(UK) Will Argos Replace My iPad for This?

jonnydowe · Nov 19, 2011, 06:08 AM

I was updating my iPad and knocked the cable out. I can not restore as it hangs at "Restoring iPad Firmware..." with no error message. I haven't got any extended warranty and I bought it from Argos a few months back. What will they do? I'm taking it to the shop today.

Thanks

(iPad 2 32GB WiFi)

Gav2k · Nov 19, 2011, 06:10 AM

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

U should do a dfu restore really! Or if u really can't then Goto apple it'll be quicker and easier!

Kilamite · Nov 19, 2011, 06:15 AM

Argos haven't got anyone trained to analyse any problems like that. They'd most likely send it back to the manufacture and if it's deemed accidental damage give you a quote.

If you've got any authorised Apple resellers or even an official Apple Store, take it there instead.

jonnydowe · Nov 19, 2011, 06:16 AM

Firstly, I've tried the DFU restore and get the same result. I've used multiple computers. We have an authorized reseller here (in Ipswich) so we'll give that a go as well. The last time I went there they wanted £12 to try it on a mac. I went to a mate who has a mac and tried it there and same problem.

RossMc · Nov 19, 2011, 07:14 AM

Why would Argos do anything? Like you said you don't have extended warranty and you are past the 14 days of purchase you get with them. Argos have nothing to do with it now the warranty is with Apple.

jonnydowe · Nov 19, 2011, 07:18 AM

Well I just tried the restore again to check if it had any charge and guess what? It worked! Probably my 15th attempt but it worked syncing my 127 apps now. Gonna take a while, then got 1020 songs...

-Garry- · Nov 19, 2011, 07:47 AM

Quote:

Originally Posted by RossMc

Why would Argos do anything? Like you said you don't have extended warranty and you are past the 14 days of purchase you get with them. Argos have nothing to do with it now the warranty is with Apple.

Not true. The trader (retailer) is obliged to offer the warranty in the UK. Know your rights.

RossMc · Nov 19, 2011, 08:02 AM

Quote:

Originally Posted by -Garry-

Not true. The trader (retailer) is obliged to offer the warranty in the UK. Know your rights.

Right well if that's the case they are only going to send it back to Apple to be fixed so may as well take it direct to Apple?

Zcott · Nov 19, 2011, 11:18 AM

If you live near an Apple Store, take it there first. They might be able to assist with the software, regardless of where you bought it.

gnasher729 · 12:18 PM

Quote:

Originally Posted by jonnydowe

I was updating my iPad and knocked the cable out. I can not restore as it hangs at "Restoring iPad Firmware..." with no error message. I haven't got any extended warranty and I bought it from Argos a few months back. What will they do? I'm taking it to the shop today.

Ask your home insurance.

Quote:

Originally Posted by -Garry-

Not true. The trader (retailer) is obliged to offer the warranty in the UK. Know your rights.

"I was updating my iPad and knocked the cable out" isn't covered by warranty. And the genius at the Apple Store _might_ be able to fix it at no cost.

Quote:

Originally Posted by jonnydowe

Well I just tried the restore again to check if it had any charge and guess what? It worked! Probably my 15th attempt but it worked syncing my 127 apps now. Gonna take a while, then got 1020 songs...

The cable might have got some minor damage. If you have problems again, try borrowing a cable from someone.

Quote:

Originally Posted by luke.mac1

Also, that will almost certainly come under manufacturing faults... end users can't be expected not to knock cables out during sync once in a while, it happens...

What?

luke.mac1 · 12:11 PM

I used to work in Argos... they won't do a straight replace because of the value and the fact that it's an Apple product... all they will do is send if off to Apple with a repair note. Also, it takes WEEKS and that's if the person who is doing the repair note knows what they're doing and it gets sent off in time.

I'd take it to an Apple store, maybe with your Argos receipt to show when you bought it. It's SO much easier!

Also, that will almost certainly come under manufacturing faults... end users can't be expected not to knock cables out during sync once in a while, it happens... manufacturer's warranty is 1yr, and it's even longer under European law. You're covered...

luke.mac1 · Nov 19, 2011, 12:31 PM

Quote:

Originally Posted by gnasher729

The cable might have got some minor damage. If you have problems again, try borrowing a cable from someone.
What?

Argos will accept it back as a manufacturing fault, even if it isn't... the problem is with the software on the product, maybe because the cable has been removed during an update. Although the user has done this themselves, it's not like the product has been damaged. Surely Apple have assumed that this will happen more than occasionally... what if the power to the computer goes during an installation? This shouldn't cause the product not to work...

Argos will take it and just send it off to Apple... it doesn't cost them anything.

----------

Quote:

Originally Posted by jonnydowe

Well I just tried the restore again to check if it had any charge and guess what? It worked! Probably my 15th attempt but it worked syncing my 127 apps now. Gonna take a while, then got 1020 songs...

I didn't see this post... Sweet as!

Nov 19, 2011, 06:08 AM	#1
jonnydowe macrumors member Join Date: Oct 2011	(UK) Will Argos Replace My iPad for This? I was updating my iPad and knocked the cable out. I can not restore as it hangs at "Restoring iPad Firmware..." with no error message. I haven't got any extended warranty and I bought it from Argos a few months back. What will they do? I'm taking it to the shop today. Thanks (iPad 2 32GB WiFi)
	0

Nov 19, 2011, 06:10 AM	#2
Gav2k macrumors 68040 Join Date: Jul 2009	Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3) U should do a dfu restore really! Or if u really can't then Goto apple it'll be quicker and easier! __________________ iPad 3 4G 64Gb - iPad 2 3G 64Gb - iPad 3G 32Gb - iPhone 2g 8Gb - iPhone 3g 8Gb - iPhone 3gs 16Gb - iPhone 4 32Gb -iPhone 4s 64Gb - MacBook unibody Alu - mac mini i5 2.5Ghz - mac mini 2Ghz
	0

Nov 19, 2011, 06:15 AM	#3
Kilamite macrumors G3 Join Date: Mar 2007 Location: Edinburgh, Scotland	Argos haven't got anyone trained to analyse any problems like that. They'd most likely send it back to the manufacture and if it's deemed accidental damage give you a quote. If you've got any authorised Apple resellers or even an official Apple Store, take it there instead. __________________ 15" MacBook Pro 2GHz i7 4GB 750GB \| Mac mini 2.3GHz i7 16GB 1TB Fusion \| OS X 10.8.3 iPhone 5 64GB \| Apple TV 3 1080p \| iOS 6.1.4
	0

Nov 19, 2011, 07:14 AM	#5
RossMc macrumors 65816 Join Date: Apr 2010 Location: Newcastle, UK	Why would Argos do anything? Like you said you don't have extended warranty and you are past the 14 days of purchase you get with them. Argos have nothing to do with it now the warranty is with Apple. __________________  iPad 2 (Black), 15" Macbook Pro,iPhone 5(Black)
	0

Nov 19, 2011, 12:09 PM	#11
luke.mac1 macrumors member Join Date: Jun 2011 Location: United Kingdom	I used to work in Argos... they won't do a straight replace because of the value and the fact that it's an Apple product... all they will do is send if off to Apple with a repair note. Also, it takes WEEKS and that's if the person who is doing the repair note knows what they're doing and it gets sent off in time. I'd take it to an Apple store, maybe with your Argos receipt to show when you bought it. It's SO much easier! Also, that will almost certainly come under manufacturing faults... end users can't be expected not to knock cables out during sync once in a while, it happens... manufacturer's warranty is 1yr, and it's even longer under European law. You're covered... __________________ iMac 2011, 3.4GHz i7, 16GB RAM, 256GB SSD, 1TB HDD, 2GB ATI 6970 White MacBook 2.2GHz, 4GB RAM, 500 GB HDD iPhone 4 16GB Last edited by luke.mac1; Nov 19, 2011 at 12:11 PM. Reason: more info
	0

Nov 19, 2011, 06:16 AM	#4
jonnydowe Thread Starter macrumors member Join Date: Oct 2011	Firstly, I've tried the DFU restore and get the same result. I've used multiple computers. We have an authorized reseller here (in Ipswich) so we'll give that a go as well. The last time I went there they wanted £12 to try it on a mac. I went to a mate who has a mac and tried it there and same problem.
	0

Nov 19, 2011, 07:18 AM	#6
jonnydowe Thread Starter macrumors member Join Date: Oct 2011	Well I just tried the restore again to check if it had any charge and guess what? It worked! Probably my 15th attempt but it worked syncing my 127 apps now. Gonna take a while, then got 1020 songs...
	0

Nov 19, 2011, 11:18 AM	#9
Zcott macrumors 68000 Join Date: Oct 2009 Location: Belfast, Ireland	If you live near an Apple Store, take it there first. They might be able to assist with the software, regardless of where you bought it.
	0

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