
Frag01
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I escalated my support call earlier today and was told the reason my order was cancelled and reprocessed was due to my (along with many others) phone being mis-keyed when ordered and had to be reprocessed. The rep stated that 6-700 phones had just come in and he thought that might accommodate the rest of the orders from Black Friday. Sure enough my phone shipped late today - 32G Black ordered late Friday night.
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Old Dec 3, 2012, 08:04 AM   #136
imagineadam
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Got an email this morning telling me that due to overwhelming demand my phone will ship 14-21 days from today! Guess I'll be waiting till Christmas!

Last edited by imagineadam; Dec 3, 2012 at 08:05 AM. Reason: Spelling
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Old Dec 3, 2012, 08:07 AM   #137
bhager
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My email this morning from AT&T:
Thank you for your recent purchase from the AT&T Premier Online Store. We're pleased that you chose AT&T as your service provider.

Due to overwhelming demand for the Black Friday refurbished smartphones, you can expect your device to ship in approximately 14-21 business days from today.

For orders that receive a ship confirmation email by December 18th you should receive your order by December 24th. If you wish to change your order please call Premier Support at 1-866-499-8008.

As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment online.

----------

Quote:
Originally Posted by imagineadam View Post
Got an email this morning telling me that due to overwhelming demand my phone will ship 14-21 days from today! Guess I'll be waiting till Christmas!
Me too
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Old Dec 3, 2012, 08:58 AM   #138
Molson1020
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Got the same email here. AT&T are the worst. Cancelled my order and just going to go buy a new phone from Apple. That way I can also get in in AppleCare plus.
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Old Dec 3, 2012, 09:21 AM   #139
ChefJayPeek
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I too got this email, and had ordered my phone around 9 am on Black Friday. Not that it will do any good, but I think I will call Premier support today and complain. It seems that several people here are all in the same boat and are all also Premier customers. Guess Premier now means nothing...
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Old Dec 3, 2012, 11:23 AM   #140
Jimbo Asprilla
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I got the email too, I was also someone who made their purchase very early, what a joke !
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Old Dec 3, 2012, 11:39 AM   #141
jmagg
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more lies

Well, after an hour on the phone (still on hold) I found out that to AT&T 48 hrs. means by Dec. 11. 2-5 days apparently means 24-31. They are now transferring me to ecomm. Oh boy, can't wait. They also told me I can't cancel until I receive the phone, so I can't even go to the Apple store and buy a new one. They said I can't change my order, either.
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Old Dec 3, 2012, 01:27 PM   #142
Molson1020
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Quote:
Originally Posted by jmagg View Post
Well, after an hour on the phone (still on hold) I found out that to AT&T 48 hrs. means by Dec. 11. 2-5 days apparently means 24-31. They are now transferring me to ecomm. Oh boy, can't wait. They also told me I can't cancel until I receive the phone, so I can't even go to the Apple store and buy a new one. They said I can't change my order, either.
That's complete BS. They told me I couldn't "change" my order but they did indeed cancel it this morning and reset my upgrade status. I walked into an Apple store 30 minutes later and out with a new phone.
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Old Dec 3, 2012, 04:43 PM   #143
50up3r9uy
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Premiere customer. Ordered black 64 g early black Friday morning. Last week order showed pending info from me so I called and confirmed my billing, shipping address, that I still wanted unlimited data. After being on hold for 10 minutes they got it figured out and put it back in processing.
Decided to call again today since it had been over the 3-5 business days for processing. They said 2 on back order then they can ship it to me.

UPDATE:
Soon after writing this I came home and there it was. It's a Christmas miracle!
Site still says processing.

Last edited by 50up3r9uy; Dec 3, 2012 at 09:59 PM. Reason: Phone arrived by time I got home.
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Old Dec 3, 2012, 04:44 PM   #144
ChefJayPeek
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I was able to cancel my order as well. I think I may just take my phone in and get it unlocked and get a pay as you go sim and deal with the limitations of that. The CSR I spoke to did not seem worried that I would take my 1200 a year elsewhere as I am out of contract, so maybe I will just do that...
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Old Dec 3, 2012, 04:53 PM   #145
bhager
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I called and cancelled as well. Already went to Target and came back with a new Iphone 5.
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Old Dec 3, 2012, 05:48 PM   #146
007bond
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Just a tip...post on the AT&T facebook wall and ask to talk to someone in Customer Relations. They are scared of bad publicity, so they'll do what they can to assist you (and maybe even give you some bill credit like they did for me )
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Old Dec 12, 2012, 10:59 AM   #147
bhager
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Just wanted to warn anyone that has cancelled an order that I called on 12/3/12 and cancelled. Got a cancellation email same day. This morning 12/12/12 I got 3 emails, 2 cancellation emails and a shipping email. My phone is on its way! I am so aggravated. I called them and she said it wasn't cancelled correctly and thats why it has been shipped. I bought a new iphone on the 3rd. Just wanted to let you know, if you cancel make sure it is cancelled through the warehouse to or you will still get it!!!!
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Old Dec 12, 2012, 11:11 AM   #148
sbddude
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Originally Posted by bhager View Post
Just wanted to warn anyone that has cancelled an order that I called on 12/3/12 and cancelled. Got a cancellation email same day. This morning 12/12/12 I got 3 emails, 2 cancellation emails and a shipping email. My phone is on its way! I am so aggravated. I called them and she said it wasn't cancelled correctly and thats why it has been shipped. I bought a new iphone on the 3rd. Just wanted to let you know, if you cancel make sure it is cancelled through the warehouse to or you will still get it!!!!
Just let the order go thru and sell it on craigslist. You can easily make $100-200 on it.
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Old Dec 12, 2012, 06:09 PM   #149
iJimrod
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Your math is flawed...

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Originally Posted by sbddude View Post
Just let the order go thru and sell it on craigslist. You can easily make $100-200 on it.
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Old Dec 13, 2012, 02:22 AM   #150
vicky07
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Y i am coming across all the exciting deals tODAY!!!
Anyways very impressive price
Thanks for posting
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