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Old Jun 21, 2012, 02:00 PM   #1
quisguous
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Unhappy Macbook Air 2012 freezing up

I've got a brand new Macbook Air 2012 with 8GB ram, 512 GB SSD, Core i7. I transfered all my files, apps, etc from my old Macbook Air. And last night it froze twice in an hour. I wasn't doing anything fancy, CPU load was very low. The freeze was full: no beachball, no crash screen, nothing, just everything stopped working and what was on the screen stayed there, frozen in time.

It was a bit warm in my home, 85 F or so, but I wouldn't expect that to freeze my brand spanking new machine. But, it hasn't happened since I've been using it in a cooler environment (70 F) as yet.

Anyone else having a similar problem?
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Old Jun 21, 2012, 02:11 PM   #2
spasur
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This happened to me last night while watching a video on the web. The MBA was on my lap, but I avoided making contact with the center of the machine because it was so hot. It was above 80 degrees ambient temp.
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Old Jun 21, 2012, 02:14 PM   #3
mixman
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I just had the laptop crash on me.

Was switching from Chrome to Firefox (flash) to watch the football game. Darkness and sound in a loop in background.
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Old Jun 21, 2012, 02:30 PM   #4
codeus
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Dumb question, but did you guys run software update and install the fix Apple released specifically for graphics issues with the new MBA?

MacBook Air (Mid 2012) Software Update 1.0
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Old Jun 21, 2012, 02:37 PM   #5
mixman
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Originally Posted by codeus View Post
Dumb question, but did you guys run software update and install the fix Apple released specifically for graphics issues with the new MBA?

MacBook Air (Mid 2012) Software Update 1.0
All available updates applied from the beginning.
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Old Jun 21, 2012, 02:44 PM   #6
vingem
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were anyone of you who had their MBA crash, watching flash video on chrome? some folks seems to be experiencing similar problems with that and there's a separate thread going on http://forums.macrumors.com/showthread.php?t=1390896 maybe it's similar issue.
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Old Jun 21, 2012, 02:44 PM   #7
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Quote:
Originally Posted by codeus View Post
Dumb question, but did you guys run software update and install the fix Apple released specifically for graphics issues with the new MBA?
1. Hmmm. Why would Apple ship something without the latest update?
2. How did you find out about this so quickly?!!
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Old Jun 21, 2012, 02:48 PM   #8
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Kind of ironic...

My maxed out 13" I picked up last eve is bad.

It has frozen twice, and a restart or Shutdown gives a white screen, followed by a spinning wheel from anywhere from 10 seconds to 20 seconds before it completes the action.

thought it was a bad install from a migration, so today I just wiped the drive and restored fresh.

No data on the machine and it takes time to shut down, very odd.
It's going back.
My core 2 due shuts down, and restarts in a flash.
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Old Jun 21, 2012, 02:50 PM   #9
vingem
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Quote:
Originally Posted by majordude View Post
1. Hmmm. Why would Apple ship something without the latest update?
2. How did you find out about this so quickly?!!
it was on engadget & few other tech sites and actually an apple rep stopped by and asked the rep who was helping me set up my MBA to do the update before i could leave and to spread the word.
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Old Jun 21, 2012, 03:00 PM   #10
majordude
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Originally Posted by tigres View Post
It has frozen twice, and a restart or Shutdown gives a white screen, followed by a spinning wheel from anywhere from 10 seconds to 20 seconds before it completes the action.
Does it crash because of Chrome or something else?
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Old Jun 21, 2012, 03:05 PM   #11
calvol
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Is this heat related? Does it only happen above a certain temp when watching videos and such.
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Old Jun 21, 2012, 03:17 PM   #12
tigres
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Originally Posted by majordude View Post
Does it crash because of Chrome or something else?
No, I don't use chrome.
It froze on Mail & calendar
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Old Jun 21, 2012, 03:23 PM   #13
majordude
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Originally Posted by tigres View Post
No, I don't use chrome. It froze on Mail & calendar
That's not good. Sorry to hear you are having problems.
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Old Jun 21, 2012, 03:38 PM   #14
KPOM
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Was it a kernel panic, or did it just freeze up? If it does it again, have it checked out, as a bad logic board can lead to kernel panics.
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Old Jun 21, 2012, 03:41 PM   #15
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Quote:
Originally Posted by quisguous View Post
I've got a brand new Macbook Air 2012 with 8GB ram, 512 GB SSD, Core i7. I transfered all my files, apps, etc from my old Macbook Air. And last night it froze twice in an hour. I wasn't doing anything fancy, CPU load was very low. The freeze was full: no beachball, no crash screen, nothing, just everything stopped working and what was on the screen stayed there, frozen in time.

It was a bit warm in my home, 85 F or so, but I wouldn't expect that to freeze my brand spanking new machine. But, it hasn't happened since I've been using it in a cooler environment (70 F) as yet.

Anyone else having a similar problem?
try resetting the SMC
http://support.apple.com/kb/HT3964

then reset PRAM
http://support.apple.com/kb/HT1379?viewlocale=en_US
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Old Jun 21, 2012, 08:11 PM   #16
tigres
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Originally Posted by majordude View Post
That's not good. Sorry to hear you are having problems.
No worries,
They swapped it out; said it was most likely bad ram on the board.
The white spinning wheel shutdown screen gave it away apparently.

Pretty costly DOA, but it's all good.
Now preying this replacement (that is now restoring from a backup) is worth all that I am reading.
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Old Jun 21, 2012, 08:16 PM   #17
majordude
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Originally Posted by tigres View Post
They swapped it out; said it was most likely bad ram on the board.
Awesome!

(Remember the old days of the PC when manufacturers would take 3-5 days to "burn in" a computer before they shipped it?)
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Old Jun 21, 2012, 09:18 PM   #18
slumpey326
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my new macbook air 13in froze just now while trying to watch the basketball game via espn3. Also using chrome by the way.
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Old Jun 22, 2012, 01:20 AM   #19
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Originally Posted by tigres View Post
No worries,
They swapped it out; said it was most likely bad ram on the board.
The white spinning wheel shutdown screen gave it away apparently.

Pretty costly DOA, but it's all good.
Now preying this replacement (that is now restoring from a backup) is worth all that I am reading.
Any issues since the swap? I'm experiencing the same behavior on mine. Occasionally EVERYTHING will freeze, but more times than not, I'll still be able to move the eternally spinning ball until I'm inevitably forced to force a hard reset.

I thought it might be Chrome but the problems persisted even after I uninstalled it.
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Old Jun 22, 2012, 07:10 PM   #20
RocketRed
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My Macbook Air (2012 Ultimate 13'') just froze on me. I had to hold the power button to restart it.

This is the first time I've ever had a Macbook freeze up on me. I thought only Windows computers did this.
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Old Jun 22, 2012, 07:31 PM   #21
tigres
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Originally Posted by rookpsu View Post
Any issues since the swap? I'm experiencing the same behavior on mine. Occasionally EVERYTHING will freeze, but more times than not, I'll still be able to move the eternally spinning ball until I'm inevitably forced to force a hard reset.

I thought it might be Chrome but the problems persisted even after I uninstalled it.
Did the swap last eve.
Restored from backup, all is well.
All day, no page outs and is leaps quicker than my old one.
Running VMware all day, along with OSX; it's a dream.

i7 2.0, 8gb 512.
Good for another 2-3 years I imagine.
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Old Jun 22, 2012, 09:14 PM   #22
Furi Kuri
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I just picked up a new base 13in macbook air on Tuesday and I've had the same thing happen to me twice. I don't know what caused it, I was doing different things each time and I updated it the day I got it. I really hope this doesn't continue..

Edit: happened again today, with google chrome (no videos open) and mail running.

Last edited by Furi Kuri; Jun 23, 2012 at 04:37 PM.
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Old Jun 22, 2012, 09:32 PM   #23
darthpotato94
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i've had the exact same problems but since the latest update I haven't encountered any problems. I considered getting a new replacement but I don't think that's gonna help. Besides every time I call Apple, they tell me to reinstall Lion. **** that ****. I think there was a problem with flash and the new HD4000 onboard graphics. It's all good for me for now.

----------

Quote:
Originally Posted by tigres View Post
My maxed out 13" I picked up last eve is bad.

It has frozen twice, and a restart or Shutdown gives a white screen, followed by a spinning wheel from anywhere from 10 seconds to 20 seconds before it completes the action.

thought it was a bad install from a migration, so today I just wiped the drive and restored fresh.

No data on the machine and it takes time to shut down, very odd.
It's going back.
My core 2 due shuts down, and restarts in a flash.
Are you talking about the 2012 model?
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Old Jun 22, 2012, 10:14 PM   #24
tigres
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Originally Posted by darthpotato94 View Post
i've had the exact same problems but since the latest update I haven't encountered any problems. I considered getting a new replacement but I don't think that's gonna help. Besides every time I call Apple, they tell me to reinstall Lion. **** that ****. I think there was a problem with flash and the new HD4000 onboard graphics. It's all good for me for now.

----------



Are you talking about the 2012 model?
Yes, I was referring to the 2012 model that I replace my 2010 with.
The replacement is so far so good. A very nice improvement.
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Old Jun 22, 2012, 11:54 PM   #25
urkel
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Ive had freezes 4 times (Random apps. Aperture, Browser, File Transfer) and the black box crash screen twice (I wasnt even using it). I did do a migration from a 2011 Air so thats the easy blame but I dont feel like doing a fresh install so I'll just live with it and see if an update or ML fixes things.
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