FixYa Study Finds Apple Smartphones to be the Most Reliable

MacRumors · Feb 22, 2013, 02:44 PM

FixYa, a site that provides consumer generated troubleshooting tips, today released a "Smartphone Reliability Report" that compares user complaints on smartphones from Apple (iPhone), Samsung (Galaxy), Nokia (Lumia), and Motorola (Droid).

Based on the reported problems, which come from a database of 30 million users, FixYa assigned a dependability score to each manufacturer. According to FixYa's rankings, Apple products were the most reliable, with the fewest reported problems.

Apple received a dependability score of 3.47, a good deal higher than the 1.21 that Samsung received. Nokia and Motorola received scores of 0.68 and 0.13, respectively. To get these scores, the site used 722,558 troubleshooting questions from smartphone owners, normalized the data for relative marketshare, and analyzed the data to determine reliability.

Quote:

Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.

Of the complaints that were made about Apple's iPhones, battery life was the number one problem, making up 35 percent of user issues. A lack of new features was the second biggest complaint, while no customizability and WiFi problems were also brought up.

In the past, battery life has been a significant issue for iPhone owners. Most notably, iOS 5 had bugs that affected battery performance, which Apple later fixed. The iPhone 5 has also had battery issues, particularly when using the phone in areas with a weak signal.

As for Apple's competitors, FixYa users had complaints about Samsung's microphone and speaker issues, Motorola's touchscreen, and Nokia's load response times.

Article Link: FixYa Study Finds Apple Smartphones to be the Most Reliable

tevion5 · Feb 22, 2013, 02:46 PM

Well isn't that lovely

Feed Me · Feb 22, 2013, 02:49 PM

Oh crap Motorola get it together

camnchar · Feb 22, 2013, 02:50 PM

Now if only Samsung could copy Apple's reliability ...

Hurst · Feb 22, 2013, 02:51 PM

Yup.....it just works!!!

komodrone · Feb 22, 2013, 02:52 PM

Quote:

Originally Posted by camnchar

Now if only Samsung could copy Apple's reliability ...

a.phoenicis · Feb 22, 2013, 02:53 PM

In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability?

Or did I miss something?

HarryKeogh · Feb 22, 2013, 02:55 PM

And hopefully with no more Forstall we'll see an improvement soon in complaints #2 and #3.

OrangeSVTguy · Feb 22, 2013, 02:55 PM

The only real issues I've ever had is battery life. I've never had to take an iPhone in for repairs.

holmstockd · Feb 22, 2013, 02:57 PM

wifi wifi

wherefore art thou WIFI?
iphone Denies thy router and refuses its name;
AND if thou wilt not work again, be but sworn by me
And i will throw it against a train...

ok thats a poor Shakespeare - but seriously each update on my 5 does not fix the crappy wifi connections - I even had to downgrade one access point to WEP just so i can get a better signal 2 rooms away on the same floor.

OrangeSVTguy · Feb 22, 2013, 02:57 PM

Quote:

Originally Posted by a.phoenicis

In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability?

Or did I miss something?

Guess 30 million people don't know how to jailbreak lol.

1080p · Feb 22, 2013, 02:57 PM

I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.

Squilly · Feb 22, 2013, 02:58 PM

I doubt I'm the only one thinking this but that's 3.47 out of 10?

tevion5 · Feb 22, 2013, 02:58 PM

Can't connect wifi? With an apple device? Broadcom hardware is hands down the most reliable stuff I've ever used. My mac and iPhone outperform all my other devices for ease of connection and even range. All these monsters with big visible antennas and my MacBook Pro gets a better range than almost all of them.

If you need need connecting wifi, I think you need help with a lot of things.

phillipduran · Feb 22, 2013, 03:01 PM

Quote:

Fixya users lauded the reliability of the iPhone, stating that it is almost always working as intended in regards to core features and never hits a constant roadblock with one feature.

Probably because Apple follows the KISS method instead of appeasing the innovate crowd.

Keep it simple, make it work.

Skika · Feb 22, 2013, 03:01 PM

Quote:

Originally Posted by 1080p

I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.

Yeah ,thats not a phone.

phillipduran · Feb 22, 2013, 03:03 PM

Quote:

Originally Posted by 1080p

I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II.

Is that rocking from side to side from the massive size of that huge phone?

----------

Quote:

Originally Posted by Skika

Yeah ,thats not a phone.

That's no phone. . .

I've got a bad feeling about this.

Silvereel · Feb 22, 2013, 03:04 PM

Quote:

Originally Posted by Squilly

I doubt I'm the only one thinking this but that's 3.47 out of 10?

No, it's just an aggregate stat based on market share and other factors.

iMikeT · Feb 22, 2013, 03:07 PM

Yet iPhone 5 demand remains "low" blah blah blah....

sza · Feb 22, 2013, 03:11 PM

True. Most people will agree with it.

Nightarchaon · Feb 22, 2013, 03:17 PM

Ya hearing this APPLE ?? add 3mm and a few grams to the thickness and weight of the next phone and double the damn battery life.

break that anorexic cycle

----------

Quote:

Originally Posted by Hurst

Yup.....it just works!!!

Until the battery runs flat around midday, then it just sits there

SeattleMoose · Feb 22, 2013, 03:19 PM

You'll never see this story on Yahoo. Right now all the Apple news stories are just "hit pieces" to drive down stock price until the big boys "put targets" are realized. Never mind the facts....Apple is bad, doomed, SJ was the whole company, etc.

Newton70 · Feb 22, 2013, 03:22 PM

The higher dependability score for Apple should not be surprising to anyone who has ever handled a samsung phone.

tech4all · Feb 22, 2013, 03:23 PM

Quote:

Originally Posted by Skika

Yeah ,thats not a phone.

Actually...it is. Big. But it is.

Quote:

Originally Posted by camnchar

Now if only Samsung could copy Apple's reliability ...

And Apple copying Samsungs innovation then we have a winner!

apolloa · Feb 22, 2013, 03:29 PM

Let's see, an alarm that stopped working because of an iOS bug and then a do not disturb mode feature that stopped working because of an iOS bug and Apple simply said don't worry, it'll work again after a week!
And then we have bluetooth reliability problems and other iOS bugs like the security hack flaw.
Actually to be fair, the hardware is normally ok so long as the glass doesn't break, but Apple has managed to successfully implore bugs and flaws in a lot of it's iOS releases since it was first launched.

Yeah, it's reliable.

but this report seems to be guess work or results generated form a very small sample base.

Feb 22, 2013, 02:50 PM	#4
camnchar macrumors 6502 Join Date: Jan 2006 Location: SLC, Utah	Now if only Samsung could copy Apple's reliability ... __________________ Apple //c, 1 MHz, 128k RAM, 5.25" floppy drive, 1-button mouse
	19

Feb 22, 2013, 02:51 PM	#5
Hurst macrumors newbie Join Date: Jan 2013	Yup Yup.....it just works!!!
	7

Feb 22, 2013, 02:53 PM	#7
a.phoenicis macrumors newbie Join Date: Dec 2006 Location: Raleigh, NC	In what universe do "Lack of new features" and "No customizability" belong in a measure of Reliability? Or did I miss something?
	31

Feb 22, 2013, 02:55 PM	#9
OrangeSVTguy macrumors 68040 Join Date: Sep 2007 Location: Northeastern Ohio	The only real issues I've ever had is battery life. I've never had to take an iPhone in for repairs. __________________ *010011110111001001100001011011100110011101100101010100110101011001010100011001110111010101111001*
	2

Feb 22, 2013, 02:57 PM	#10
holmstockd macrumors newbie Join Date: Mar 2010	WIFI... wherefore art thou? wifi wifi wherefore art thou WIFI? iphone Denies thy router and refuses its name; AND if thou wilt not work again, be but sworn by me And i will throw it against a train... ok thats a poor Shakespeare - but seriously each update on my 5 does not fix the crappy wifi connections - I even had to downgrade one access point to WEP just so i can get a better signal 2 rooms away on the same floor.
	2

Feb 22, 2013, 02:46 PM	#2
tevion5 macrumors regular Join Date: Jul 2011 Location: Ireland	Well isn't that lovely
	2

Feb 22, 2013, 02:49 PM	#3
Feed Me macrumors 6502a Join Date: Jan 2012 Location: Location Location	Oh crap Motorola get it together __________________ I make jokes and I make posts. Be aware, if we appear to be in agreement, I'm probably being sarcastic drunk.
	3

Feb 22, 2013, 02:55 PM	#8
HarryKeogh macrumors 6502 Join Date: Jun 2008	And hopefully with no more Forstall we'll see an improvement soon in complaints #2 and #3.
	5

Feb 22, 2013, 02:57 PM	#12
1080p macrumors 65816 Join Date: Mar 2010 Location: Planet Earth	I never had any battery or WiFi problems until I got an iPhone 5. Sold it and now rocking the Note II. __________________ 21.5" iMac (2011) \| Hackintosh HTPC with Intel C2Q 8400, Nvidia 7900GS \| Synology NAS \| iPhone 5 White 32GB (AT&T)
	5

Feb 22, 2013, 02:58 PM	#13
Squilly In Time-Out Join Date: Nov 2012 Location: PA	I doubt I'm the only one thinking this but that's 3.47 out of 10?
	0

Feb 22, 2013, 03:07 PM	#19
iMikeT macrumors 68000 Join Date: Jul 2006 Location: California	Yet iPhone 5 demand remains "low" blah blah blah....
	0

Feb 22, 2013, 03:11 PM	#20
sza macrumors regular Join Date: Dec 2010	True. Most people will agree with it.
	3

Feb 22, 2013, 03:19 PM	#22
SeattleMoose macrumors 6502a Join Date: Jul 2009 Location: Der Wald	You'll never see this story on Yahoo. Right now all the Apple news stories are just "hit pieces" to drive down stock price until the big boys "put targets" are realized. Never mind the facts....Apple is bad, doomed, SJ was the whole company, etc.
	2

Feb 22, 2013, 03:22 PM	#23
Newton70 macrumors member Join Date: Sep 2011	The higher dependability score for Apple should not be surprising to anyone who has ever handled a samsung phone.
	3

Feb 22, 2013, 03:29 PM	#25
apolloa macrumors 68030 Join Date: Oct 2008	Let's see, an alarm that stopped working because of an iOS bug and then a do not disturb mode feature that stopped working because of an iOS bug and Apple simply said don't worry, it'll work again after a week! And then we have bluetooth reliability problems and other iOS bugs like the security hack flaw. Actually to be fair, the hardware is normally ok so long as the glass doesn't break, but Apple has managed to successfully implore bugs and flaws in a lot of it's iOS releases since it was first launched. Yeah, it's reliable. but this report seems to be guess work or results generated form a very small sample base.
	0

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