|Jul 19, 2014, 01:24 PM||#501|
viber or etisalat problem
Ive just recently relocated here in UAE 2 mos ago. Ive been using viber apps since I was in Singapore. And Im using the same smartphone I got from singapore telco. I subscribe to etisalat prepaid sim card, but I noticed everytime I send SMS outside UAE I was being charge with international SMS by etisalat eventhough I was connected thru wifi. I already raised complaint to Etisalat, but to no avail their support team cannot settle the issue. I try to remove and reinstall my viber apps but the same issue on intl sms charge still there. What is the root cause of this? Is there a bug on viber apps or etisalat system? Pls help. thanks
|Jul 20, 2014, 05:45 AM||#502|
If you were sending a Viber-to-Viber message, the message is free, regardless of the country to which you are sending the message. Viber does not have the ability to send an SMS message to a non-Viber user.
A non-Viber message will be sent as an SMS message, which goes through your phone service provider (Elistat). Any charges incurred from the SMS messages will be from Elistat, not Viber.
A member of the Viber R&D Team (Viber application).
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