Apple TV Stuck on Step 1 of 2?

thomamon · Jan 28, 2013, 03:24 PM

I'm in the process of upgrading my Apple TV Software for over 1 hour now.

Quote:

It is suck on the Step 1 of 2: preparing Update...
Do not unplug your Apple TV while updating.

Any idea what to do? The status bar is about 80% done.

Irishman · Jan 28, 2013, 03:27 PM

Quote:

Originally Posted by thomamon

I'm in the process of upgrading my Apple TV Software for over 1 hour now.

Any idea what to do? The status bar is about 80% done.

Mine seems to be stuck, too. Could be server load. I'm gonna let it go and see how the next hour goes.

jeff92k7 · Jan 28, 2013, 03:28 PM

Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

How is yours connected?

Jeff

thomamon · Jan 28, 2013, 03:32 PM

Quote:

Originally Posted by jeff92k7

Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

How is yours connected?

Jeff

Mine is the latest version connected via wifi. Going to leave it running for now as well. Scared to unplug it.

Starfia · 06:32 PM

Exactly the same situation here -- mine's been holding for almost two hours at that point.

UPDATE: Completed. The total time would have been somewhere between two and four hours.

BigDukeSix · Jan 28, 2013, 03:55 PM

I have read on a couple of other threads that this is the best way to do it:
http://support.apple.com/kb/HT4367

thomamon · Jan 28, 2013, 03:59 PM

Just got back in the room and it was done, so just let it go.

jeff92k7 · Jan 28, 2013, 04:35 PM

Mine finally progressed to step 2 of 2...

MMOTotal · Jan 28, 2013, 04:41 PM

Was stuck at about 80% step 1 of 2, seems to be taking a while to update for most people so be patient.

Irishman · Jan 28, 2013, 04:41 PM

Quote:

Originally Posted by jeff92k7

Mine finally progressed to step 2 of 2...

How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.

thomamon · Jan 28, 2013, 04:48 PM

Quote:

Originally Posted by Irishman

How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.

Mine took just over 2 hours to finish.

jeff92k7 · Jan 28, 2013, 05:23 PM

Quote:

Originally Posted by Irishman

How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.

I think mine was getting close to 3 hours at step 1 before I noticed that it finally went to step 2. Thankfully, step 2 only took about 5-10 minutes.

Irishman · Jan 28, 2013, 05:29 PM

Quote:

Originally Posted by jeff92k7

I think mine was getting close to 3 hours at step 1 before I noticed that it finally went to step 2. Thankfully, step 2 only took about 5-10 minutes.

I'm about at 3 hrs now at Step 1.

P4G · Jan 28, 2013, 05:36 PM

My ATV 3 failed the first time on Ethernet, but worked when I switched across to Wifi - just like the last update...

HE15MAN · Jan 28, 2013, 05:37 PM

Whats this update add ?

Irishman · Jan 28, 2013, 06:05 PM

Quote:

Originally Posted by Irishman

I'm about at 3 hrs now at Step 1.

That was scary.

It's done, and I only noticed right after dinner when I came up to check and saw the normal home screen back.

I like how I can stream my music in a little more well-presented way now, without having to go through the "Computers" icon to access Home Sharing. In fact, it seems like that button is redundant. What does it do now?

I'll play around with the keyboard later to see if I can pair it in settings.

----------

Quote:

Originally Posted by Irishman

That was scary.

It's done, and I only noticed right after dinner when I came up to check and saw the normal home screen back.

I like how I can stream my music in a little more well-presented way now, without having to go through the "Computers" icon to access Home Sharing. In fact, it seems like that button is redundant. What does it do now?

I'll play around with the keyboard later to see if I can pair it in settings.

Does anyone know if the "Trailer Poster" option was there before the update for your screen saver? Because I dig that! That's going to be my default SS now.

dazed · Jan 28, 2013, 06:39 PM

Mine was stuck for about 5 mins. Thankfully it's just completed now.

Fissure · 07:56 PM

I'm at 2hrs and about 15min, still at approximately 85%

Read on Apple's Support Forums to do this and it worked for me:

Hold down the Menu and Down Arrow button on your remote until the Apple TV reboots. It's light will flash rapidly while it does so. It should come back up normally. Do the update again and it'll finish Step 1 much faster.

Costino1 · Jan 28, 2013, 08:16 PM

Step one is to change your sleep timer to NEVER.

Then you can update. Took me about 10 mins if that.

Before, I had to unplug it and plug it back in. Didn't do any damage though

Macman45 · Jan 28, 2013, 09:39 PM

It's weird...I have 2...Neither will update over ethernet, but pulling the cord usually works. The living room unit went fine, the bedroom one is CRAWLING at step 1, but it is moving.

Remember that it verifies the update so it could just be red-lining server issues.

Marniem · Jan 28, 2013, 10:39 PM

I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!

BigDukeSix · Jan 28, 2013, 11:43 PM

I ran update as soon as I got home. My ATV is wireless, and it smooth as silk. Only took 15 minutes or so.

ebnyc · Jan 29, 2013, 09:09 AM

My ATV3 update failed the first time on Wired Ethernet, but worked when I switched to WiFi.

groovyf · Jan 29, 2013, 10:30 AM

Quote:

Originally Posted by Marniem

I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!

Same for me. Thanks!

JPGR_Fan · Jan 29, 2013, 06:27 PM

The Apple Support Doc got me back in the game.

Quote:

Originally Posted by BigDukeSix

I have read on a couple of other threads that this is the best way to do it:
http://support.apple.com/kb/HT4367

Jan 28, 2013, 03:54 PM	#5
Starfia macrumors newbie Join Date: Apr 2011	Exactly the same situation here -- mine's been holding for almost two hours at that point. UPDATE: Completed. The total time would have been somewhere between two and four hours. Last edited by Starfia; Jan 28, 2013 at 06:32 PM.
	1

Jan 28, 2013, 03:55 PM	#6
BigDukeSix macrumors 6502a Join Date: Sep 2010 Location: 34.6700N 118.1590W	I have read on a couple of other threads that this is the best way to do it: http://support.apple.com/kb/HT4367 __________________ MacBook 2.26 Ghz IMac IPad 1,3, Mini 2 IPhone 4 Mac Mini 2.4 Ghz ATV3 PowerMac G5 PowerBook G3 5 Ipods 2 Airport Extremes
	0

Jan 28, 2013, 03:59 PM	#7
thomamon Thread Starter macrumors 6502a Join Date: Nov 2008	Just got back in the room and it was done, so just let it go. __________________ Read my Stupid Little Blog, now featuring how to Remove Newsstand on iPhone 5 or iOS 6 without jail breaking and Apple Maps... Good Seed, Bad Apple! http://www.stupidlittleblog.com.
	0

Jan 28, 2013, 04:41 PM	#9
MMOTotal macrumors regular Join Date: Aug 2012 Location: Azeroth	Was stuck at about 80% step 1 of 2, seems to be taking a while to update for most people so be patient. __________________ People always find something to complain about
	0

Jan 28, 2013, 05:36 PM	#14
P4G macrumors newbie Join Date: May 2011 Location: Melbourne Australia	My ATV 3 failed the first time on Ethernet, but worked when I switched across to Wifi - just like the last update... __________________ MBP (2009), MacMini (2011) Elgato NetStream, iPad1 wifi 3g, iPhone4 TV3 iPhone Fire and Wind Apps - http://www.p4g.biz
	0

Jan 28, 2013, 03:28 PM	#3
jeff92k7 macrumors newbie Join Date: Dec 2012	Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet. I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out. Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit. How is yours connected? Jeff
	0

Jan 28, 2013, 04:35 PM	#8
jeff92k7 macrumors newbie Join Date: Dec 2012	Mine finally progressed to step 2 of 2...
	0

Jan 28, 2013, 05:37 PM	#15
HE15MAN macrumors 6502a Join Date: Sep 2009 Location: Florida's Treasure Coast	Whats this update add ?
	0

Jan 28, 2013, 06:39 PM	#17
dazed macrumors 6502 Join Date: Jun 2007	Mine was stuck for about 5 mins. Thankfully it's just completed now.
	0

Jan 28, 2013, 07:37 PM	#18
Fissure macrumors regular Join Date: Jul 2010	I'm at 2hrs and about 15min, still at approximately 85% Read on Apple's Support Forums to do this and it worked for me: Hold down the Menu and Down Arrow button on your remote until the Apple TV reboots. It's light will flash rapidly while it does so. It should come back up normally. Do the update again and it'll finish Step 1 much faster. Last edited by Fissure; Jan 28, 2013 at 07:56 PM.
	0

Jan 28, 2013, 08:16 PM	#19
Costino1 macrumors newbie Join Date: Oct 2012	Step one is to change your sleep timer to NEVER. Then you can update. Took me about 10 mins if that. Before, I had to unplug it and plug it back in. Didn't do any damage though
	0

Jan 28, 2013, 09:39 PM	#20
Macman45 macrumors G4 Join Date: Jul 2011 Location: Somewhere Back In The Long Ago	It's weird...I have 2...Neither will update over ethernet, but pulling the cord usually works. The living room unit went fine, the bedroom one is CRAWLING at step 1, but it is moving. Remember that it verifies the update so it could just be red-lining server issues. __________________ Time And Tide Wait For No Man
	0

Jan 28, 2013, 10:39 PM	#21
Marniem macrumors newbie Join Date: Jan 2013	Thanks for the fix I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!
	0

Jan 28, 2013, 11:43 PM	#22
BigDukeSix macrumors 6502a Join Date: Sep 2010 Location: 34.6700N 118.1590W	I ran update as soon as I got home. My ATV is wireless, and it smooth as silk. Only took 15 minutes or so. __________________ MacBook 2.26 Ghz IMac IPad 1,3, Mini 2 IPhone 4 Mac Mini 2.4 Ghz ATV3 PowerMac G5 PowerBook G3 5 Ipods 2 Airport Extremes
	0

Jan 29, 2013, 09:09 AM	#23
ebnyc macrumors newbie Join Date: Sep 2012	My ATV3 update failed the first time on Wired Ethernet, but worked when I switched to WiFi.
	0

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