Do repaired iPhone's have a warranty

watchthisspace · Dec 14, 2012, 05:32 AM

Hey, so first my iPhone 4 one day decided to lose cellular connectivity and would sit at 'searching' 24/7/ Multiple sim cards from different carriers were tested, to no success and the usual wipe and restore. $280NZD later, my iPhone arrived apparently being repaired.

However, two weeks later, or today, my 'repaired' iPhone has lost signal once again.

So as the title says, does a repaired iPhone have a warranty?

The original purchase warranty has since expired, hence the $280 repair cost.

Also I noted that my serial number from my old iPhone and the repaired one are both the same. Is that meant to be right?

I will be ringing Apple first thing in the morning as well. But thought I would ask. I have lost a bit of confidence in Apple's support when I was dealing with my first repair.

Thanks.

iproductsuser · Dec 14, 2012, 05:35 AM

Yes it should.

charlieegan3 · Dec 14, 2012, 05:42 AM

Normally yeah - but it is different in some small ways. Can't remember how.

watchthisspace · Dec 14, 2012, 05:52 AM

That's what I was thinking. I'll post an update after ringing Apple tomorrow. Thanks

John T · Dec 14, 2012, 06:01 AM

Provided the repair was carried out by Apple or one of their Authorised Service Providers, all work is covered by a 90 day Limited Warranty.

Bobby.e · Dec 14, 2012, 08:23 AM

Quote:

Originally Posted by John T

Provided the repair was carried out by Apple or one of their Authorised Service Providers, all work is covered by a 90 day Limited Warranty.

John is correct. It is 90 days or the remainder of your original warranty whichever is longer.

watchthisspace · Dec 15, 2012, 08:40 PM

Just an update for anyone who's interested. Apple are replacing the phone free of charge. This time, instead of me sending the phone away first, they're sending a replacement first and then I'm to send my phone away. Very happy.

travis.hansen · Dec 15, 2012, 08:50 PM

Quote:

Originally Posted by Bobby.e

John is correct. It is 90 days or the remainder of your original warranty whichever is longer.

both correct

I'm surprised they repaired it and didn't just replace it.

Dec 14, 2012, 05:32 AM	#1
watchthisspace macrumors 6502 Join Date: Apr 2010	Do repaired iPhone's have a warranty Hey, so first my iPhone 4 one day decided to lose cellular connectivity and would sit at 'searching' 24/7/ Multiple sim cards from different carriers were tested, to no success and the usual wipe and restore. $280NZD later, my iPhone arrived apparently being repaired. However, two weeks later, or today, my 'repaired' iPhone has lost signal once again. So as the title says, does a repaired iPhone have a warranty? The original purchase warranty has since expired, hence the $280 repair cost. Also I noted that my serial number from my old iPhone and the repaired one are both the same. Is that meant to be right? I will be ringing Apple first thing in the morning as well. But thought I would ask. I have lost a bit of confidence in Apple's support when I was dealing with my first repair. Thanks.
	0

Dec 14, 2012, 05:42 AM	#3
charlieegan3 macrumors 68020 Join Date: Feb 2012 Location: U.K	Normally yeah - but it is different in some small ways. Can't remember how. __________________ www.charlieegan3.com
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Dec 14, 2012, 05:35 AM	#2
iproductsuser macrumors 6502 Join Date: Apr 2012	Yes it should.
	0

Dec 14, 2012, 05:52 AM	#4
watchthisspace Thread Starter macrumors 6502 Join Date: Apr 2010	That's what I was thinking. I'll post an update after ringing Apple tomorrow. Thanks
	0

Dec 14, 2012, 06:01 AM	#5
John T macrumors 68000 Join Date: Mar 2006 Location: UK.	Provided the repair was carried out by Apple or one of their Authorised Service Providers, all work is covered by a 90 day Limited Warranty.
	0

Dec 15, 2012, 08:40 PM	#7
watchthisspace Thread Starter macrumors 6502 Join Date: Apr 2010	Just an update for anyone who's interested. Apple are replacing the phone free of charge. This time, instead of me sending the phone away first, they're sending a replacement first and then I'm to send my phone away. Very happy.
	0