iPhone 4S shuts off by itself

Prissy · Oct 21, 2011, 01:08 PM

My iPhone 4S (AT&T) has been shutting off by itself like 3-4 times a day... Has anyone came across this problem?

Applejuiced · Oct 21, 2011, 01:11 PM

Nope, I would bring it back to Apple and have it replaced.
Sounds like a hardware defect.

Prissy · Oct 21, 2011, 03:41 PM

Anyone else?

GooMan · Oct 21, 2011, 04:19 PM

Nope, I would bring it back to Apple and have it replaced.
Sounds like a hardware defect.

nwmtnbiker · Oct 21, 2011, 05:31 PM

Settings/General/Auto-Lock and change it to never lol.

Sevzmac03 · Oct 23, 2011, 10:47 PM

Im experiencing the same issue. After it turns off it gets put into " recovery mode" then im required to restore it every time.. Pretty annoying!

verwon · Oct 23, 2011, 11:11 PM

Quote:

Originally Posted by Sevzmac03

Im experiencing the same issue. After it turns off it gets put into " recovery mode" then im required to restore it every time.. Pretty annoying!

Go to Apple!

Sevzmac03 · Oct 23, 2011, 11:28 PM

Funny thing is this my 2nd iphone 4s, first one had a speaker defect, (it was making a low buzzing noise) and now this..

----------

Quote:

Originally Posted by verwon

Go to Apple!

Funny thing is this my 2nd iphone 4s, first one had a speaker defect, (it was making a low buzzing noise) and now this..

verwon · Oct 23, 2011, 11:34 PM

Quote:

Originally Posted by Sevzmac03

Funny thing is this my 2nd iphone 4s, first one had a speaker defect, (it was making a low buzzing noise) and now this..

----------

Funny thing is this my 2nd iphone 4s, first one had a speaker defect, (it was making a low buzzing noise) and now this..

Unfortunate luck of the draw, happens to everyone sometimes. It sucks, but...

Hope your next one has no flaws.

Sevzmac03 · Oct 23, 2011, 11:43 PM

Quote:

Originally Posted by verwon

Unfortunate luck of the draw, happens to everyone sometimes. It sucks, but...

Hope your next one has no flaws.

i know its an unfortunate luck, oh well.. hopefully next time i get tomorrow is all good. thank you!

verwon · Oct 23, 2011, 11:56 PM

Quote:

Originally Posted by Sevzmac03

i know its an unfortunate luck, oh well.. hopefully next time i get tomorrow is all good. thank you!

I once went through 4 phones, it was a PIA!

sg01 · Oct 24, 2011, 11:44 AM

I'm having the same problem. The phone turns off by it self. This has happened numerous times a day. In going to the Apple Store tom.

Kyotoma · Oct 24, 2011, 11:49 AM

Go to Settings>General>Usage>Diagnostics & Usage>Diagnostics & Usage Data. If anything on that page has "panic" anywhere on the entry, your iPhone is experiencing kernel panics due to a hardware issue. The only fix for this is a replacement. No software update or restore will fix it.

Evolutioncsr · 04:25 PM

Quote:

Originally Posted by Kyotoma

Go to Settings>General>Usage>Diagnostics & Usage>Diagnostics & Usage Data. If anything on that page has "panic" anywhere on the entry, your iPhone is experiencing kernel panics due to a hardware issue. The only fix for this is a replacement. No software update or restore will fix it.

It is Settings>General>About>Diagnostics & Usage>Diagnostics & Usage Data. Thank you though. My phone was shut off today after being in my pocket for about 30 minutes I know for a fact I did not shut it off as I was using it frequently as calculator at work. Plus I never shut my phone off

I do have a panic.plist for todays date right around the time my phone was off

sg01 · Oct 25, 2011, 09:49 PM

Quote:

Originally Posted by Kyotoma

Go to Settings>General>Usage>Diagnostics & Usage>Diagnostics & Usage Data. If anything on that page has "panic" anywhere on the entry, your iPhone is experiencing kernel panics due to a hardware issue. The only fix for this is a replacement. No software update or restore will fix it.

Thank you. I confirm that there were many kernel panics under diagnostics log. I went to the Apple Store today and was given a replacement. So far, the replacement has not shut off by itself.

Applejuiced · Oct 25, 2011, 10:54 PM

Quote:

Originally Posted by sg01

Thank you. I confirm that there were many kernel panics under diagnostics log. I went to the Apple Store today and was given a replacement. So far, the replacement has not shut off by itself.

Finally someone listened

irfan22 · Oct 26, 2011, 01:07 AM

I've encountered this shut off problem twice since getting my phone on the 14th. I've checked under the diagnostics. I don't have any panic kernel but I have a ton of "low memory" logs

What does that mean?

MacSiorNo · Oct 28, 2011, 10:03 AM

Finally found someone else with the same problem! I pre-ordered 4S and got it the day it came out and I have had problems ever since! Mine shuts down multiple times a day, I am convinced there would be uber-pissed iPhone 4s users if this happened to everyone, so I definitely need to go to Apple.

Since I couldn't find anyone else with this many comlpaints, I thought it was normal to have this many bugs in the first version of software...etc. Hopefully I don't have to live with this anymore....it's been so annoying!!!!

Also---many apps don't work and my camera doesn't take pics anymore.

Kyotoma · Oct 28, 2011, 10:06 AM

Quote:

Originally Posted by MacSiorNo

Finally found someone else with the same problem! I pre-ordered 4S and got it the day it came out and I have had problems ever since! Mine shuts down multiple times a day, I am convinced there would be uber-pissed iPhone 4s users if this happened to everyone, so I definitely need to go to Apple.

Since I couldn't find anyone else with this many comlpaints, I thought it was normal to have this many bugs in the first version of software...etc. Hopefully I don't have to live with this anymore....it's been so annoying!!!!

Also---many apps don't work and my camera doesn't take pics anymore.

Definitely check your diagnostics for kernel panics.

Also, this is not the first version of the software. It is the eighth.

MacSiorNo · Oct 28, 2011, 10:37 AM

Quote:

Originally Posted by Kyotoma

Definitely check your diagnostics for kernel panics.

Also, this is not the first version of the software. It is the eighth.

Yes, I didn't know how to check them before....I did and there are globs of "panics". I am actually relieved to be nearing a resolution. HAHA--I was basically trying to say that I was too optimistic about my problems being tied to the fact that the phone was new...etc. Haha, I stand corrected, eighth version.

sandornaut · Oct 28, 2011, 04:44 PM

i've been posting my experiences with this issue here:

https://discussions.apple.com/message/16556626#16556626

the short of it: one trip to the apple store where the genius advised me to wipe the phone to factory settings, then set up the phone as new and not from a backup... end result is that the shutdowns continue so i got on the phone with applecare today and a replacement is on the way.

hoping for better luck with the new hardware.

Prissy · Nov 2, 2011, 07:07 PM

Quote:

Originally Posted by Applejuiced

Finally someone listened

I really thought u were kidding... lol but yes I do see panics on the list. Will go to Apple tomorrow. By the way, I also see Low Memory on the list, does anyone know what that means?

SaidF · Nov 3, 2011, 02:46 PM

My new iPhone 4s turned itself off one hour after I purchased it about a week ago, and since then it has turned itself off about twice daily (even when the battery was charged)!!!!!

Kyotoma · Nov 3, 2011, 02:49 PM

Quote:

Originally Posted by SaidF

My new iPhone 4s turned itself off one hour after I purchased it about a week ago, and since then it has turned itself off about twice daily (even when the battery was charged)!!!!!

Make sure to check your diagnostics page as well.

Prissy · Nov 3, 2011, 09:11 PM

Quote:

Originally Posted by Kyotoma

Make sure to check your diagnostics page as well.

So i went to the Apple store today and they told me to restore my phone as a new one with iTune. I just did it.. Let's see if it works or not..

Oct 21, 2011, 03:41 PM	#3
Prissy Thread Starter macrumors regular Join Date: May 2009	Anyone else?
	-1

Oct 21, 2011, 04:19 PM	#4
GooMan macrumors regular Join Date: May 2006 Location: Alabama	Nope, I would bring it back to Apple and have it replaced. Sounds like a hardware defect. __________________ GooMan
	1

Oct 23, 2011, 10:47 PM	#6
Sevzmac03 macrumors newbie Join Date: Oct 2011	4s Im experiencing the same issue. After it turns off it gets put into " recovery mode" then im required to restore it every time.. Pretty annoying!
	0

Oct 24, 2011, 11:49 AM	#13
Kyotoma macrumors 68000 Join Date: Nov 2010 Location: Carnegie and Ontario	Go to Settings>General>Usage>Diagnostics & Usage>Diagnostics & Usage Data. If anything on that page has "panic" anywhere on the entry, your iPhone is experiencing kernel panics due to a hardware issue. The only fix for this is a replacement. No software update or restore will fix it. __________________ Black 4GB 2nd Gen iPod Nano, Black 30GB 5th Gen 'Video' iPod Classic, White 16 GB iPhone 3GS, White 16GB iPhone 4(GSM AT&T), Black 16GB iPhone 5(A1429), 32GB 1st Gen iPad WiFi
	0

Oct 28, 2011, 10:03 AM	#18
MacSiorNo macrumors newbie Join Date: Oct 2011	OMG Me Too Finally found someone else with the same problem! I pre-ordered 4S and got it the day it came out and I have had problems ever since! Mine shuts down multiple times a day, I am convinced there would be uber-pissed iPhone 4s users if this happened to everyone, so I definitely need to go to Apple. Since I couldn't find anyone else with this many comlpaints, I thought it was normal to have this many bugs in the first version of software...etc. Hopefully I don't have to live with this anymore....it's been so annoying!!!! Also---many apps don't work and my camera doesn't take pics anymore.
	0

Oct 21, 2011, 01:08 PM	#1
Prissy macrumors regular Join Date: May 2009	iPhone 4S shuts off by itself My iPhone 4S (AT&T) has been shutting off by itself like 3-4 times a day... Has anyone came across this problem?
	0

Oct 21, 2011, 01:11 PM	#2
Applejuiced macrumors Demi-God Join Date: Apr 2008 Location: At the iPhone hacks section.	Nope, I would bring it back to Apple and have it replaced. Sounds like a hardware defect.
	1

Oct 21, 2011, 05:31 PM	#5
nwmtnbiker macrumors 6502a Join Date: Apr 2011 Location: Fidalgo Island	Settings/General/Auto-Lock and change it to never lol.
	1

Oct 24, 2011, 11:44 AM	#12
sg01 macrumors newbie Join Date: Aug 2010	I'm having the same problem. The phone turns off by it self. This has happened numerous times a day. In going to the Apple Store tom.
	0

Oct 26, 2011, 01:07 AM	#17
irfan22 macrumors member Join Date: Sep 2009	I've encountered this shut off problem twice since getting my phone on the 14th. I've checked under the diagnostics. I don't have any panic kernel but I have a ton of "low memory" logs What does that mean?
	0

Oct 28, 2011, 04:44 PM	#21
sandornaut macrumors newbie Join Date: Jun 2010	i've been posting my experiences with this issue here: https://discussions.apple.com/message/16556626#16556626 the short of it: one trip to the apple store where the genius advised me to wipe the phone to factory settings, then set up the phone as new and not from a backup... end result is that the shutdowns continue so i got on the phone with applecare today and a replacement is on the way. hoping for better luck with the new hardware.
	0

Nov 3, 2011, 02:46 PM	#23
SaidF macrumors newbie Join Date: Nov 2011	iPhone 4s Shuts off by itself My new iPhone 4s turned itself off one hour after I purchased it about a week ago, and since then it has turned itself off about twice daily (even when the battery was charged)!!!!!
	0

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