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Old Dec 8, 2012, 11:56 PM   #1
stevo8
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When getting a replacement will they let me change colors?

My 5 has been shutting off periodically and when they checked it out at the Genius Bar they told me if it keeps doing it after they change firmware then they will swap it out. It's a pain to go in so I'm wondering if there's a chance they would replace my black phone for a white one? The black bezel just gets messed up far too easy.
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Old Dec 9, 2012, 12:10 AM   #2
mobilehaathi
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Perhaps. Call them!
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Old Dec 9, 2012, 12:11 AM   #3
tymaster50
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no
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Old Dec 9, 2012, 12:14 AM   #4
SomeDudeAsking
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No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.
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Old Dec 9, 2012, 12:23 AM   #5
Jordan921
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Nope they will not.
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Old Dec 9, 2012, 12:50 AM   #6
tymaster50
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Quote:
Originally Posted by SomeDudeAsking View Post
No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.
They still won't replace it. Ever see that simpsons episode where krusty walked in the apple store and caused a fuss but nobody was paying attention to him? That's what will happen here .
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Old Dec 9, 2012, 08:16 AM   #7
docal97
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They will only replace like for like. Only way would possibly if they didn't have your size and model in stock and someone made an excepiton.
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Old Dec 9, 2012, 08:29 AM   #8
Mrbobb
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Get a bumper of the opposite color. It works, next best thing to what u want.
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Old Dec 9, 2012, 11:00 AM   #9
vastoholic
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Quote:
Originally Posted by SomeDudeAsking View Post
No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.
No need to spew your opinion in every thread you visit. It may true for you, but not true for everyone.
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Old Dec 9, 2012, 11:04 AM   #10
SomeDudeAsking
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No need to spew your opinion in every thread you visit. It may true for you, but not true for everyone.
It's true here.
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Old Dec 9, 2012, 11:06 AM   #11
vastoholic
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Originally Posted by SomeDudeAsking View Post
It's true here.
and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.
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Old Dec 9, 2012, 11:28 AM   #12
SWPROX
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Quote:
Originally Posted by SomeDudeAsking View Post
It's true here.
Quote:
Originally Posted by vastoholic View Post
and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.
Same here and for millions others, a few bad % doesnt mean all the iP5's are faulty.
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Old Dec 9, 2012, 11:32 AM   #13
yateseyd1991
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Only if you purchased your iPhone from the Apple Store and are under the 14 days return policy will you be able to swap colours

iPhone 5 32GB White, iPad 3 16GB Black, iPhone 1st Gen 8GB Sealed, iPod Video 5.5G 120GB, Shure SE425's
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Old Dec 9, 2012, 11:34 AM   #14
SomeDudeAsking
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and again, not for everyone. My bezel is still in near perfect condition minus a drop I had.
When we have daily threads about the poor finish of the iPhone 5 where people have stuff flaking off, it means that it has poor quality. I don't think you understand what true quality means.
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Old Dec 9, 2012, 11:43 AM   #15
Jordan921
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Originally Posted by SomeDudeAsking View Post
No, they will not allow you to change colors pet official policy. But if you make a big scene about how poor the quality is on the iPhone 5 and how cheap and bad the finish is (all true BTW), then you might get lucky.
No matter how big of a scene he makes they will not replace with another color. Also my phone is not poor quality and the finish is not bad. Just because most people don't know how to take care of their expensive devices doesn't mean the finish is poor.
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Old Dec 9, 2012, 11:44 AM   #16
ThirteenXIII
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Quote:
Originally Posted by stevo8 View Post
My 5 has been shutting off periodically and when they checked it out at the Genius Bar they told me if it keeps doing it after they change firmware then they will swap it out. It's a pain to go in so I'm wondering if there's a chance they would replace my black phone for a white one? The black bezel just gets messed up far too easy.
If its having a legit issue, then they will swap it. they cant swap for another color as its all based on serial number and part number, just no feasible unfortunately for their logistic stand point.


Quote:
Originally Posted by SomeDudeAsking View Post
When we have daily threads about the poor finish of the iPhone 5 where people have stuff flaking off, it means that it has poor quality. I don't think you understand what true quality means.
Im certain they understand true quality...and this "issue" has been deemed resolved long ago. http://www.macrumors.com/2012/09/25/...minum-product/
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Old Dec 9, 2012, 12:20 PM   #17
FrozenDarkness
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I dont think its technically possible to give you a different product. Its all in the computer afterall
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