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Old Dec 24, 2012, 10:54 PM   #1
applefanboy5
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Scuffed iPhone Question

If i first had a black iPhone 5 and then i exchanged it for a white one hoping it wouldn't be scratched out of the box what options do i have left? I already exchanged from Verizon and they have a one return/exchange policy. Will apple help me replace for a new device if i explain to them my problem?
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Old Dec 24, 2012, 10:56 PM   #2
SnowLeopard OSX
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If you didn't purchase the phone from Apple, I don't think they will exchange it.
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Last edited by SnowLeopard OSX; Dec 25, 2012 at 07:36 AM.
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Old Dec 25, 2012, 12:54 AM   #3
Jordan921
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No Apple will not let you exchange for a new device.
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Old Dec 25, 2012, 01:00 AM   #4
Applejuiced
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No matter where you bought your iphone its still covered by Apples 1 year applecare warranty.
And yes you can bring it to them and have it replaced if they approve it for cosmetic defects.
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Old Dec 25, 2012, 01:31 AM   #5
F123D
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If you swap it out at apple, you'll probably get one in a white box and most likely its a reconditioned phone.
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Old Dec 25, 2012, 06:01 AM   #6
cpthk
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Anyone know the difference between the black and the silver color process? Is the black iphone having extra paint on top of the silver aluminum?
So since white iphone doesn't have that extra black paint, it is less likely that the paint would come off?
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Old Dec 25, 2012, 06:18 AM   #7
Insulin Junkie
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Quote:
Originally Posted by cpthk View Post
Anyone know the difference between the black and the silver color process? Is the black iphone having extra paint on top of the silver aluminum?
So since white iphone doesn't have that extra black paint, it is less likely that the paint would come off?
It's anodized, meaning the back is fairly scratch resistant on both models. It's the edges of the phone by the screen that chip and scuff easily, and you'll see the silver color coming through on the black version. Both the back and the screen are fairly scratch-proof.

Last edited by Insulin Junkie; Dec 25, 2012 at 06:34 AM.
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Old Dec 25, 2012, 10:41 AM   #8
Jordan921
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Quote:
Originally Posted by Applejuiced View Post
No matter where you bought your iphone its still covered by Apples 1 year applecare warranty.
And yes you can bring it to them and have it replaced if they approve it for cosmetic defects.
Yes Apple will swap it out for a refurbished. Sounds like OP is wanting a brand new device.
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Old Dec 25, 2012, 02:50 PM   #9
Applejuiced
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Originally Posted by Jordan921 View Post
Yes Apple will swap it out for a refurbished. Sounds like OP is wanting a brand new device.
They all want a brand new one.
99% of them cant tell the difference anyway
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Old Dec 25, 2012, 04:16 PM   #10
Jordan921
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Originally Posted by Applejuiced View Post
They all want a brand new one.
99% of them cant tell the difference anyway
Lol yup! If they want new just return if they are in the return window and buy a new one.
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