Something under my camera lens

Droidrage729 · Feb 2, 2013, 03:05 PM

Is it common for dust to get under the camera lens over time? It won't wipe off heck it could be a scratch its hard to tell from I can tell its not affecting my photos but I'm not a photographer so I could be taking cruddy pics I wouldn't know it. What recourse do I have if it is scratched I have insurance through Verizon .

dictoresno · Feb 2, 2013, 07:29 PM

been discussed a million times. some phones came from the factory this way too. bring it to an apple store and they can replace or clean it out for you. thats what i did when i noticed a small piece of dust under my lens.

nabwong · Feb 3, 2013, 02:13 AM

Just came back from the store to do a swap because of a spot inside the lens. No charge.

moldy lunchbox · Feb 3, 2013, 02:20 AM

How long did you have the phone before you noticed it? And glad you got a swap.

MarcBook · Feb 3, 2013, 05:07 AM

I've had three iPhone 5s with dust spots on the camera sensors. Each was a little different and each took a different amount of time to develop the problem. Shortest was 2 weeks, longest was 2 months.

I live in Jersey, so it's a real pain in the backside for me. I'm going to get mine swapped at a store when I next go to the UK (I like to inspect the replacement for stuck pixels etc.).

I just hope that my next replacement is a later-made unit with better build quality.

Six8 · Feb 3, 2013, 08:14 AM

Ill be damned. Just looked and mine has it too.

sulpfiction · Feb 3, 2013, 08:28 AM

Quote:

Originally Posted by MarcBook

I've had three iPhone 5s with dust spots on the camera sensors. Each was a little different and each took a different amount of time to develop the problem. Shortest was 2 weeks, longest was 2 months.

I live in Jersey, so it's a real pain in the backside for me. I'm going to get mine swapped at a store when I next go to the UK (I like to inspect the replacement for stuck pixels etc.).

I just hope that my next replacement is a later-made unit with better build quality.

Why is living in jersey a pain? Because u don't have a store near you? If so, it's not jersey that's a pain, it's the area u live in.

MarcBook · Feb 3, 2013, 08:38 AM

Quote:

Originally Posted by sulpfiction

Why is living in jersey a pain? Because u don't have a store near you? If so, it's not jersey that's a pain, it's the area u live in.

I'm referring to the real Jersey, the island near France, not New Jersey.

I actually work at the Apple Premium Reseller here and we can't sell or handle iPhones at all (due to there being no partner phone network here). Because Apple doesn't directly operate here, I'll have to take my iPhone to an Apple store in the UK to get it replaced.

dictoresno · Feb 3, 2013, 09:25 AM

Quote:

Originally Posted by MarcBook

I'm referring to the real Jersey, the island near France, not New Jersey.

I actually work at the Apple Premium Reseller here and we can't sell or handle iPhones at all (due to there being no partner phone network here). Because Apple doesn't directly operate here, I'll have to take my iPhone to an Apple store in the UK to get it replaced.

As I am someone from New Jersey, I at least understood it as the island and not the state. Lol.

mateo124 · Feb 3, 2013, 12:06 PM

Mines had a spot on the camera for about a month now. I'm really not in a hurry to get it fixed, so I'll probably just wait a few more months. I was under the impression that they can just clean the lens instead of having to replace the whole phone..? Can they not just clean it, or could you tell them to replace the phone? Anyone have experience with this, outside of the initial 30 days?

nabwong · Feb 3, 2013, 09:58 PM

Quote:

Originally Posted by moldy lunchbox

How long did you have the phone before you noticed it? And glad you got a swap.

Got mine at launch. I have AppleCare+ but the genius said this issue is covered under standard warranty. So no charge.

At first, he said they'll try to clean or repair it. Then after a few minutes, he just said he'll give me a new phone. This in Philadelphia.

dictoresno · Feb 3, 2013, 10:01 PM

Quote:

Originally Posted by nabwong

Got mine at launch. I have AppleCare+ but the genius said this issue is covered under standard warranty. So no charge.

apple took my phone in the back and within 5 mins came back out with the speck of dust removed. all covered under warranty as well.

nabwong · Feb 5, 2013, 08:46 AM

Quote:

Originally Posted by dictoresno

apple took my phone in the back and within 5 mins came back out with the speck of dust removed. all covered under warranty as well.

nice!

richard371 · Feb 5, 2013, 04:51 PM

I'm finding its creeping in though the microphone hole on the back on the IP5. I wish it was easy to remove the back on the IP5

Feb 2, 2013, 03:05 PM	#1
Droidrage729 macrumors regular Join Date: Sep 2012	Something under my camera lens Is it common for dust to get under the camera lens over time? It won't wipe off heck it could be a scratch its hard to tell from I can tell its not affecting my photos but I'm not a photographer so I could be taking cruddy pics I wouldn't know it. What recourse do I have if it is scratched I have insurance through Verizon .
	0

Feb 2, 2013, 07:29 PM	#2
dictoresno macrumors 6502a Join Date: Apr 2012 Location: NJ	been discussed a million times. some phones came from the factory this way too. bring it to an apple store and they can replace or clean it out for you. thats what i did when i noticed a small piece of dust under my lens. __________________ Verizon iPhone 5 32GB Black iPad Mini 16GB Black iPod Touch 4th Generation 64GB
	0

Feb 3, 2013, 02:20 AM	#4
moldy lunchbox macrumors 6502 Join Date: Sep 2010 Location: Raleigh, NC	How long did you have the phone before you noticed it? And glad you got a swap. __________________ iPhone 5 black 32GB; Galaxy S3 16gb; iPhone 4 white 16gb
	0

Feb 3, 2013, 05:07 AM	#5
MarcBook macrumors 6502a Join Date: Jul 2008 Location: Jersey, Channel Islands	I've had three iPhone 5s with dust spots on the camera sensors. Each was a little different and each took a different amount of time to develop the problem. Shortest was 2 weeks, longest was 2 months. I live in Jersey, so it's a real pain in the backside for me. I'm going to get mine swapped at a store when I next go to the UK (I like to inspect the replacement for stuck pixels etc.). I just hope that my next replacement is a later-made unit with better build quality. __________________ Early-2011 15.4" MacBook Pro - 2.2GHz Core i7 quad-core, AMD 6750M 1GB, 8GB RAM, 750GB HDD, 1680x1050 glossy iPhone 5 64GB (Black & Slate)
	0

Feb 5, 2013, 04:51 PM	#14
richard371 macrumors 6502a Join Date: Feb 2008	What model? I'm finding its creeping in though the microphone hole on the back on the IP5. I wish it was easy to remove the back on the IP5
	0

Feb 3, 2013, 02:13 AM	#3
nabwong macrumors member Join Date: Apr 2008	Just came back from the store to do a swap because of a spot inside the lens. No charge.
	0

Feb 3, 2013, 08:14 AM	#6
Six8 macrumors 6502a Join Date: Feb 2012 Location: SFL	Ill be damned. Just looked and mine has it too.
	0

Feb 3, 2013, 12:06 PM	#10
mateo124 macrumors regular Join Date: Oct 2011	Mines had a spot on the camera for about a month now. I'm really not in a hurry to get it fixed, so I'll probably just wait a few more months. I was under the impression that they can just clean the lens instead of having to replace the whole phone..? Can they not just clean it, or could you tell them to replace the phone? Anyone have experience with this, outside of the initial 30 days?
	0

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