When getting a replacement will they let me change colors?

stevo8 · Dec 8, 2012, 11:56 PM

My 5 has been shutting off periodically and when they checked it out at the Genius Bar they told me if it keeps doing it after they change firmware then they will swap it out. It's a pain to go in so I'm wondering if there's a chance they would replace my black phone for a white one? The black bezel just gets messed up far too easy.

mobilehaathi · Dec 9, 2012, 12:10 AM

Perhaps. Call them!

tymaster50 · Dec 9, 2012, 12:11 AM

no

SomeDudeAsking · Dec 9, 2012, 12:14 AM

No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.

Jordan921 · Dec 9, 2012, 12:23 AM

Nope they will not.

tymaster50 · Dec 9, 2012, 12:50 AM

Quote:

Originally Posted by SomeDudeAsking

No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.

They still won't replace it. Ever see that simpsons episode where krusty walked in the apple store and caused a fuss but nobody was paying attention to him? That's what will happen here .

docal97 · Dec 9, 2012, 08:16 AM

They will only replace like for like. Only way would possibly if they didn't have your size and model in stock and someone made an excepiton.

Mrbobb · Dec 9, 2012, 08:29 AM

Get a bumper of the opposite color. It works, next best thing to what u want.

vastoholic · Dec 9, 2012, 11:00 AM

Quote:

Originally Posted by SomeDudeAsking

No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.

No need to spew your opinion in every thread you visit. It may true for you, but not true for everyone.

SomeDudeAsking · Dec 9, 2012, 11:04 AM

Quote:

Originally Posted by vastoholic

No need to spew your opinion in every thread you visit. It may true for you, but not true for everyone.

It's true here.

vastoholic · Dec 9, 2012, 11:06 AM

Quote:

Originally Posted by SomeDudeAsking

It's true here.

and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.

SWPROX · Dec 9, 2012, 11:28 AM

Quote:

Originally Posted by SomeDudeAsking

It's true here.

Quote:

Originally Posted by vastoholic

and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.

Same here and for millions others, a few bad % doesnt mean all the iP5's are faulty.

yateseyd1991 · Dec 9, 2012, 11:32 AM

Only if you purchased your iPhone from the Apple Store and are under the 14 days return policy will you be able to swap colours

iPhone 5 32GB White, iPad 3 16GB Black, iPhone 1st Gen 8GB Sealed, iPod Video 5.5G 120GB, Shure SE425's

SomeDudeAsking · Dec 9, 2012, 11:34 AM

Quote:

Originally Posted by vastoholic

and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.

When we have daily threads about the poor finish of the iPhone 5 where people have stuff flaking off, it means that it has poor quality. I don't think you understand what true quality means.

Jordan921 · Dec 9, 2012, 11:43 AM

Quote:

Originally Posted by SomeDudeAsking

No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.

No matter how big of a scene he makes they will not replace with another color. Also my phone is not poor quality and the finish is not bad. Just because most people don't know how to take care of their expensive devices doesn't mean the finish is poor.

ThirteenXIII · Dec 9, 2012, 11:44 AM

Quote:

Originally Posted by stevo8

My 5 has been shutting off periodically and when they checked it out at the Genius Bar they told me if it keeps doing it after they change firmware then they will swap it out. It's a pain to go in so I'm wondering if there's a chance they would replace my black phone for a white one? The black bezel just gets messed up far too easy.

If its having a legit issue, then they will swap it. they cant swap for another color as its all based on serial number and part number, just no feasible unfortunately for their logistic stand point.

Quote:

Originally Posted by SomeDudeAsking

When we have daily threads about the poor finish of the iPhone 5 where people have stuff flaking off, it means that it has poor quality. I don't think you understand what true quality means.

Im certain they understand true quality...and this "issue" has been deemed resolved long ago. http://www.macrumors.com/2012/09/25/...minum-product/

FrozenDarkness · Dec 9, 2012, 12:20 PM

I dont think its technically possible to give you a different product. Its all in the computer afterall

Dec 8, 2012, 11:56 PM	#1
stevo8 macrumors 6502 Join Date: Jul 2007	When getting a replacement will they let me change colors? My 5 has been shutting off periodically and when they checked it out at the Genius Bar they told me if it keeps doing it after they change firmware then they will swap it out. It's a pain to go in so I'm wondering if there's a chance they would replace my black phone for a white one? The black bezel just gets messed up far too easy.
	1

Dec 9, 2012, 12:10 AM	#2
mobilehaathi macrumors 68030 Join Date: Aug 2008 Location: Bay Area, CA	Perhaps. Call them! __________________ Of crimes---none is greater than having things that one desires; Of disasters---none is greater than not knowing when one has enough. Of defects---none brings more sorrow than the desire to attain.
	1

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Dec 9, 2012, 12:11 AM	#3
tymaster50 macrumors 68000 Join Date: Oct 2012 Location: New Jersey	no
	2

Dec 9, 2012, 12:14 AM	#4
SomeDudeAsking macrumors 65816 Join Date: Nov 2010	No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.
	0

Dec 9, 2012, 12:23 AM	#5
Jordan921 macrumors 68020 Join Date: Jul 2010 Location: Bay Area	Nope they will not.
	0

Dec 9, 2012, 08:16 AM	#7
docal97 macrumors 6502a Join Date: Jun 2006 Location: Southampton	They will only replace like for like. Only way would possibly if they didn't have your size and model in stock and someone made an excepiton.
	0

Dec 9, 2012, 08:29 AM	#8
Mrbobb macrumors 68020 Join Date: Aug 2012	Get a bumper of the opposite color. It works, next best thing to what u want.
	0

Dec 9, 2012, 11:32 AM	#13
yateseyd1991 macrumors regular Join Date: Jun 2011 Location: UK	Only if you purchased your iPhone from the Apple Store and are under the 14 days return policy will you be able to swap colours iPhone 5 32GB White, iPad 3 16GB Black, iPhone 1st Gen 8GB Sealed, iPod Video 5.5G 120GB, Shure SE425's
	0

Dec 9, 2012, 12:20 PM	#17
FrozenDarkness macrumors regular Join Date: Mar 2009	I dont think its technically possible to give you a different product. Its all in the computer afterall
	0