Can I get a copy of my receipt?

alec · Aug 30, 2006, 10:15 AM

I bought my MacBook approximately 2 months ago, and have JUST started experiencing a few problems. However, while panicking because my computer wouldn't start up, I realized I've lost my receipt!

Question: is it possible to go back to the Apple Store where I purchased it and get a copy of the receipt? And will they service my computer if I don't have the receipt handy (I'm thinking they will have to if I have hardware problems and obviously the MacBook has been out for less than a year, so still under the 1 year warranty). Anyway, thanks in advance.

robbieduncan · Aug 30, 2006, 10:36 AM

They probably won't give you a copy of the receipt but they will be able to look it up and service it without issue.

Phatpat · Aug 30, 2006, 10:47 AM

They've never requested a receipt when I go in for service at the Apple store; don't worry about it.

alec · Aug 30, 2006, 10:48 AM

Thanks for the help, I think my MacBook may need some servicing (much like a lot of other people) pretty soon...

danielbriggs · Aug 30, 2006, 03:11 PM

I think they would only ask for it if you want a full refund etc.

bearbo · Aug 30, 2006, 03:48 PM

Quote:

Originally Posted by danielbriggs

I think they would only ask for it if you want a full refund etc.

no, they didn't.

ipacmm · Aug 30, 2006, 03:50 PM

Apple will just look up your serial number and thats all you will need to get it repaired.

iMeowbot · Aug 30, 2006, 04:01 PM

Even if you don't need it, you can get copies of receipts for anything ordered through the Apple Store in the past 18 months.

Go to the store, clock on Your Account, and log in.
Click View Your Orders.
Pick the appropriate time from the View Your Orders menu on the right.
Click View Order Details on the purchase you are interested in.
At the top of the order detail page, click "Login with your Apple ID to make changes to your order."
Finally, you'll see a "Print all invoices" link at the top of that page. The receipt will be marked as a duplicate.

bearbo · Aug 30, 2006, 04:04 PM

Quote:

Originally Posted by iMeowbot

Even if you don't need it, you can get copies of receipts for anything ordered through the Apple Store in the past 18 months.

Go to the store, clock on Your Account, and log in.
Click View Your Orders.
Pick the appropriate time from the View Your Orders menu on the right.
Click View Order Details on the purchase you are interested in.
At the top of the order detail page, click "Login with your Apple ID to make changes to your order."
Finally, you'll see a "Print all invoices" link at the top of that page. The receipt will be marked as a duplicate.

you are making the assumption that it's an online order, but in fact, according to the OP

Quote:

Originally Posted by OP

is it possible to go back to the Apple Store where I purchased it

iMeowbot · Aug 30, 2006, 04:17 PM

Quote:

Originally Posted by bearbo

you are making the assumption that it's an online order, but in fact, according to the OP

Brick & mortar store purchases often show up in that system as well.

Bocheememon · Aug 31, 2006, 01:32 AM

I bought my Macbook Pro at an Apple Store.

They can give you a hard-copy receipt. I lost mine due to moving out of an apartment and into a new place, and they confirmed that I could get a new copy.

I checked to see if my Apple Store order would show up on the Apple Store Online system. It doesn't show on any of the purchase lookups. I assume any store purchases at any location you visit must be looked up through that specific store.

bearbo · Aug 31, 2006, 02:00 PM

Quote:

Originally Posted by iMeowbot

Brick & mortar store purchases often show up in that system as well.

try actually buying something from the store, and check your receipt online, before you making that false assumption and report

provided.. i dont know where you are from, but it does not work like that in the US store (and from that i assumed it doesn't work like that period)
plus, it's not logical for those two to be linked... i mean, what information do they use to link these two? i use the same email address onlien AND in the store, the online accoutn still doesn't show store purchases

and to OP, perhaps next time you are at the store, you can request them to email you a receipt... they usually ask me, but when they don,t i ask them

margretmargret · Jan 24, 2013, 05:44 AM

I bought a MacBook Pro two years ago, can't access my receipt online, and I bought it online, and have lost the original.. any suggestions on what I should do ?

TrentS · Jan 24, 2013, 09:19 AM

When you get a MacBook, or any other Apple device, you should then make a digital copy of your receipt, either by camera, or a copy of your original digital receipt, and then place it on the desktop of your computer. Then you always have it, and will know where to find it for later.

Bobby.e · Jan 24, 2013, 09:25 AM

Quote:

Originally Posted by Bocheememon

I bought my Macbook Pro at an Apple Store.

They can give you a hard-copy receipt. I lost mine due to moving out of an apartment and into a new place, and they confirmed that I could get a new copy.

I checked to see if my Apple Store order would show up on the Apple Store Online system. It doesn't show on any of the purchase lookups. I assume any store purchases at any location you visit must be looked up through that specific store.

Any store can look up receipts. You do need to tell them which store it was originally from. However the stores cannot pull up online orders.

margretmargret · Jan 24, 2013, 09:25 AM

Well thank you for that.. to late right now.. as my computer also is broken it would be no help.. I just need someone to give me advice how is best to get my receipt from apple right now ??

robbieduncan · Jan 24, 2013, 09:34 AM

Quote:

Originally Posted by margretmargret

Well thank you for that.. to late right now.. as my computer also is broken it would be no help.. I just need someone to give me advice how is best to get my receipt from apple right now ??

Have you asked Apple?

elpmas · Jan 27, 2013, 02:22 AM

I think they'll just check your serial #, you should be fine.

hallux · Jan 27, 2013, 08:26 AM

As an Apple-certified technician, I can tell you they can pop your serial number into a web interface and pull up warranty info on your system (I could as well), receipt or no receipt.

Bobby.e · Jan 27, 2013, 08:44 AM

I guess it comes down to they don't need your receipt for repairs. They can pull it up and print for you though if you want it for your records.

Virtual Steve · Jan 27, 2013, 08:45 AM

First web site I visit after purchasing any major Apple product (not counting things like accessories, that is) whether in store or online is right here:

http://register.apple.com

Then you can always check your serial number, warranty coverage details, and your complete repair history here:

http://supportprofile.apple.com

You can register your products at any time, and it's come in real handy in the past.

Squilly · Jan 27, 2013, 01:14 PM

Yes, plain and simple. Pretty sure they can by name or phone number; possibly credit card #.

drambuie · Jan 27, 2013, 06:46 PM

Whenever I buy something at the Apple retail store, I have a copy of the receipt emailed to me, which seems to be the default as I sometimes have to ask for a hard copy receipt. Those thermal printed store receipts tend to fade in a couple of years.

bookwormsy · Jan 30, 2013, 09:51 PM

They check by serial number. Apple has a thing on their website to check the warranty.

Aug 30, 2006, 10:15 AM	#1
alec macrumors regular Join Date: Oct 2005 Location: Washington DC	Can I get a copy of my receipt? I bought my MacBook approximately 2 months ago, and have JUST started experiencing a few problems. However, while panicking because my computer wouldn't start up, I realized I've lost my receipt! Question: is it possible to go back to the Apple Store where I purchased it and get a copy of the receipt? And will they service my computer if I don't have the receipt handy (I'm thinking they will have to if I have hardware problems and obviously the MacBook has been out for less than a year, so still under the 1 year warranty). Anyway, thanks in advance. __________________ Help A Poor Grad Student, Buy Your Apple Gear on Amazon!
	0

Aug 30, 2006, 10:36 AM	#2
robbieduncan Demi-God (Moderator) Join Date: Jul 2002 Location: London	They probably won't give you a copy of the receipt but they will be able to look it up and service it without issue. __________________ Sponsor me to cycle 100Km round London in the dark
	0

Aug 30, 2006, 10:47 AM	#3
Phatpat macrumors 6502a Join Date: Jun 2003 Location: Washington DC	They've never requested a receipt when I go in for service at the Apple store; don't worry about it. __________________ my flickr
	0

Aug 30, 2006, 10:48 AM	#4
alec Thread Starter macrumors regular Join Date: Oct 2005 Location: Washington DC	Thanks for the help, I think my MacBook may need some servicing (much like a lot of other people) pretty soon... __________________ Help A Poor Grad Student, Buy Your Apple Gear on Amazon!
	0

Aug 30, 2006, 03:50 PM	#7
ipacmm macrumors 65816 Join Date: Jun 2003 Location: Cincinnati, OH	Apple will just look up your serial number and thats all you will need to get it repaired. __________________ [SIZE="1"]My Photography - ipacmm.com
	0

Aug 30, 2006, 03:11 PM	#5
danielbriggs macrumors 6502 Join Date: Jun 2006 Location: Manchester, UK	I think they would only ask for it if you want a full refund etc.
	0

Aug 30, 2006, 04:01 PM	#8
iMeowbot macrumors 601 Join Date: Aug 2003	Even if you don't need it, you can get copies of receipts for anything ordered through the Apple Store in the past 18 months. Go to the store, clock on Your Account, and log in. Click View Your Orders. Pick the appropriate time from the View Your Orders menu on the right. Click View Order Details on the purchase you are interested in. At the top of the order detail page, click "Login with your Apple ID to make changes to your order." Finally, you'll see a "Print all invoices" link at the top of that page. The receipt will be marked as a duplicate.
	0

Aug 31, 2006, 01:32 AM	#11
Bocheememon macrumors regular Join Date: Mar 2006 Location: Fertile, MN	I bought my Macbook Pro at an Apple Store. They can give you a hard-copy receipt. I lost mine due to moving out of an apartment and into a new place, and they confirmed that I could get a new copy. I checked to see if my Apple Store order would show up on the Apple Store Online system. It doesn't show on any of the purchase lookups. I assume any store purchases at any location you visit must be looked up through that specific store. __________________ 2011 2.5 Mac Mini 8GB RAM 500GB 128SSD Radeon 6630 2012 MacBook Air 4GB RAM 128SSD
	1

Jan 24, 2013, 05:44 AM	#13
margretmargret macrumors newbie Join Date: Jan 2013	I bought a MacBook Pro two years ago, can't access my receipt online, and I bought it online, and have lost the original.. any suggestions on what I should do ?
	0

Jan 24, 2013, 09:19 AM	#14
TrentS macrumors regular Join Date: Sep 2011 Location: Overland Park, Kansas	Presto! When you get a MacBook, or any other Apple device, you should then make a digital copy of your receipt, either by camera, or a copy of your original digital receipt, and then place it on the desktop of your computer. Then you always have it, and will know where to find it for later.
	1

Jan 24, 2013, 09:25 AM	#16
margretmargret macrumors newbie Join Date: Jan 2013	Well thank you for that.. to late right now.. as my computer also is broken it would be no help.. I just need someone to give me advice how is best to get my receipt from apple right now ??
	0

Jan 27, 2013, 02:22 AM	#18
elpmas macrumors 68000 Join Date: Sep 2009 Location: Where the fresh snow don't go.	I think they'll just check your serial #, you should be fine.
	0

Jan 27, 2013, 08:26 AM	#19
hallux macrumors 6502 Join Date: Apr 2012	As an Apple-certified technician, I can tell you they can pop your serial number into a web interface and pull up warranty info on your system (I could as well), receipt or no receipt. __________________ 2012 15" MBP, 2.3 GHz, 16 GB RAM, 500 GB HDD, Hi-Res glossy
	0

Jan 27, 2013, 08:44 AM	#20
Bobby.e macrumors 6502 Join Date: Mar 2012 Location: Kansas	I guess it comes down to they don't need your receipt for repairs. They can pull it up and print for you though if you want it for your records.
	0

Jan 27, 2013, 08:45 AM	#21
Virtual Steve macrumors newbie Join Date: Jan 2012	First web site I visit after purchasing any major Apple product (not counting things like accessories, that is) whether in store or online is right here: http://register.apple.com Then you can always check your serial number, warranty coverage details, and your complete repair history here: http://supportprofile.apple.com You can register your products at any time, and it's come in real handy in the past.
	0

Jan 27, 2013, 01:14 PM	#22
Squilly In Time-Out Join Date: Nov 2012 Location: PA	Yes, plain and simple. Pretty sure they can by name or phone number; possibly credit card #.
	0

Jan 27, 2013, 06:46 PM	#23
drambuie macrumors 6502a Join Date: Feb 2010	Whenever I buy something at the Apple retail store, I have a copy of the receipt emailed to me, which seems to be the default as I sometimes have to ask for a hard copy receipt. Those thermal printed store receipts tend to fade in a couple of years.
	0

Jan 30, 2013, 09:51 PM	#24
bookwormsy macrumors regular Join Date: Jul 2010	They check by serial number. Apple has a thing on their website to check the warranty.
	0

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