iPhone 5 scratch

UBS28 · Dec 21, 2012, 01:17 PM

My iPhone 5 has a small scratch out of the box. Should I return it and get a new one?

SomeDudeAsking · Dec 21, 2012, 01:17 PM

Yes. You should not accept damaged goods that are suppose to be new from Apple.

mobilehaathi · Dec 21, 2012, 01:18 PM

That's a very personal choice, and you didn't even provide pictures.

What exactly do you expect from us?

Just keep it.

Zerilos · Dec 21, 2012, 01:26 PM

Depends on the scratch. Some people search their phone under magnification looking for an imperfection. If the scratch is visible under normal circumstances i would return; otherwise keep it. Compare this situation to anything else you might buy. My new flat screen came out of the box with a small nick near the bottom; however i would never return a $1000 device with a tiny imperfection that didn't even effect performance, but if had serious cosmetic issues i would return even if it operated perfectly.

serkan · Dec 21, 2012, 01:28 PM

If its not on a very bad place and catches your eye all the time then dont return it.

If it is a scratch of half a milimeter then dont

There are people that if its a micron scratch they would , its not a big deal if thats not a big one.

You can live with it

AutoUnion39 · Dec 21, 2012, 01:58 PM

oh my god a scratch! the horror!

tvith · Dec 21, 2012, 03:08 PM

Like others have said, it's up to you. Some can live with it, some can't. But if it's me, and the scratch is visible, I would return it ONLY because I'm paying for a brand new product. If they wanna reduce the price then fine, I'll deal with it. But not willing to pay the asking price and get something with marks on it.
IDK why everyone makes a big deal when someone complains about scratch(es). I would be upset if I payed for a BRAND NEW product and it comes scratched up. Just like I would be upset if I bought a brand new car and it came scratched up.

numberforty1 · Dec 21, 2012, 04:43 PM

keep it.

return it.

exchange it.

i don't know.

itjw · Dec 21, 2012, 09:55 PM

Why return it when you could sue for obvious massive damages!?

I am going to open a class action for all of the emotional distress, time off work, and general horribleness this has caused everyone...

It's a travesty. I just want to make sure no one else loses sleep at night over the injustice.

Apple won't get away with this!

Jordan921 · Dec 21, 2012, 11:37 PM

If its a scratch you can't live with then return it.

AFDoc · Dec 22, 2012, 04:26 AM

If you bought in store then keep it as you should of seen it there before you left. If it came in the mail then take it back.

Brian Y · Dec 22, 2012, 05:25 AM

Quote:

Originally Posted by itjw

Why return it when you could sue for obvious massive damages!?

I am going to open a class action for all of the emotional distress, time off work, and general horribleness this has caused everyone...

It's a travesty. I just want to make sure no one else loses sleep at night over the injustice.

Apple won't get away with this!

The ironic thing is that someone, somewhere probably *will* try this

.

It's the sad state of our world. People are dying from having no water in other countries, and we obsess about a 1/2mm scratch on a phone.

SnowLeopard OSX · Dec 22, 2012, 04:14 PM

Quote:

Originally Posted by UBS28

My iPhone 5 has a small scratch out of the box. Should I return it and get a new one?

Depends on how big/small the scratch is. At this point, unboxing an iPhone 5 without scratches is like a crap shoot. I know people, personally, who returned up to 6 iPhone 5's until finding one they were content with.

http://forums.macrumors.com/showthread.php?t=1445493

UBS28 · Dec 23, 2012, 12:31 PM

Quote:

Originally Posted by SnowLeopard OSX

Depends on how big/small the scratch is. At this point, unboxing an iPhone 5 without scratches is like a crap shoot. I know people, personally, who returned up to 6 iPhone 5's until finding one they were content with.

http://forums.macrumors.com/showthread.php?t=1445493

Well I returned mine. So I should better just skip the iPhone 5 and wait for the iPhone 6 then?

I thought Apple would have fixed scuff-gate by now

mobilehaathi · Dec 23, 2012, 01:01 PM

Quote:

Originally Posted by UBS28

Well I returned mine. So I should better just skip the iPhone 5 and wait for the iPhone 6 then?

I thought Apple would have fixed scuff-gate by now

At this rate, just wait for the iPhone 15.

Applejuiced · Dec 23, 2012, 01:22 PM

Quote:

Originally Posted by mobilehaathi

At this rate, just wait for the iPhone 15.

I heard iPhone 20 is going to be scratch proof and bulletproof.

cdfink08 · Dec 23, 2012, 02:16 PM

I don't understand why people try to stick up for apple over a damaged product that is supposedly brand new. If I pay $600 for ANYTHING I expect it to be in prestine condition. These people who have their heads shoved so far up apples ass that they think its the consumer who is overreacting need to get a reality check.

Now I'm not one who is going to say there is a "scratch gate" but there is evidently a problem with quality. So accept that facts and stop being such fanboys.

Sent from my Lumia 920

harcosparky · Dec 23, 2012, 02:20 PM

You are extremely lucky to have gotten a new iPhone with a scratch.

So many people worry so much about when they are gonna get their first scratch and you already have your so no need to worry!

itjw · Dec 31, 2012, 01:06 PM

Quote:

Originally Posted by UBS28

Well I returned mine. So I should better just skip the iPhone 5 and wait for the iPhone 6 then?

I thought Apple would have fixed scuff-gate by now

Yep. Better steer clear of ALL consumer electronics that are mass produced. At least until you are able to either hold everything to the same standard (in which case you'll probably never buy anything ever again) or until you buy a few other things and realize there is no such thing as "flawless" consumer electronics, just:

1) One's with varying degrees of "damage"

or

2) One's with varying degrees of "damage" that just have not encountered someone OCD/Anal enough to NOTICE said "damage".

It makes no difference what you spend, or what you feel, or how great the company... If you look hard enough you WILL find a flaw. The people that return phone after phone just look harder than those who don't. They must also lead a miserable life. Feel bad for them.

Are there some legit cases for return? Sure. Are they a "gate"? Heck no. They are the cost of mass production. This isn't an "excuse" for Apple, this is a reality for EVERY manufacturer.

If you can't live with something not being "perfect" or "prestine" (sp), then seal yourself in a bubble and call it a day. If you look hard enough to notice tiny scratches that no normal person would, you will never be satisfied, and may as well save yourself the dissapointment now and just stop.

That goes for everything, not just Apple products.

The best thing most "scuffgate" sufferers could get (besides a seat in my class action lawsuit), would be professional help, not more sealed boxes to open and find "problems" with...

AFDoc · Dec 31, 2012, 09:11 PM

Quote:

Originally Posted by itjw

Yep....

Exactly! You sir are a genius!

Chris092881 · Dec 31, 2012, 09:51 PM

Quote:

Originally Posted by mobilehaathi

Just keep it.

Apple loves customers like you. No offense intended.

mobilehaathi · Dec 31, 2012, 10:08 PM

Quote:

Originally Posted by Chris092881

Apple loves customers like you. No offense intended.

My response was arbitrary given the zero information in the OP.

Chris092881 · Dec 31, 2012, 10:13 PM

Quote:

Originally Posted by mobilehaathi

My response was arbitrary given the zero information in the OP.

I completely understand. My big issue with the "just keep it" attitude is that if everyone felt that way then Apple would NEVER address the issue at all. Nor would it be willing to help customers as a result. Sometimes you gotta make a stink to get what you want.

numberforty1 · Dec 31, 2012, 10:16 PM

Quote:

Originally Posted by UBS28

My iPhone 5 has a small scratch out of the box. Should I return it and get a new one?

Yes, you should exchange it for an iPhone 5 that has no scratches out of the box. You ARE a paying customer.

Spidder · Dec 31, 2012, 11:54 PM

Quote:

Originally Posted by itjw

Are there some legit cases for return? Sure. Are they a "gate"? Heck no. They are the cost of mass production. This isn't an "excuse" for Apple, this is a reality for EVERY manufacturer.

That's true, but Apple just has to do better quality control! Apple costumers are pushing a huge amount of money into Apples anu..., i mean bank account, and we made Apple to the richest company in the world!

The least thing they can do to return the favor is selling us flawless products by spending a little more money for quality control! Isn't costumor satisfaction (and the always puff that up!) worth a few more million $? And Apple could pay that out of petty cash!

Instead of sueing every competitor, Apple should take that money and spend it for quality control!

Dec 21, 2012, 01:17 PM	#1
UBS28 macrumors member Join Date: Oct 2012	iPhone 5 scratch My iPhone 5 has a small scratch out of the box. Should I return it and get a new one?
	0

Dec 21, 2012, 01:18 PM	#3
mobilehaathi macrumors 68030 Join Date: Aug 2008 Location: Bay Area, CA	That's a very personal choice, and you didn't even provide pictures. What exactly do you expect from us? Just keep it. __________________ Of crimes---none is greater than having things that one desires; Of disasters---none is greater than not knowing when one has enough. Of defects---none brings more sorrow than the desire to attain.
	0

Dec 21, 2012, 01:58 PM	#6
AutoUnion39 macrumors 6502a Join Date: Jun 2010	oh my god a scratch! the horror! __________________ rMBP 15 2.3 i7/16gb/256 SSD\| MacBook Air (Late 2011) 1.7 i5/4gb/128 SSD\| riPad 32gb WiFi\| TV (3rd gen)\| Airport Extreme\| iP5\|S4\|Note2
	2

Dec 21, 2012, 04:43 PM	#8
numberforty1 macrumors 6502 Join Date: Oct 2012 Location: Canada	keep it. return it. exchange it. i don't know. __________________ 24" iMac 2.8 Ghz Intel Core 2 Duo iTouch 2nd gen 32GB iPad 2 16GB Black iPhone 5 16GB white
	2

Dec 21, 2012, 11:37 PM	#10
Jordan921 macrumors 68020 Join Date: Jul 2010 Location: Bay Area	If its a scratch you can't live with then return it. __________________ Unlocked Black iPhone 5 32gb AT&T, 13.3" MacBook Air 1.86GHZ 4GB Ram 128GB SSD
	0

Dec 21, 2012, 01:17 PM	#2
SomeDudeAsking macrumors 65816 Join Date: Nov 2010	Yes. You should not accept damaged goods that are suppose to be new from Apple.
	0

Dec 21, 2012, 01:26 PM	#4
Zerilos macrumors regular Join Date: Dec 2012	Depends on the scratch. Some people search their phone under magnification looking for an imperfection. If the scratch is visible under normal circumstances i would return; otherwise keep it. Compare this situation to anything else you might buy. My new flat screen came out of the box with a small nick near the bottom; however i would never return a $1000 device with a tiny imperfection that didn't even effect performance, but if had serious cosmetic issues i would return even if it operated perfectly.
	0

Dec 21, 2012, 01:28 PM	#5
serkan macrumors regular Join Date: May 2012 Location: Turkey	If its not on a very bad place and catches your eye all the time then dont return it. If it is a scratch of half a milimeter then dont There are people that if its a micron scratch they would , its not a big deal if thats not a big one. You can live with it
	0

Dec 21, 2012, 03:08 PM	#7
tvith macrumors member Join Date: Nov 2012	Like others have said, it's up to you. Some can live with it, some can't. But if it's me, and the scratch is visible, I would return it ONLY because I'm paying for a brand new product. If they wanna reduce the price then fine, I'll deal with it. But not willing to pay the asking price and get something with marks on it. IDK why everyone makes a big deal when someone complains about scratch(es). I would be upset if I payed for a BRAND NEW product and it comes scratched up. Just like I would be upset if I bought a brand new car and it came scratched up.
	0

Dec 21, 2012, 09:55 PM	#9
itjw macrumors 6502 Join Date: Dec 2011	Why return it when you could sue for obvious massive damages!? I am going to open a class action for all of the emotional distress, time off work, and general horribleness this has caused everyone... It's a travesty. I just want to make sure no one else loses sleep at night over the injustice. Apple won't get away with this!
	2

Dec 22, 2012, 04:26 AM	#11
AFDoc macrumors 65816 Join Date: Jun 2012 Location: Colorado Springs USA for now	If you bought in store then keep it as you should of seen it there before you left. If it came in the mail then take it back.
	0

Dec 23, 2012, 02:16 PM	#17
cdfink08 macrumors newbie Join Date: Dec 2007	I don't understand why people try to stick up for apple over a damaged product that is supposedly brand new. If I pay $600 for ANYTHING I expect it to be in prestine condition. These people who have their heads shoved so far up apples ass that they think its the consumer who is overreacting need to get a reality check. Now I'm not one who is going to say there is a "scratch gate" but there is evidently a problem with quality. So accept that facts and stop being such fanboys. Sent from my Lumia 920
	0

Dec 23, 2012, 02:20 PM	#18
harcosparky macrumors 68020 Join Date: Jan 2008	You are extremely lucky to have gotten a new iPhone with a scratch. So many people worry so much about when they are gonna get their first scratch and you already have your so no need to worry! __________________ Awwwwwww!
	4

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