Bought an Air on Xmas day (see specs in signature) and got it 28th. Loved it! Absolutely amazing machine. Last Saturday one of the keys broke. I don't know how it happened.
I was using the Air in the morning and the key was fine but when I came home the key wasn't pressing down. Was a piece of plastic visibly stuck under the cap. Got it out. Obviously something broke. Key was now very loose. Took it to the Genius Bar but was told it wasn't broken and they didn't do anything. How can it not be broken if a piece of plastic was broken off??
Anyway, I called up Apple Care and they sent out a replacement machine. The very nice and friendly women I spoke to recommended I just get it replaced if it had already broken within two weeks of owning it. No problem, great, I'll just send it back.
Replacement came. Metal casing chipped/scratched on the corners. Not acceptable. Plastic seal surrounding the Air was still on it when it went straight back in the box. Phoned up Apple Care again. New replacement sent out.
Replacement came. Another damaged key. Phoned up Apple AGAIN and just asked for a refund.
I had 3 boxes. 3 Airs. £3237 worth. Sent back to Apple. Awaiting refund of £1079.
Should I risk it and buy another one? I was really enjoying my Air. Surely not all them have ****** keys and turn up chipped/ scratched??
I was using the Air in the morning and the key was fine but when I came home the key wasn't pressing down. Was a piece of plastic visibly stuck under the cap. Got it out. Obviously something broke. Key was now very loose. Took it to the Genius Bar but was told it wasn't broken and they didn't do anything. How can it not be broken if a piece of plastic was broken off??
Anyway, I called up Apple Care and they sent out a replacement machine. The very nice and friendly women I spoke to recommended I just get it replaced if it had already broken within two weeks of owning it. No problem, great, I'll just send it back.
Replacement came. Metal casing chipped/scratched on the corners. Not acceptable. Plastic seal surrounding the Air was still on it when it went straight back in the box. Phoned up Apple Care again. New replacement sent out.
Replacement came. Another damaged key. Phoned up Apple AGAIN and just asked for a refund.
I had 3 boxes. 3 Airs. £3237 worth. Sent back to Apple. Awaiting refund of £1079.
Should I risk it and buy another one? I was really enjoying my Air. Surely not all them have ****** keys and turn up chipped/ scratched??