Scuffed iPhone Question

applefanboy5 · Dec 24, 2012, 10:54 PM

If i first had a black iPhone 5 and then i exchanged it for a white one hoping it wouldn't be scratched out of the box what options do i have left? I already exchanged from Verizon and they have a one return/exchange policy. Will apple help me replace for a new device if i explain to them my problem?

SnowLeopard OSX · 07:36 AM

If you didn't purchase the phone from Apple, I don't think they will exchange it.

Jordan921 · Dec 25, 2012, 12:54 AM

No Apple will not let you exchange for a new device.

Applejuiced · Dec 25, 2012, 01:00 AM

No matter where you bought your iphone its still covered by Apples 1 year applecare warranty.
And yes you can bring it to them and have it replaced if they approve it for cosmetic defects.

F123D · Dec 25, 2012, 01:31 AM

If you swap it out at apple, you'll probably get one in a white box and most likely its a reconditioned phone.

cpthk · Dec 25, 2012, 06:01 AM

Anyone know the difference between the black and the silver color process? Is the black iphone having extra paint on top of the silver aluminum?
So since white iphone doesn't have that extra black paint, it is less likely that the paint would come off?

Insulin Junkie · 06:34 AM

Quote:

Originally Posted by cpthk

Anyone know the difference between the black and the silver color process? Is the black iphone having extra paint on top of the silver aluminum?
So since white iphone doesn't have that extra black paint, it is less likely that the paint would come off?

It's anodized, meaning the back is fairly scratch resistant on both models. It's the edges of the phone by the screen that chip and scuff easily, and you'll see the silver color coming through on the black version. Both the back and the screen are fairly scratch-proof.

Jordan921 · Dec 25, 2012, 10:41 AM

Quote:

Originally Posted by Applejuiced

No matter where you bought your iphone its still covered by Apples 1 year applecare warranty.
And yes you can bring it to them and have it replaced if they approve it for cosmetic defects.

Yes Apple will swap it out for a refurbished. Sounds like OP is wanting a brand new device.

Applejuiced · Dec 25, 2012, 02:50 PM

Quote:

Originally Posted by Jordan921

Yes Apple will swap it out for a refurbished. Sounds like OP is wanting a brand new device.

They all want a brand new one.
99% of them cant tell the difference anyway

Jordan921 · Dec 25, 2012, 04:16 PM

Quote:

Originally Posted by Applejuiced

They all want a brand new one.
99% of them cant tell the difference anyway

Lol yup! If they want new just return if they are in the return window and buy a new one.

Dec 24, 2012, 10:54 PM	#1
applefanboy5 macrumors member Join Date: Sep 2012	Scuffed iPhone Question If i first had a black iPhone 5 and then i exchanged it for a white one hoping it wouldn't be scratched out of the box what options do i have left? I already exchanged from Verizon and they have a one return/exchange policy. Will apple help me replace for a new device if i explain to them my problem?
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Dec 24, 2012, 10:56 PM	#2
SnowLeopard OSX macrumors 6502a Join Date: Dec 2012 Location: Southern California	If you didn't purchase the phone from Apple, I don't think they will exchange it. __________________ iPad 4th gen Black/ 32GB/ iOS 6.1.3 iMac G4 1.0 GHz/ 1.25 GHz PPCG4 (7445) iPod \|Classic Black/ 80GB\|U2 edition 20GB iPhone \|4S White/16GB/ iOS 6.1.3\|3G White/16GB iOS 4.2.1 Last edited by SnowLeopard OSX; Dec 25, 2012 at 07:36 AM.
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Dec 25, 2012, 01:31 AM	#5
F123D macrumors 68030 Join Date: Sep 2008 Location: SoCal	If you swap it out at apple, you'll probably get one in a white box and most likely its a reconditioned phone. __________________ Jailbroken iPhone 3G -> Jailbroken iPhone 4 -> iPhone 5 -> Galaxy Note II
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Dec 25, 2012, 12:54 AM	#3
Jordan921 macrumors 68020 Join Date: Jul 2010 Location: Bay Area	No Apple will not let you exchange for a new device.
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Dec 25, 2012, 01:00 AM	#4
Applejuiced macrumors Demi-God Join Date: Apr 2008 Location: At the iPhone hacks section.	No matter where you bought your iphone its still covered by Apples 1 year applecare warranty. And yes you can bring it to them and have it replaced if they approve it for cosmetic defects.
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Dec 25, 2012, 06:01 AM	#6
cpthk macrumors newbie Join Date: Sep 2009	Anyone know the difference between the black and the silver color process? Is the black iphone having extra paint on top of the silver aluminum? So since white iphone doesn't have that extra black paint, it is less likely that the paint would come off?
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