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Old Jul 3, 2011, 11:02 PM   #1
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AT&T to Offer Standard Insurance for iPhone Starting July 17th







AT&T has informed customers that the iPhone (all models) will be eligible for their Mobile Insurance program starting on July 17th. AT&T's mobile insurance program offers protection against loss, theft, accidental physical or liquid damage and mechanical and/or electrical failure. The program costs $4.99/month and a $50 or $125 deductible for each claim depending on the particular model.
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*Please Note: AT&T Mobile Insurance Update: Effective July 17, 2011, the Apple iPhone (all models) will be eligible for coverage with the AT&T Mobile Insurance program (formerly Wireless Phone Insurance). Enrollment restrictions apply. Customers can only enroll within 30 days of a new activation or upgrade, prior activations or upgrades outside of 30 days are not eligible.
AT&T has long treated iPhones differently than other devices on their network when it comes to insurance. The original iPhone was unable to be insured at all from AT&T. Then in 2010, AT&T partnered with an external company to offer more expensive coverage for the iPhone at $11.99/month and $199 deductible.

The choice of getting any insurance at all is always up for debate -- especially since Apple is known to replace accidentally broken and out-of-warranty iPhones for a flat $199 repair fee, though this doesn't cover loss or theft.


Article Link: AT&T to Offer Standard Insurance for iPhone Starting July 17th
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Old Jul 3, 2011, 11:46 PM   #2
boshii
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Wow! It took long enough.

I think the theft coverage makes this worth it.
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Old Jul 3, 2011, 11:47 PM   #3
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About time and worth it!
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Old Jul 4, 2011, 01:04 AM   #4
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How do the companies who offer theft protection know that a customer isn't lying? It's always intrigued me as to why they trust the user not to lie just to get a new phone.
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Old Jul 4, 2011, 01:15 AM   #5
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The $199 deductible is about as much as you'd spend on a repair without insurance. Sweet deal considering with the insurance you've also paid a certain amount of months' worth of $11.99.
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Old Jul 4, 2011, 01:20 AM   #6
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Quote:
Originally Posted by appleguy123 View Post
How do the companies who offer theft protection know that a customer isn't lying? It's always intrigued me as to why they trust the user not to lie just to get a new phone.
I would guess you have to file a police report? But I'm not sure.

Alternatively, I suppose AT&T knows which phones are active based on unique ids. They could deactivate the lost/stolen phone at least from their network?

arn
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Old Jul 4, 2011, 03:19 AM   #7
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Good luck with that...

If it's the same kind of deal as the one T-Mobile offers through a third party here in Austria, you're wasting your money. The terms are such that it's virtually impossible to get any money out of them. The only good thing about the experience was that Apple provided a new phone at a lower price than list. As for mobile phone companies, they're not exactly ranking high on my list of respected companies.
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Old Jul 4, 2011, 05:07 AM   #8
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Originally Posted by johnvr View Post
If it's the same kind of deal as the one T-Mobile offers through a third party here in Austria, you're wasting your money. The terms are such that it's virtually impossible to get any money out of them. The only good thing about the experience was that Apple provided a new phone at a lower price than list. As for mobile phone companies, they're not exactly ranking high on my list of respected companies.

really? i got mine with the t-mobile insurance here in germany and a friend of mine got his iPhone 4 replaced 2 times already with no problem (after someone else dropped it and another time it got covered in vodka). my battery also started to suck and it was full of scratches so i threw it on the floor and got a new one within a week


and lol at 199$ i paid 80 €
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Old Jul 4, 2011, 05:14 AM   #9
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Quote:
Originally Posted by appleguy123 View Post
How do the companies who offer theft protection know that a customer isn't lying? It's always intrigued me as to why they trust the user not to lie just to get a new phone.
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Originally Posted by arn View Post
I would guess you have to file a police report? But I'm not sure.

Alternatively, I suppose AT&T knows which phones are active based on unique ids. They could deactivate the lost/stolen phone at least from their network?

arn
Ummm just like any insurance company? Fraud happens but insurance companies still make mucho dinero
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Old Jul 4, 2011, 08:55 AM   #10
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I use to work at Asurion which ATT is most likely using for the iPhone. It's a complete scam and I highly recommend not getting this. That said, I was the one doing fraud detection for the company and the best response to always say is that you dropped it in the lake.

This means it's completely unrecoverable by any means.
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Old Jul 4, 2011, 09:55 AM   #11
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Quote:
Originally Posted by appleguy123 View Post
How do the companies who offer theft protection know that a customer isn't lying? It's always intrigued me as to why they trust the user not to lie just to get a new phone.
lol...do you not have car, medical, etc insurance?? The whole insurance industry is based of finding out who is lying about what in claims.
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Old Jul 4, 2011, 10:35 AM   #12
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I just added my iPhone's and iPad as a rider to my homeowners insurance. Probably costs me $20 bucks a yr and if I loose or render any device inoperable they will replace it, and there's no deductable. A lot better than the $12+ a month Verizon wants to charge.
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Old Jul 4, 2011, 10:41 AM   #13
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Angry Classic AT&T Customer service.....

I love how according to the article all of the current AT&T Customers, that have been so patient for a real plan are not eligible. Classic AT&T Customer service.....
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Old Jul 4, 2011, 12:14 PM   #14
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I use squaretrade.
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Old Jul 4, 2011, 12:34 PM   #15
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Originally Posted by WiiDSmoker View Post
I use to work at Asurion which ATT is most likely using for the iPhone. It's a complete scam and I highly recommend not getting this. That said, I was the one doing fraud detection for the company and the best response to always say is that you dropped it in the lake.

This means it's completely unrecoverable by any means.
How do they scam people?

That being said I know it is generally a bad deal over all. The biggest thing is the piece of mind it provides people and how it is generally a pretty painless process to get the phone replaced.
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Old Jul 4, 2011, 01:39 PM   #16
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Now if they will just treat the unlocking like the rest of their phones....
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Old Jul 4, 2011, 05:39 PM   #17
AutoUnion39
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AT&T FINALLY offering good iPhone insurance!

Looks like I'll get this instead of SquareTrade, etc when the 5 comes out.

Last edited by robbieduncan; Jul 5, 2011 at 12:42 PM. Reason: Remove stuff that is in the first post following thread merge
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Old Jul 4, 2011, 05:43 PM   #18
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That's nice
I've kinda learnt to be extra careful with my phone so I don't think I'll be paying for this service. Nice that there is an option though.
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Old Jul 4, 2011, 06:05 PM   #19
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SquareTrade is still cheaper.
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Old Jul 4, 2011, 06:24 PM   #20
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Only good this is that it covers lost phones. @ 4.99/mo you'll pay ~$120 for the insurance itself (for 24 months) and likely another $125 deductible if you have the latest phone. Net cost is ~$245 vs. apple $199.

Moral of the story: Don't lose, or break your phone!
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Old Jul 4, 2011, 06:28 PM   #21
IrishVixen
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Interesting too that Engadget notes it doesn't say what kind of damage is covered. SquareTrade covers water damage, which is a big plus, but not loss or theft.

If AT&T's covered all of that, it might be worth the bump in price, but otherwise, no thanks.
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Old Jul 4, 2011, 06:31 PM   #22
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AppleCare still seems like the better deal.
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Old Jul 4, 2011, 07:04 PM   #23
LoganT
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AppleCare still seems like the better deal.
AppleCare is useless when you're like me and upgrade to the next iPhone every year.
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Old Jul 4, 2011, 07:15 PM   #24
Phil A.
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Originally Posted by MisterDisney View Post
AppleCare still seems like the better deal.
AppleCare is completely different - it's not an insurance policy that will cover you against theft or accidental damage: It's an extension of the warranty to cover manufacturing defects only
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Old Jul 4, 2011, 07:27 PM   #25
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AppleCare still seems like the better deal.
Apple care is generally a larger rip off. With eletronics if nothing fails in the the first 30-90 days chances are REALLY good nothing will.
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