Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Applications > Mac Applications and Mac App Store

Reply
 
Thread Tools Search this Thread Display Modes
Old Dec 19, 2012, 05:25 AM   #1
jojoba
macrumors 65816
 
Join Date: Dec 2011
how do I claim a refund for an app?

When I click the 'report problem' next to the app in my purchase history in iTunes, I'm just redirected to the general mac app store support page in Safari, rather than the menu where you detail what the problem is.

__________________
Macademise your research.
My photography blog. Flickr.
jojoba is offline   0 Reply With Quote
Old Dec 19, 2012, 05:27 AM   #2
AppleFanatic10
macrumors 68000
 
AppleFanatic10's Avatar
 
Join Date: Nov 2010
Location: Los Angeles but missing San Diego </3
Send a message via AIM to AppleFanatic10 Send a message via Skype™ to AppleFanatic10
All sales are final for apps.
__________________
White Unibody MacBook, 2.4GHz, 500GB HD, 8GB RAM, OS X 10.9.4, iPad Mini,S3,Compaq Presario CQ60 15.6", 2.16 GHz, 2GB RAM, 250GB HD, W7 Ultimate (dead)
RIP Grandma 5/10/1930 - 9/24/2012
AppleFanatic10 is offline   0 Reply With Quote
Old Dec 19, 2012, 06:18 AM   #3
gc916
macrumors regular
 
Join Date: Apr 2012
Quote:
Originally Posted by jojoba View Post
When I click the 'report problem' next to the app in my purchase history in iTunes, I'm just redirected to the general mac app store support page in Safari, rather than the menu where you detail what the problem is.

That's odd...I just checked and the Report Problem worked fine. If I'm not mistaken, however, the refund claim must be submitted within 30 days of purchase; at least, that's what I'm seeing.

Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
I'm not sure that is necessarily true. I had a problem with an app, submitted a refund request 3 days after purchase, and received a credit instantly.
__________________
15" MacBook Pro, Late 2011 | 2.2 GHz Intel Core i7 | 8 GB RAM | OSX 10.9.x
iPhone 5s 32GB iOS 7.x
AirPort Extreme 802.11ac (A1521)
gc916 is offline   0 Reply With Quote
Old Dec 19, 2012, 07:13 AM   #4
jojoba
Thread Starter
macrumors 65816
 
Join Date: Dec 2011
Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
Quote:
Originally Posted by gc916 View Post
That's odd...I just checked and the Report Problem worked fine. If I'm not mistaken, however, the refund claim must be submitted within 30 days of purchase; at least, that's what I'm seeing.


I'm not sure that is necessarily true. I had a problem with an app, submitted a refund request 3 days after purchase, and received a credit instantly.
Thanks, I didn't know about the 30 days thing, that's probably the issue. I've already agreed with the developer that he'll reimburse me, so I'll go the other route he offered me which was paypal.
__________________
Macademise your research.
My photography blog. Flickr.
jojoba is offline   0 Reply With Quote
Old Dec 19, 2012, 07:22 AM   #5
GoCubsGo
macrumors Nehalem
 
GoCubsGo's Avatar
 
Join Date: Feb 2005
Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
Not true. I've been refunded for two apps. One app did not do what it said it was supposed to do and that alone was a direct violation of the App-approval guidelines and the other did what it said it would do but in 3 months the dev pulled the app and said he was no longer going to support it. Using his message on his site, I was able to get a refund. There are many more I could probably pursue but the two I did seek a refund on were mostly on principal alone.

I do not try to get refunds on apps that I simply don't care for or that I just decided I didn't need after all.
__________________
Because I'm a smartass.
GoCubsGo is offline   0 Reply With Quote
Old Dec 19, 2012, 03:34 PM   #6
Ifti
macrumors 65816
 
Join Date: Dec 2010
Location: UK
Quote:
Originally Posted by AppleFanatic10 View Post
All sales are final for apps.
Incorrect. I have receved a refund for a 200 app before!
__________________
See my YouTube Channel for reviews & tech tips!
2012 Mac Mini Server / 2.6GHz Quad i7/8GB/2x1TB HDD
2013 MBA11 1.7GHz Dual i7/8/256 - 2013 rMBP15 2.6GHz Quad i7/16/1TB/750m
TC / iPhone5 / Drobo 5D
Ifti is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Applications > Mac Applications and Mac App Store

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Mac App Store refund... App disappears from Purchased list, but app still installable WolfSnap Mac Applications and Mac App Store 1 Jan 7, 2014 05:19 PM
Refund for app? (Canada) MacOSXuser iPhone and iPod touch Apps 3 May 11, 2013 12:19 AM
Apple Offers Refund After British Boy Spends $2500 on In-App Purchases in 15 Minutes MacRumors MacRumors.com News Discussion 411 Mar 19, 2013 05:12 PM
General: requesting refund for app purchased? dapitts08 Jailbreaks and iOS Hacks 22 Feb 17, 2013 08:16 AM
refund from iPhone app store Badrottie iPad Apps 5 Sep 12, 2012 03:59 AM

Forum Jump

All times are GMT -5. The time now is 12:22 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC