White Screen?

jekyl · Feb 3, 2013, 03:02 PM

I know this has probably been covered before, but my searches found nothing helpful.

My 32gig gen 4 fell ~14" from the seat of our couch onto carpet and the screen went white. I've tried holding home/power for varying periods of time ranging from 5-30 seconds, it always comes back as white. Same when trying vol+/home/power. Connecting to my mac and attempting restore also leaves the screen white. During all of this I've never seen anything on the screen, only off, dimmed and white. I'm assuming it's toast, but is there any other actions beyond Viking burial at sea and out of warrantee action through Apple?

TacticalDesire · Feb 3, 2013, 03:45 PM

Have you tried turning it off and back on? I had that happen to my old second gen a couple years ago although I didn't drop it. I held the power button for about 10 seconds so I was sure the "slide to power off" thing was up and I slid my finger where it would be. It turned off and I turned it back on and all was well.

jekyl · Feb 3, 2013, 04:10 PM

Just now did. The swipe did shut it down but turning it back on just brought back the white screen. Sigh.

j.dstasio · Feb 3, 2013, 04:22 PM

If a reboot didn't fix it, you either knocked the LCD connector loose or damaged the LCD. A little heat from a heat gun & the front display will pry off pretty easily & you can check.

jekyl · Feb 3, 2013, 04:48 PM

From looking on the Apple website it looks like they'll take care of it for $99 if I understand it right. I've had it long enough that the battery is pretty iffy anyway. They won't do a $99 swap at an Apple store Genius Bar would they? There's one an hour or so away from me.

waychau · Feb 3, 2013, 09:48 PM

Quote:

Originally Posted by j.dstasio

If a reboot didn't fix it, you either knocked the LCD connector loose or damaged the LCD. A little heat from a heat gun & the front display will pry off pretty easily & you can check.

Right. If the LCD is broken, you may have to replace it. And the new LCD screen is cheap. You can see the price from here. http://www.etradesupply.com/oem-appl...-assembly.html Hope this can help you.

g4manimac · Feb 4, 2013, 10:23 PM

A 14 inch fall not that its anything major could do many things but in all reality the lcd connection is most likely loose,Ive put a lot of them together and the screen be white then I press firm on the connector and it starts working,also had them turn white and stay white but id surely check the connection before spending $$$$ on it, whichever suits you best.

jekyl · Feb 11, 2013, 01:13 PM

Quote:

Originally Posted by g4manimac

A 14 inch fall not that its anything major could do many things but in all reality the lcd connection is most likely loose,Ive put a lot of them together and the screen be white then I press firm on the connector and it starts working,also had them turn white and stay white but id surely check the connection before spending $$$$ on it, whichever suits you best.

If opening the bugger meant a few screws I'd go for it. But in this case I've made a genius appt. for Thursday and will shoot for an exchange.

Looking really closely I see three or four really faint vertical lines near the right side of the screen when it's lit, so I guess it could be either the screen or screen cable. But as I said before the battery is nearly shot anyway.

Feb 3, 2013, 03:02 PM	#1
jekyl macrumors regular Join Date: Mar 2011 Location: Mid-Michigan	White Screen? I know this has probably been covered before, but my searches found nothing helpful. My 32gig gen 4 fell ~14" from the seat of our couch onto carpet and the screen went white. I've tried holding home/power for varying periods of time ranging from 5-30 seconds, it always comes back as white. Same when trying vol+/home/power. Connecting to my mac and attempting restore also leaves the screen white. During all of this I've never seen anything on the screen, only off, dimmed and white. I'm assuming it's toast, but is there any other actions beyond Viking burial at sea and out of warrantee action through Apple?
	0

Feb 3, 2013, 03:45 PM	#2
TacticalDesire macrumors 65816 Join Date: Mar 2012	Have you tried turning it off and back on? I had that happen to my old second gen a couple years ago although I didn't drop it. I held the power button for about 10 seconds so I was sure the "slide to power off" thing was up and I slid my finger where it would be. It turned off and I turned it back on and all was well. __________________ LG Nexus 4 8gb (Android 4.2.2) Black iPod Touch 5th Generation 32gb (iOS 6.1.2) Black iPad Mini 1st Generation 16gb (iOS 6.1.2) http://www.nrastandandfight.com/
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Feb 3, 2013, 04:22 PM	#4
j.dstasio macrumors 6502 Join Date: Jun 2009 Location: South Jersey	If a reboot didn't fix it, you either knocked the LCD connector loose or damaged the LCD. A little heat from a heat gun & the front display will pry off pretty easily & you can check. __________________  A good mix of both black and white gadgets.
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Feb 3, 2013, 04:10 PM	#3
jekyl Thread Starter macrumors regular Join Date: Mar 2011 Location: Mid-Michigan	Just now did. The swipe did shut it down but turning it back on just brought back the white screen. Sigh.
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Feb 3, 2013, 04:48 PM	#5
jekyl Thread Starter macrumors regular Join Date: Mar 2011 Location: Mid-Michigan	From looking on the Apple website it looks like they'll take care of it for $99 if I understand it right. I've had it long enough that the battery is pretty iffy anyway. They won't do a $99 swap at an Apple store Genius Bar would they? There's one an hour or so away from me.
	0

Feb 4, 2013, 10:23 PM	#7
g4manimac macrumors member Join Date: Jan 2013 Location: Arkansas	A 14 inch fall not that its anything major could do many things but in all reality the lcd connection is most likely loose,Ive put a lot of them together and the screen be white then I press firm on the connector and it starts working,also had them turn white and stay white but id surely check the connection before spending $$$$ on it, whichever suits you best.
	0