iPhone 4S - Sleep/Week Button Stuck

TaylorClark · Apr 7, 2012, 09:19 AM

Yesterday my Sleep/Wake Button stopped working after nothing had been done to the phone - like no dropping or juice spills or anything. I was just sitting on the train for 3 hours listening to music and when I got off the train it had stopped working...
Has anybody else had a problem like this? If I go to an Apple Store will they be likely to be able to do anything?

Thanks,
Taylor.

euphrus · Apr 7, 2012, 10:32 AM

I had this same problem, but on my iphone 4. For me the button was able to be pushed flush with the device but would not register as a click and seemed very loose. After hours of frustration i finally came across this and was able to fix it. It works pretty good now. Not perfect, but a fix nonetheless. Also in the accessibility options under settings, turn on assistive touch, that allows you to still lock your phone even if your button is broken.

http://www.youtube.com/watch?v=DRt4Zjbx6n4

Jordan921 · Apr 7, 2012, 11:05 AM

Quote:

Originally Posted by TaylorClark

Yesterday my Sleep/Wake Button stopped working after nothing had been done to the phone - like no dropping or juice spills or anything. I was just sitting on the train for 3 hours listening to music and when I got off the train it had stopped working...
Has anybody else had a problem like this? If I go to an Apple Store will they be likely to be able to do anything?

Thanks,
Taylor.

Make an appointment for the apple store. They will replace it for you.

euphrus · Apr 7, 2012, 11:55 AM

Quote:

Originally Posted by Jordan921

Make an appointment for the apple store. They will replace it for you.

Definitely do this first. I was out of warranty which is why didnt want to take mine in to be fixed.

TaylorClark · Apr 7, 2012, 03:13 PM

Okay guys, thanks for helping! I'll try and get an appointment at the Apple Store soon... But my nearest one is hours away... I'll update when I have been!

Oh! And thanks for reminding me about AssistiveTouch - so much easier now!

lordofthereef · Apr 7, 2012, 03:29 PM

FWIW they are likely going to restore it to see if that fixes anything before a full swap, so you might as well start with that, before anything else. Might save you a trip.

TaylorClark · Apr 7, 2012, 04:54 PM

Quote:

Originally Posted by lordofthereef

FWIW they are likely going to restore it to see if that fixes anything before a full swap, so you might as well start with that, before anything else. Might save you a trip.

Hi. Thanks for your tip! I don't think it's a software issue though as the button is physically stuck down!

lordofthereef · Apr 7, 2012, 05:00 PM

Quote:

Originally Posted by TaylorClark

Hi. Thanks for your tip! I don't think it's a software issue though as the button is physically stuck down!

Ah, very well. Guess I missed that.

TaylorClark · Apr 8, 2012, 03:57 PM

Booked an appointment for Tuesday at 7:30pm (BST) - will update when I'm back!

TaylorClark · Apr 10, 2012, 03:27 PM

Quote:

Originally Posted by TaylorClark

Booked an appointment for Tuesday at 7:30pm (BST) - will update when I'm back!

For those who are wondering, I just got back from the Apple Store and was given a new phone! It's restoring as I type...

Jordan921 · Apr 10, 2012, 03:29 PM

Nice! No more broken button to worry about.

RMC Tech · Apr 11, 2012, 12:16 PM

Nice! Glad they fixed it up. That's normally a tricky thing. It's a whole wire assembly in some cases that needs to be replaced. They'd much rather just give you a refurbed or "new" phone.

Shahmeer Salman · Dec 17, 2012, 06:14 AM

Hey guys have a problem similar to this on my iPhone 4. When I lock it down, it's screen goes off and I have to press the buttons (Sleep/wake&home) to enter the Lockscreen. Is it a software issue or a hardware issue
I'M NERVOUS!PLEASE HELP!

----------

PS:I have used Assisive Touch. It works perfect for locking it down,but not waking it up

Apr 7, 2012, 09:19 AM	#1
TaylorClark macrumors 6502 Join Date: Jul 2011 Location: UK, Fife	iPhone 4S - Sleep/Week Button Stuck Yesterday my Sleep/Wake Button stopped working after nothing had been done to the phone - like no dropping or juice spills or anything. I was just sitting on the train for 3 hours listening to music and when I got off the train it had stopped working... Has anybody else had a problem like this? If I go to an Apple Store will they be likely to be able to do anything? Thanks, Taylor.
	0

Apr 7, 2012, 10:32 AM	#2
euphrus macrumors member Join Date: Sep 2008	I had this same problem, but on my iphone 4. For me the button was able to be pushed flush with the device but would not register as a click and seemed very loose. After hours of frustration i finally came across this and was able to fix it. It works pretty good now. Not perfect, but a fix nonetheless. Also in the accessibility options under settings, turn on assistive touch, that allows you to still lock your phone even if your button is broken. http://www.youtube.com/watch?v=DRt4Zjbx6n4 __________________ 2009 Mac Mini, 2.0 GHz, 4 GB RAM, 320 GB HD 7200 rpm, Gateway 22" HD2200, Dell 19" 1907FP, 32 GB iPhone 4 Black
	1

Apr 7, 2012, 03:29 PM	#6
lordofthereef macrumors 601 Join Date: Nov 2011 Location: Boston, MA	FWIW they are likely going to restore it to see if that fixes anything before a full swap, so you might as well start with that, before anything else. Might save you a trip. __________________ I use iOS and Android daily and, more recently, Windows Phone 8. If what I say upsets you, it's probably because of your brand loyalty.
	0

Apr 8, 2012, 03:57 PM	#9
TaylorClark Thread Starter macrumors 6502 Join Date: Jul 2011 Location: UK, Fife	Booked an appointment for Tuesday at 7:30pm (BST) - will update when I'm back! __________________ 15" MacBook Pro with Retina Display - 2.6/8/768 iPhone 5 64GB 3rd Gen iPad (Wi-Fi Only) 64GB, iPad mini 64GB (Wi-Fi Only)
	0

Apr 10, 2012, 03:29 PM	#11
Jordan921 macrumors 68030 Join Date: Jul 2010 Location: Bay Area	Nice! No more broken button to worry about. __________________ Unlocked Black iPhone 5 32gb AT&T, 13.3" MacBook Air 1.86GHZ 4GB Ram 128GB SSD
	0

Apr 7, 2012, 03:13 PM	#5
TaylorClark Thread Starter macrumors 6502 Join Date: Jul 2011 Location: UK, Fife	Okay guys, thanks for helping! I'll try and get an appointment at the Apple Store soon... But my nearest one is hours away... I'll update when I have been! Oh! And thanks for reminding me about AssistiveTouch - so much easier now!
	0

Apr 11, 2012, 12:16 PM	#12
RMC Tech macrumors newbie Join Date: Apr 2012 Location: Lehigh Valley PA	Nice! Glad they fixed it up. That's normally a tricky thing. It's a whole wire assembly in some cases that needs to be replaced. They'd much rather just give you a refurbed or "new" phone. __________________ StartupCell - For high performance people
	0

Dec 17, 2012, 06:14 AM	#13
Shahmeer Salman macrumors newbie Join Date: Dec 2012	Hey guys have a problem similar to this on my iPhone 4. When I lock it down, it's screen goes off and I have to press the buttons (Sleep/wake&home) to enter the Lockscreen. Is it a software issue or a hardware issue I'M NERVOUS!PLEASE HELP! ---------- PS:I have used Assisive Touch. It works perfect for locking it down,but not waking it up
	0

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