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Old Feb 21, 2012, 02:18 PM   #1
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Join Date: Aug 2003
Location: San Francisco, CA
bug tracking/feature request software?

I'm working with multiple customers and programmers, and I need some sort of online bugtracking and feature request software for apps we build. What do you all use?

While I like basecamp, it's a bit overkill. I'm not looking for a full featured project management app. On the other hand, list apps tend to be too simple (i.e. can't assign a status like 'in progress', or assign ownership). Simple is better, people need to want to use it. Must be an online app, maybe with an iPhone app interface, and/or the ability to email a bug/feature to it.

Anything like that? I've tried Redmine, RTM, and customers just quickly revert to sending us emails, which is a bloody mess.
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Old Feb 21, 2012, 02:19 PM   #2
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Join Date: Oct 2011
Try JIRA by Atlassian.

I am here:,8.635365
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Old Feb 21, 2012, 04:28 PM   #3
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Location: San Diego
We use JIRA where I work and it seems to work pretty well although I'm sure we are not using it to its full potential.
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Old Feb 22, 2012, 05:59 PM   #4
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I recommend Redmine, worked well for us over the past few years..
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Old Feb 23, 2012, 03:41 PM   #5
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Location: Richmond, VA
Lighthouse Keeper 2 is a nice OSX 3rd party client for the lighthouse bug tracking web-service. It's made by the indie devloper Martin Pilkington. There's a free trial, so it's worth taking a look.
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