Lion errored on download, now won't install

opticalserenity · Feb 24, 2011, 02:08 PM

I was almost done when my internet connection dropped, and now it says "An error has occurred" next to the install button. When I click on install, nothing happens.

Anyone know where the temporary file is so I can delete it and restart the download? Or are there any suggestions?

WiLLGT09 · Feb 24, 2011, 03:28 PM

My first guess would be to check /Library/Receipts...maybe?

opticalserenity · Feb 24, 2011, 03:35 PM

Just checked that...don't see anything that would be it... hrmph.

WiLLGT09 · Feb 24, 2011, 03:39 PM

well, I dunno. I've been trying to find like an Application Support-type folder for the Mac App Store, but I can't seem to find anything. It's probably in a hidden folder.

Kahnyl · Feb 24, 2011, 03:43 PM

Quote:

Originally Posted by WiLLGT09

well, I dunno. I've been trying to find like an Application Support-type folder for the Mac App Store, but I can't seem to find anything. It's probably in a hidden folder.

~/Library/Application Support/AppStore.

WiLLGT09 · Feb 24, 2011, 03:44 PM

Quote:

Originally Posted by Kahnyl

~/Library/Application Support/AppStore.

*facepalm* haha

nevertheless, I don't see anything in there other than "manifest.plist"

Kahnyl · Feb 24, 2011, 03:46 PM

Neither can I but we don't have stuck downloads. Maybe it would be there if we did.

rorschach · Feb 24, 2011, 03:46 PM

Have you tried logging out of the App Store (Store > Sign Out), quitting, then reopening and logging back in?

opticalserenity · Feb 24, 2011, 03:47 PM

Quote:

Originally Posted by WiLLGT09

*facepalm* haha

nevertheless, I don't see anything in there other than "manifest.plist"

I don't see anything in there at all, not even the plist.

opticalserenity · Feb 24, 2011, 03:47 PM

Quote:

Originally Posted by rorschach

Have you tried logging out of the App Store (Store > Sign Out), quitting, then reopening and logging back in?

Yes, and I've tried to use the Debug menu's reset and clear cache options.

LarryC · Feb 24, 2011, 04:04 PM

Have you tried using spotlight?

opticalserenity · Feb 24, 2011, 04:05 PM

Quote:

Originally Posted by LarryC

Have you tried using spotlight?

Yeah but not really sure what the full file name will be...do you have it?

LarryC · Feb 24, 2011, 06:57 PM

Quote:

Originally Posted by opticalserenity

Yeah but not really sure what the full file name will be...do you have it?

No, I do not. You could act like you are going to download it again and as soon as it begins you could stop it and then you would have a name and download location.

opticalserenity · Feb 24, 2011, 07:05 PM

Well, that's not how it works. It's on the Mac App Store, and it won't let me re-install it on the purchases screen.

LarryC · Feb 24, 2011, 09:32 PM

Quote:

Originally Posted by opticalserenity

Well, that's not how it works. It's on the Mac App Store, and it won't let me re-install it on the purchases screen.

Oh, I didn't realize it was something from the app store. Sorry. If it is anything similar to iTunes they will respond to a nice e-mail.

GeekOFComedy · Feb 24, 2011, 09:44 PM

I have the same problem, wont even download from different computer

Wowbagger · Feb 26, 2011, 11:16 AM

I'm in the same boat. I just did the following, and it seems to have fixed it. This is not specific to Lion, but for any Mac App Store purchase. Keep in mind that you can't redeem the same redemption code more than once, even on the same machine, so make sure you keep a backup of the files/folders you change.

Quit App Store.
Open ~/Library/Application Support/AppStore/manifest.plist (you'll need Xcode or something else that edits plists.)
Edit the entry for the failed item (there may be more than one item, find the one with "failed" = YES.
Change the "failed" entry to NO.
Change the "paused" entry to YES.
Take note of the "item-id" entry. You'll need it in a moment.
Save the plist.
There's a folder in ~/Library/Application Support/AppStore/("item-id"). Rename it or delete it and empty your Trash.
Open App Store. In the Purchases page, you should now be able to resume the download.

Ludisto · May 9, 2012, 11:42 PM

There is no App Store folder.

Feb 24, 2011, 02:08 PM	#1
opticalserenity macrumors 6502a Join Date: Apr 2007	Lion errored on download, now won't install I was almost done when my internet connection dropped, and now it says "An error has occurred" next to the install button. When I click on install, nothing happens. Anyone know where the temporary file is so I can delete it and restart the download? Or are there any suggestions?
	0

Feb 24, 2011, 03:28 PM	#2
WiLLGT09 macrumors regular Join Date: Nov 2007	My first guess would be to check /Library/Receipts...maybe? __________________ '11 17" MBP, 2.2 i7, 480GB OWC SSD, 16GB RAM, Anti-glare \| iPhone 4S 16GB White \| iPad WiFi+4G LTE 16GB White
	0

Feb 24, 2011, 03:39 PM	#4
WiLLGT09 macrumors regular Join Date: Nov 2007	well, I dunno. I've been trying to find like an Application Support-type folder for the Mac App Store, but I can't seem to find anything. It's probably in a hidden folder. __________________ '11 17" MBP, 2.2 i7, 480GB OWC SSD, 16GB RAM, Anti-glare \| iPhone 4S 16GB White \| iPad WiFi+4G LTE 16GB White
	0

Feb 24, 2011, 03:46 PM	#8
rorschach macrumors 68000 Join Date: Jul 2003	Have you tried logging out of the App Store (Store > Sign Out), quitting, then reopening and logging back in? __________________ MacBook Air 13-inch (Mid 2012), iPhone 5
	0

Feb 24, 2011, 04:04 PM	#11
LarryC macrumors 6502 Join Date: Jul 2002 Location: North America	Have you tried using spotlight? __________________ LarryC
	0

Feb 24, 2011, 03:35 PM	#3
opticalserenity Thread Starter macrumors 6502a Join Date: Apr 2007	Just checked that...don't see anything that would be it... hrmph.
	0

Feb 24, 2011, 03:46 PM	#7
Kahnyl macrumors 68000 Join Date: Feb 2009	Neither can I but we don't have stuck downloads. Maybe it would be there if we did.
	0

Feb 24, 2011, 07:05 PM	#14
opticalserenity Thread Starter macrumors 6502a Join Date: Apr 2007	Well, that's not how it works. It's on the Mac App Store, and it won't let me re-install it on the purchases screen.
	0

Feb 24, 2011, 09:44 PM	#16
GeekOFComedy macrumors 6502a Join Date: Sep 2008 Location: Ireland	I have the same problem, wont even download from different computer __________________ http://www.geekofcomedy.com
	0

Feb 26, 2011, 11:16 AM	#17
Wowbagger macrumors newbie Join Date: Feb 2011	Possible Fix I'm in the same boat. I just did the following, and it seems to have fixed it. This is not specific to Lion, but for any Mac App Store purchase. Keep in mind that you can't redeem the same redemption code more than once, even on the same machine, so make sure you keep a backup of the files/folders you change. Quit App Store. Open ~/Library/Application Support/AppStore/manifest.plist (you'll need Xcode or something else that edits plists.) Edit the entry for the failed item (there may be more than one item, find the one with "failed" = YES. Change the "failed" entry to NO. Change the "paused" entry to YES. Take note of the "item-id" entry. You'll need it in a moment. Save the plist. There's a folder in ~/Library/Application Support/AppStore/("item-id"). Rename it or delete it and empty your Trash. Open App Store. In the Purchases page, you should now be able to resume the download.
	0

May 9, 2012, 11:42 PM	#18
Ludisto macrumors newbie Join Date: Nov 2010	There is no App Store folder.
	0


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