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Old Aug 22, 2011, 12:32 PM   #1
nuno1959
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Join Date: Oct 2009
iTunes purchase history problem

hi guys !

reason i'm posting this here is simply because these ''ailments'' only started happening AFTER i installed Lion - but then again it could be TOTALLY unrelated !? please bear with me :

4 or 5 days ago when i tried to access my iTunes account to see my ''Purchase History'' to check something out, i started getting a message saying something like this :
''Temporarily unable to access your blah, blah, blah...please try later''

have been trying ever since with absolutely no success.....

then today i tried accessing the Apple Support Communities'', signed in as usual & when i tried starting a new thread, i selected ''New'' then ''Discussions'', then ''Mac OS X v10.7 Lion'' & all i got was :

''...Unautorized..'' in big bold letters, followed by

''...It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake...'' written/highlighted in a pink strip

as anyone experienced this recently ? does this allude to contacting my system's administrator ? reason i'm asking is that i AM using my usual user/administrator account - am i missing something here ?

any help would be most welcome, thanks !

Last edited by maflynn; Aug 22, 2011 at 02:38 PM. Reason: more descriptive title
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Old Aug 22, 2011, 01:05 PM   #2
gentlefury
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Join Date: Jul 2011
Location: Los Angeles, CA
Quote:
Originally Posted by nuno1959 View Post
hi guys !

reason i'm posting this here is simply because these ''ailments'' only started happening AFTER i installed Lion - but then again it could be TOTALLY unrelated !? please bear with me :

4 or 5 days ago when i tried to access my iTunes account to see my ''Purchase History'' to check something out, i started getting a message saying something like this :
''Temporarily unable to access your blah, blah, blah...please try later''

have been trying ever since with absolutely no success.....

then today i tried accessing the Apple Support Communities'', signed in as usual & when i tried starting a new thread, i selected ''New'' then ''Discussions'', then ''Mac OS X v10.7 Lion'' & all i got was :

''...Unautorized..'' in big bold letters, followed by

''...It appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake...'' written/highlighted in a pink strip

as anyone experienced this recently ? does this allude to contacting my system's administrator ? reason i'm asking is that i AM using my usual user/administrator account - am i missing something here ?

any help would be most welcome, thanks !
Your iTunes account can only have 5 devices authorized to use it. If you reinstall or fresh install an OS (could have also happened with the update) you will end up authorizing a computer twice. You would need to go onto a Mac that is authorized, go into your account info and unauthorize all devices...then you can reauthorize the ones that are correct. It is a completely idiotic method...but thats how it works.
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Old Aug 22, 2011, 01:49 PM   #3
nuno1959
Thread Starter
macrumors member
 
Join Date: Oct 2009
authorize...

Hi gentlefury

& thanks for your input !!

but i've just been to my iTunes account & it states the right amount of
''authorized devices'' - 3 in total, as was before installing Lion !

any other ideas ?

cheers
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