Broken iPhone 5 - Will Apple let me swap colours?

tmanto02 · Dec 25, 2012, 10:40 PM

The speakerphone on my iPhone stopped working properly - I'm going to take it to Apple in the new year. However I also want a white one instead of black - Do you think they will let me swap colours when I get my iPhone replaced?

Jordan921 · Dec 25, 2012, 10:42 PM

No they will not let you swap colors no matter what your issue is.

tmanto02 · Dec 26, 2012, 01:23 AM

Quote:

Originally Posted by Jordan921

No they will not let you swap colors no matter what your issue is.

Is this a fact or an assumption?

darster · Dec 26, 2012, 01:56 AM

fact

BigWalt · Dec 26, 2012, 02:03 AM

Only way you could swap is if they did not have yours in stock.

mattyb240 · Dec 26, 2012, 02:07 AM

Quote:

Originally Posted by BigWalt

Only way you could swap is if they did not have yours in stock.

Not correct. They would just order one.

Jordan921 · Dec 26, 2012, 09:17 AM

Quote:

Originally Posted by tmanto02

Is this a fact or an assumption?

This is fact.

pnyc · Dec 26, 2012, 09:46 AM

It's a fact that if you ask them they might do it. I have seen it happen it's not impossible. Be nice about it.

iPhaithful · Dec 26, 2012, 09:47 AM

Welp....once you go black...

Big Stevie · Dec 26, 2012, 09:54 AM

Sounds like its a fact that they may or may not swap it to a different colour

.

I once had an iPhone3gs out of warranty where the speakerphone stopped working. After asking if I had backed up my phone, they just handed me a brand new one. Great service.

4themtigers · Dec 26, 2012, 10:22 AM

they will not! when the 5 came out i bought a white one from best buy cause that's all they had and then i had a problem with it went to the apple store and they wanted to swap out i asked if i could swap colors i was told no but lucky i was able to swap it at best buy cause i was still in my 30 days

syd430 · Dec 26, 2012, 11:05 AM

Before you go in for your warranty replacement, sandpaper the entire iodised coating off and explain to them that you did it because you were desperate for a white/silver one. At this stage they will swap it for a white one out of sheer pity and/or fear. No need to thank me

ucfgrad93 · Dec 26, 2012, 11:07 AM

Quote:

Originally Posted by Jordan921

No they will not let you swap colors no matter what your issue is.

Agreed, they swap out your phone with the exact model you currently have.

1080p · Dec 26, 2012, 12:30 PM

Quote:

Originally Posted by pnyc

It's a fact that if you ask them they might do it. I have seen it happen it's not impossible. Be nice about it.

Damn it. I hate it when someone comes in and undermines the correct answer with misinformation. Out of the millions who have visited the Genius Bar, a handful have gotten swapped for another color. It is definitely out of the ordinary for it to happen and certainly NOT Apple's policy. Why mention it? Quit giving the guy false hope.

Jordan921 · Dec 26, 2012, 12:35 PM

Quote:

Originally Posted by ucfgrad93

Agreed, they swap out your phone with the exact model you currently have.

It's funny to me how people here are trying to give this guy false hope but no one on this board has ever posted a story of a genius replacing with another color.

macingman · Dec 26, 2012, 12:40 PM

Quote:

Originally Posted by tmanto02

Is this a fact or an assumption?

100% fact, Apple policy. No if's or buts.

Leonard1818 · Dec 28, 2012, 07:16 AM

No.

pnyc · Dec 28, 2012, 02:13 PM

Quote:

Originally Posted by 1080p

Damn it. I hate it when someone comes in and undermines the correct answer with misinformation. Out of the millions who have visited the Genius Bar, a handful have gotten swapped for another color. It is definitely out of the ordinary for it to happen and certainly NOT Apple's policy. Why mention it? Quit giving the guy false hope.

Take it easy, no need to get upset. So you'd rather not know it is possible even if it's unlikely? False hope? We are still talking about a phone here not a live saving liver transplant, right? You go to the apple store you tell them your phone is acting up they offer to replace it and you nicely ask if they could replace it for you with a different color, they say yes you go home happy they say no you go home happy as well because your faulty phone was just replaced with a working one.

BigWalt · Jan 1, 2013, 08:46 AM

Quote:

Originally Posted by mattyb240

Not correct. They would just order one.

Really because I now have a 64gb black 4s for my old white one.

Dec 25, 2012, 10:40 PM	#1
tmanto02 macrumors 6502 Join Date: Jun 2011 Location: Sydney, Australia	Broken iPhone 5 - Will Apple let me swap colours? The speakerphone on my iPhone stopped working properly - I'm going to take it to Apple in the new year. However I also want a white one instead of black - Do you think they will let me swap colours when I get my iPhone replaced? __________________ iPhone 5 64GB • iPad (3rd Gen) 16GB Wi-Fi 13" MacBook Pro with Retina display, 2.5GHz i5, 8GB ram, 256GB flash storage • Mac Mini, 2.5GHz i5, 16GB ram, 128GB Crucial SSD + 500GB HDD, AMD HD 6630M
	1

Dec 26, 2012, 02:03 AM	#5
BigWalt macrumors regular Join Date: Oct 2010	Only way you could swap is if they did not have yours in stock. __________________ Black & Slate 64gb iP5, White & Silver 64gb iP5, Black iPad Mini AT&T, 32GB Verizon iPad 4, 8gb nano iWatch, 60GB ipod Classic, 30GB U2 iPod, 2011 13"MacBook Pro.
	2

Dec 26, 2012, 09:46 AM	#8
pnyc macrumors regular Join Date: May 2007 Location: Brooklyn, NY	It's a fact that if you ask them they might do it. I have seen it happen it's not impossible. Be nice about it. __________________ *MacBook Pro i7, 8GB, 250GB SSD ; 27" LED Apple Cinema Display*
	2

Dec 26, 2012, 09:47 AM	#9
iPhaithful macrumors member Join Date: May 2010	Welp....once you go black... __________________ iPhone 4 16 GB
	1

Dec 26, 2012, 09:54 AM	#10
Big Stevie macrumors 6502 Join Date: Jun 2012 Location: UK	Sounds like its a fact that they may or may not swap it to a different colour . I once had an iPhone3gs out of warranty where the speakerphone stopped working. After asking if I had backed up my phone, they just handed me a brand new one. Great service. __________________ 2012 Macbook Pro (non retina) - Mountain Lion iPhone5
	0

Dec 25, 2012, 10:42 PM	#2
Jordan921 macrumors 68020 Join Date: Jul 2010 Location: Bay Area	No they will not let you swap colors no matter what your issue is.
	1

Dec 26, 2012, 01:56 AM	#4
darster macrumors 65816 Join Date: Aug 2011	fact
	1

Dec 26, 2012, 10:22 AM	#11
4themtigers macrumors newbie Join Date: Jun 2010	they will not! when the 5 came out i bought a white one from best buy cause that's all they had and then i had a problem with it went to the apple store and they wanted to swap out i asked if i could swap colors i was told no but lucky i was able to swap it at best buy cause i was still in my 30 days
	0

Dec 26, 2012, 11:05 AM	#12
syd430 macrumors 6502a Join Date: Nov 2012 Location: Australia	Before you go in for your warranty replacement, sandpaper the entire iodised coating off and explain to them that you did it because you were desperate for a white/silver one. At this stage they will swap it for a white one out of sheer pity and/or fear. No need to thank me
	1

Dec 28, 2012, 07:16 AM	#17
Leonard1818 macrumors 68000 Join Date: Nov 2011	No.
	1

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