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Old Feb 22, 2013, 03:44 PM   #1
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FixYa Study Finds Apple Smartphones to be the Most Reliable




FixYa, a site that provides consumer generated troubleshooting tips, today released a "Smartphone Reliability Report" that compares user complaints on smartphones from Apple (iPhone), Samsung (Galaxy), Nokia (Lumia), and Motorola (Droid).

Based on the reported problems, which come from a database of 30 million users, FixYa assigned a dependability score to each manufacturer. According to FixYa's rankings, Apple products were the most reliable, with the fewest reported problems.
Apple received a dependability score of 3.47, a good deal higher than the 1.21 that Samsung received. Nokia and Motorola received scores of 0.68 and 0.13, respectively. To get these scores, the site used 722,558 troubleshooting questions from smartphone owners, normalized the data for relative marketshare, and analyzed the data to determine reliability.
Quote:
Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.
Of the complaints that were made about Apple's iPhones, battery life was the number one problem, making up 35 percent of user issues. A lack of new features was the second biggest complaint, while no customizability and WiFi problems were also brought up.

In the past, battery life has been a significant issue for iPhone owners. Most notably, iOS 5 had bugs that affected battery performance, which Apple later fixed. The iPhone 5 has also had battery issues, particularly when using the phone in areas with a weak signal.

As for Apple's competitors, FixYa users had complaints about Samsung's microphone and speaker issues, Motorola's touchscreen, and Nokia's load response times.

Article Link: FixYa Study Finds Apple Smartphones to be the Most Reliable
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Old Feb 22, 2013, 03:46 PM   #2
tevion5
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Well isn't that lovely
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Old Feb 22, 2013, 03:49 PM   #3
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Oh crap Motorola get it together
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Old Feb 22, 2013, 03:50 PM   #4
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Now if only Samsung could copy Apple's reliability ...
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Old Feb 22, 2013, 03:51 PM   #5
Hurst
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Yup

Yup.....it just works!!!
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Old Feb 22, 2013, 03:52 PM   #6
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Quote:
Originally Posted by camnchar View Post
Now if only Samsung could copy Apple's reliability ...
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Old Feb 22, 2013, 03:53 PM   #7
a.phoenicis
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In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability?

Or did I miss something?
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Old Feb 22, 2013, 03:55 PM   #8
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And hopefully with no more Forstall we'll see an improvement soon in complaints #2 and #3.
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Old Feb 22, 2013, 03:55 PM   #9
OrangeSVTguy
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The only real issues I've ever had is battery life. I've never had to take an iPhone in for repairs.
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Old Feb 22, 2013, 03:57 PM   #10
holmstockd
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WIFI... wherefore art thou?

wifi wifi

wherefore art thou WIFI?
iphone Denies thy router and refuses its name;
AND if thou wilt not work again, be but sworn by me
And i will throw it against a train...

ok thats a poor Shakespeare - but seriously each update on my 5 does not fix the crappy wifi connections - I even had to downgrade one access point to WEP just so i can get a better signal 2 rooms away on the same floor.
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Old Feb 22, 2013, 03:57 PM   #11
OrangeSVTguy
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Quote:
Originally Posted by a.phoenicis View Post
In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability?

Or did I miss something?
Guess 30 million people don't know how to jailbreak lol.
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Old Feb 22, 2013, 03:57 PM   #12
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I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.
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Old Feb 22, 2013, 03:58 PM   #13
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I doubt I'm the only one thinking this but that's 3.47 out of 10?
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Old Feb 22, 2013, 03:58 PM   #14
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Can't connect wifi? With an apple device? Broadcom hardware is hands down the most reliable stuff I've ever used. My mac and iPhone outperform all my other devices for ease of connection and even range. All these monsters with big visible antennas and my MacBook Pro gets a better range than almost all of them.

If you need need connecting wifi, I think you need help with a lot of things.
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Old Feb 22, 2013, 04:01 PM   #15
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Quote:
Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.
Probably because Apple follows the KISS method instead of appeasing the innovate crowd.

Keep it simple, make it work.
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Old Feb 22, 2013, 04:01 PM   #16
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Originally Posted by 1080p View Post
I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.
Yeah ,thats not a phone.
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Old Feb 22, 2013, 04:03 PM   #17
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Quote:
Originally Posted by 1080p View Post
I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.
Is that rocking from side to side from the massive size of that huge phone?

----------

Quote:
Originally Posted by Skika View Post
Yeah ,thats not a phone.
That's no phone. . .

I've got a bad feeling about this.
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Old Feb 22, 2013, 04:04 PM   #18
Silvereel
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Quote:
Originally Posted by Squilly View Post
I doubt I'm the only one thinking this but that's 3.47 out of 10?
No, it's just an aggregate stat based on market share and other factors.
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Old Feb 22, 2013, 04:07 PM   #19
iMikeT
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Yet iPhone 5 demand remains "low" blah blah blah....
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Old Feb 22, 2013, 04:11 PM   #20
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True. Most people will agree with it.
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Old Feb 22, 2013, 04:17 PM   #21
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Ya hearing this APPLE ?? add 3mm and a few grams to the thickness and weight of the next phone and double the damn battery life.

break that anorexic cycle

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Quote:
Originally Posted by Hurst View Post
Yup.....it just works!!!
Until the battery runs flat around midday, then it just sits there
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Old Feb 22, 2013, 04:19 PM   #22
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You'll never see this story on Yahoo. Right now all the Apple news stories are just "hit pieces" to drive down stock price until the big boys "put targets" are realized. Never mind the facts....Apple is bad, doomed, SJ was the whole company, etc.
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Old Feb 22, 2013, 04:22 PM   #23
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The higher dependability score for Apple should not be surprising to anyone who has ever handled a samsung phone.
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Old Feb 22, 2013, 04:23 PM   #24
tech4all
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Quote:
Originally Posted by Skika View Post
Yeah ,thats not a phone.
Actually...it is. Big. But it is.

Quote:
Originally Posted by camnchar View Post
Now if only Samsung could copy Apple's reliability ...
And Apple copying Samsungs innovation then we have a winner!
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Old Feb 22, 2013, 04:29 PM   #25
apolloa
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Let's see, an alarm that stopped working because of an iOS bug and then a do not disturb mode feature that stopped working because of an iOS bug and Apple simply said don't worry, it'll work again after a week!
And then we have bluetooth reliability problems and other iOS bugs like the security hack flaw.
Actually to be fair, the hardware is normally ok so long as the glass doesn't break, but Apple has managed to successfully implore bugs and flaws in a lot of it's iOS releases since it was first launched.

Yeah, it's reliable. but this report seems to be guess work or results generated form a very small sample base.
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