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2012 Macbook Air Crashes - Chrome?

J

jwtadmin

macrumors newbie
Original poster
Jan 26, 2008
13
0
My brand new MacBook Air 2012 (2012 11 inch air - 2.0ghz i7 - 8GB Ram - 256GB SSD) has crashed with the gray screen of death 3 times now.

I have seen other reports on this on other sites.

Who else has seen this?

Interval Since Last Panic Report: 1104 sec
Panics Since Last Report: 1
Anonymous UUID: 5A1770BA-309F-49DC-8373-BF2474453409

Wed Jun 13 14:22:31 2012
panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f818789c1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000084, CR3: 0x000000003ff71023, CR4: 0x00000000001606e0
RAX: 0xffffff7f81878a94, RBX: 0x0000000000000077, RCX: 0x000000000000007c, RDX: 0x00000000000e9864
RSP: 0xffffff80eed7b9b0, RBP: 0xffffff80eed7b9c0, RSI: 0xffffff8017c4d200, RDI: 0xffffff8012899000
R8: 0xffffff80e195cd58, R9: 0x0000000000000000, R10: 0xffffff7f81879e7c, R11: 0xffffff80121455e8
R12: 0xffffff8015646688, R13: 0xffffff8012899000, R14: 0xffffff80d0bd7000, R15: 0xffffff8012899000
RFL: 0x0000000000010282, RIP: 0xffffff7f818789c1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000084, Error code: 0x0000000000000002, Faulting CPU: 0x2

Backtrace (CPU 2), Frame : Return Address
0xffffff80eed7b660 : 0xffffff8000220792
0xffffff80eed7b6e0 : 0xffffff80002c4794
0xffffff80eed7b890 : 0xffffff80002da55d
0xffffff80eed7b8b0 : 0xffffff7f818789c1
0xffffff80eed7b9c0 : 0xffffff7f8187cf8d
0xffffff80eed7bb00 : 0xffffff7f81879ee4
0xffffff80eed7bb60 : 0xffffff800065556e
0xffffff80eed7bb80 : 0xffffff8000655e4a
0xffffff80eed7bbe0 : 0xffffff80006565eb
0xffffff80eed7bd20 : 0xffffff80002a3f08
0xffffff80eed7be20 : 0xffffff8000223096
0xffffff80eed7be50 : 0xffffff80002148a9
0xffffff80eed7beb0 : 0xffffff800021bbd8
0xffffff80eed7bf10 : 0xffffff80002af140
0xffffff80eed7bfb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.6)[6E96736D-73A0-3F40-A2C9-50BF5CAFA624]@0xffffff7f81870000->0xffffff7f818d6fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff7f80829000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[A004D087-8FB7-3630-AD65-18DC2A9B2EEA]@0xffffff7f81692000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2E0BAC50-C4B6-3353-BADA-0168305F3D06]@0xffffff7f81371000

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:
11E2520

Kernel version:
Darwin Kernel Version 11.4.2: Sun May 13 17:40:40 PDT 2012; root:xnu-1699.30.4~1/RELEASE_X86_64
Kernel UUID: C3C26522-6744-3F65-9336-D9CBCD214849
System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)

System uptime in nanoseconds: 3146427242800
last loaded kext at 1951044950486: com.apple.filesystems.afpfs 9.8.1 (addr 0xffffff7f80859000, size 356352)
last unloaded kext at 307216355127: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f80794000, size 49152)
loaded kexts:
com.apple.filesystems.afpfs 9.8.1
com.apple.nke.asp_tcp 6.0.1
com.apple.filesystems.smbfs 1.7.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 7.2.6
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelFramebufferCapri 7.2.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBHub 5.0.7
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
System Profile:
Model: MacBookAir5,1, BootROM MBA51.00EF.B00, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f14
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4
 
I have seen at least two other reports of kernel panics on the 11" when running Google Chrome. Maybe it's their Flash Player plugin?
 
i haven't even tried running chrome on mine yet, but will when i get home today. Why not just use safari? I love using it on a mac....at work i use chrome, but on the mac safari is just so good.
 
Chrome can be useful as an Adobe Flash player, when you don't want to pollute your system with the general plugin. A few years ago, this is how I used it. I simply disabled as many features as possible in Chrome and only used it to play Flash-exclusive content.

Now, I don't even bother.
 
dcorban said:
Chrome can be useful as an Adobe Flash player, when you don't want to pollute your system with the general plugin. A few years ago, this is how I used it. I simply disabled as many features as possible in Chrome and only used it to play Flash-exclusive content.

Now, I don't even bother.
Click to expand...

Bingo! This is the main reason I use Chrome. I don't want the separate flash plugin on my system at all. This flaw has essentially given me a laptop on which I just can't use flash. I might as well go back to my old macbook air.
 
I'm having occasionally crashes and lock ups since getting my MBA last week. My last one never did it. I think the new graphics driver needs some work.
 
Occurred twice yesterday on a 13" 2012 pro.

I was using a chrome profile from a time machine backup so created a new one in case there was anything dodgy in it. Not had time to see if that fixed it.

Theres a lengthy thread on the apple site about it.

My suspicion is a chrome/gfx driver clash somewhere.
 
My first Mac, the 2012 11" I'm on holiday at the moment so have not used the machine for that many hours yet.

But Chrome crashed the system and required a restart.

For the the "Worlds Most Advanced" operating system I was amazed a web browser could completely crash the machine, seems like terrible coding on Apple's part.

Apple should not allow any application to bring down the whole operating system regardless of how badly coded an app might be.

Not had a complete lockup with Windows for years!

Still the Macbook Air's trackpad is delightful, and the machine is extremely fast, so overall happy.
 
ILoveDell said:
My first Mac, the 2012 11" I'm on holiday at the moment so have not used the machine for that many hours yet.

But Chrome crashed the system and required a restart.

For the the "Worlds Most Advanced" operating system I was amazed a web browser could completely crash the machine, seems like terrible coding on Apple's part.

Apple should not allow any application to bring down the whole operating system regardless of how badly coded an app might be.

Not had a complete lockup with Windows for years!

Still the Macbook Air's trackpad is delightful, and the machine is extremely fast, so overall happy.
Click to expand...

Apple aren't responsible if some no-name abandonware software crashes the system. Stick to reputable software companies.
 
Also to add, I'm having no problems and this is with consistent hammering of Flash on Chrome, eg almost always having simultaneous youtube tabs open and fully loaded (using the excellent Youtube Options extension).
 
2012 MBA 13" , have had it for only 2 days now and i have chrome & silverlight (to watch netflix) installed, no crashes so far.
 
Yup.

Mine crashed three times on Tuesday. Locked up. NOTHING was responsive. Had to kill the power to restart. I was working in Chrome all three times when it occurred and the error report fingered Chrome as the culprit.

Yesterday, I worked in Firefox all day while utilizing the same apps I was simultaneously working in before (Parallels, Spotify, Photoshop) and sure enough: no crashes.
 
GREEN4U said:
why dont you just stop using Chrome? Isn't Safari is better anyway.
Click to expand...

Have you read the thread? A huge benefit of chrome is that flash is built in. That way people like me dont have to install flash into OS X at all and can keep it regulated to just chrome without it contaminating my whole system.
 
wait, what?

so if Microsoft Windows 95 crashes due to buggy software, you don't blame it on its (windows 95's) incompetencies to properly sandbox/protect the OS from such things?

Puevlo said:
Apple aren't responsible if some no-name abandonware software crashes the system. Stick to reputable software companies.
Click to expand...
 
I got my machine on Monday, and have had this issue oddly enough once each day of ownership. Don't recall seeing it before (or if it happened, didn't check my logs to verify it was chrome) over the last couple years of using Chrome on OSX. That said, my prior machine had Flash installed separately, now I'm using Chromes Flash.

It's nice to hear Canary fixes this, which means whatever is causing this will be addressed in the regular build soon enough, but going to Canary may cause an assortment of other problems as it's cutting edge nightly builds. Unfortunately as a professional web dev I need to know I'm working with a stable - crashing machine aside - build.
 
Same thing is happening to me on my 13 MBA when using Chrome. I originally purchased an 11 inch before returning it for the 13 and that also froze on me a few times while using Chrome.

Just got off the phone with Apple and they said there were no known issues and that I should basically use Safari and see if that helps...
 
Fingers crossed but since resetting my profile its been fine. Wondering if it carried over some nvidia workaround from my old macbook.
 
I've seen a number of posts where people complain about crashing with their new laptops, and in all the posts, chrome is the common denominator. I'd remove it and see if stability returns.
 
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