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Old Jan 28, 2013, 03:24 PM   #1
thomamon
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Apple TV Stuck on Step 1 of 2?

I'm in the process of upgrading my Apple TV Software for over 1 hour now.

Quote:
It is suck on the Step 1 of 2: preparing Update...
Do not unplug your Apple TV while updating.
Any idea what to do? The status bar is about 80% done.
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Old Jan 28, 2013, 03:27 PM   #2
Irishman
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Quote:
Originally Posted by thomamon View Post
I'm in the process of upgrading my Apple TV Software for over 1 hour now.


Any idea what to do? The status bar is about 80% done.
Mine seems to be stuck, too. Could be server load. I'm gonna let it go and see how the next hour goes.
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Old Jan 28, 2013, 03:28 PM   #3
jeff92k7
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Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

How is yours connected?

Jeff
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Old Jan 28, 2013, 03:32 PM   #4
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Quote:
Originally Posted by jeff92k7 View Post
Oddly enough, one of mine is doing the same thing. I haven't tried the upgrade on the other one yet.

I don't have any ideas yet but have been trying to find others with similar issues to see if I can figure it out.

Mine is an Apple TV 3rd Gen connected via 5GHz wireless N. After the issues with the last update over wired, I started this one on a WiFi connection...yet here we sit.

How is yours connected?

Jeff
Mine is the latest version connected via wifi. Going to leave it running for now as well. Scared to unplug it.
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Old Jan 28, 2013, 03:54 PM   #5
Starfia
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Exactly the same situation here -- mine's been holding for almost two hours at that point.

UPDATE: Completed. The total time would have been somewhere between two and four hours.

Last edited by Starfia; Jan 28, 2013 at 06:32 PM.
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Old Jan 28, 2013, 03:55 PM   #6
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I have read on a couple of other threads that this is the best way to do it:
http://support.apple.com/kb/HT4367
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Old Jan 28, 2013, 03:59 PM   #7
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Just got back in the room and it was done, so just let it go.
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Old Jan 28, 2013, 04:35 PM   #8
jeff92k7
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Mine finally progressed to step 2 of 2...
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Old Jan 28, 2013, 04:41 PM   #9
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Was stuck at about 80% step 1 of 2, seems to be taking a while to update for most people so be patient.
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Old Jan 28, 2013, 04:41 PM   #10
Irishman
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Quote:
Originally Posted by jeff92k7 View Post
Mine finally progressed to step 2 of 2...
How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.
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Old Jan 28, 2013, 04:48 PM   #11
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Quote:
Originally Posted by Irishman View Post
How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.
Mine took just over 2 hours to finish.
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Old Jan 28, 2013, 05:23 PM   #12
jeff92k7
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Quote:
Originally Posted by Irishman View Post
How long did it take to get there? Mine's been parked at step 1 of 2 for over 2 hrs.
I think mine was getting close to 3 hours at step 1 before I noticed that it finally went to step 2. Thankfully, step 2 only took about 5-10 minutes.
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Old Jan 28, 2013, 05:29 PM   #13
Irishman
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Quote:
Originally Posted by jeff92k7 View Post
I think mine was getting close to 3 hours at step 1 before I noticed that it finally went to step 2. Thankfully, step 2 only took about 5-10 minutes.
I'm about at 3 hrs now at Step 1.
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Old Jan 28, 2013, 05:36 PM   #14
P4G
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My ATV 3 failed the first time on Ethernet, but worked when I switched across to Wifi - just like the last update...
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Old Jan 28, 2013, 05:37 PM   #15
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Whats this update add ?
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Old Jan 28, 2013, 06:05 PM   #16
Irishman
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Quote:
Originally Posted by Irishman View Post
I'm about at 3 hrs now at Step 1.
That was scary.

It's done, and I only noticed right after dinner when I came up to check and saw the normal home screen back.

I like how I can stream my music in a little more well-presented way now, without having to go through the "Computers" icon to access Home Sharing. In fact, it seems like that button is redundant. What does it do now?

I'll play around with the keyboard later to see if I can pair it in settings.

----------

Quote:
Originally Posted by Irishman View Post
That was scary.

It's done, and I only noticed right after dinner when I came up to check and saw the normal home screen back.

I like how I can stream my music in a little more well-presented way now, without having to go through the "Computers" icon to access Home Sharing. In fact, it seems like that button is redundant. What does it do now?

I'll play around with the keyboard later to see if I can pair it in settings.
Does anyone know if the "Trailer Poster" option was there before the update for your screen saver? Because I dig that! That's going to be my default SS now.
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Old Jan 28, 2013, 06:39 PM   #17
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Mine was stuck for about 5 mins. Thankfully it's just completed now.
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Old Jan 28, 2013, 07:37 PM   #18
Fissure
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I'm at 2hrs and about 15min, still at approximately 85%

Read on Apple's Support Forums to do this and it worked for me:

Hold down the Menu and Down Arrow button on your remote until the Apple TV reboots. It's light will flash rapidly while it does so. It should come back up normally. Do the update again and it'll finish Step 1 much faster.

Last edited by Fissure; Jan 28, 2013 at 07:56 PM.
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Old Jan 28, 2013, 08:16 PM   #19
Costino1
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Step one is to change your sleep timer to NEVER.

Then you can update. Took me about 10 mins if that.

Before, I had to unplug it and plug it back in. Didn't do any damage though
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Old Jan 28, 2013, 09:39 PM   #20
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It's weird...I have 2...Neither will update over ethernet, but pulling the cord usually works. The living room unit went fine, the bedroom one is CRAWLING at step 1, but it is moving.

Remember that it verifies the update so it could just be red-lining server issues.
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Old Jan 28, 2013, 10:39 PM   #21
Marniem
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Thanks for the fix

I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!
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Old Jan 28, 2013, 11:43 PM   #22
BigDukeSix
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I ran update as soon as I got home. My ATV is wireless, and it smooth as silk. Only took 15 minutes or so.
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Old Jan 29, 2013, 09:09 AM   #23
ebnyc
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My ATV3 update failed the first time on Wired Ethernet, but worked when I switched to WiFi.
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Old Jan 29, 2013, 10:30 AM   #24
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Quote:
Originally Posted by Marniem View Post
I had a frozen update with my ATV 3 as described here, and Fissure's reboot tip combined with Costino1's tip on setting sleep to "never" fixed things here right away. Many thanks!
Same for me. Thanks!
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Old Jan 29, 2013, 06:27 PM   #25
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Thanks

The Apple Support Doc got me back in the game.

Quote:
Originally Posted by BigDukeSix View Post
I have read on a couple of other threads that this is the best way to do it:
http://support.apple.com/kb/HT4367
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