I would like to share you my recent iPhone 6 Problem:
Recently I found a little trace on the edge of my iPhone 6. Very small, at the bottom edge of the display glass.
I could hardly make it out, but it was visible enough to catch the eye.
Since my iPhone 6 has never dropped or bumped in any way, I addressed this issue to AppleCare support (germany), and sent them the device.
The upshot: Diagnostics of the technicians is: broken glass!
Warranty coverage: DENIED!
This damage comes from improper usage or is an accidental damage.
The AppleCare adviser also confirmed on phone that this device also is not qualified for any further warranty claim, because of the broken display. (See Appels warranty conditions).
Apple returned my phone unrepaired. The sim tray was missing, and a note in the return package said, that warranty repair was denied and that I can buy a new device at apple store.
For me it is OBVIOUSLY a PRODUCTION ERROR by the manufacturer, and has to be fixed for free within the warranty.
I made pictures of this problem so you can see what I mean.
Please let me know what you think and if someone had success with the same problem.
I can only recommend to anyone urgently, to carry a 10x loupe (preferably illuminated) to the store, if you are going to buy an iphone 6 or 6 plus.
Otherwise, if you catch a device with chipped edges on the glass you are out of warranty.
I have made 2 photos, so you can see what I'm telling about.
Please notice that the complete bottom edge has marks of broken and chipped glass!
I think the whole construction with the round edges is the problem. The glass is simply too thin at the edges.
There could be more iPhones out, suffering the same problem.
Btw: The glass surface on top is perfectly intact. The broken pieces are on the bottom!
You can feel nothing unless you take the display element apart.
However, I set up a mail with my lawyer and am waiting how Apple will respond.
iPhone 6 and 6plus problems: Display Glass Chipped, broken edges
Recently I found a little trace on the edge of my iPhone 6. Very small, at the bottom edge of the display glass.
I could hardly make it out, but it was visible enough to catch the eye.
Since my iPhone 6 has never dropped or bumped in any way, I addressed this issue to AppleCare support (germany), and sent them the device.
The upshot: Diagnostics of the technicians is: broken glass!
Warranty coverage: DENIED!
This damage comes from improper usage or is an accidental damage.
The AppleCare adviser also confirmed on phone that this device also is not qualified for any further warranty claim, because of the broken display. (See Appels warranty conditions).
Apple returned my phone unrepaired. The sim tray was missing, and a note in the return package said, that warranty repair was denied and that I can buy a new device at apple store.
For me it is OBVIOUSLY a PRODUCTION ERROR by the manufacturer, and has to be fixed for free within the warranty.
I made pictures of this problem so you can see what I mean.
Please let me know what you think and if someone had success with the same problem.
I can only recommend to anyone urgently, to carry a 10x loupe (preferably illuminated) to the store, if you are going to buy an iphone 6 or 6 plus.
Otherwise, if you catch a device with chipped edges on the glass you are out of warranty.
I have made 2 photos, so you can see what I'm telling about.
Please notice that the complete bottom edge has marks of broken and chipped glass!
I think the whole construction with the round edges is the problem. The glass is simply too thin at the edges.
There could be more iPhones out, suffering the same problem.
Btw: The glass surface on top is perfectly intact. The broken pieces are on the bottom!
You can feel nothing unless you take the display element apart.
However, I set up a mail with my lawyer and am waiting how Apple will respond.
iPhone 6 and 6plus problems: Display Glass Chipped, broken edges