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Macbook Air 2012 freezing up

quisguous

quisguous

macrumors newbie
Original poster
Jun 9, 2009
29
2
I've got a brand new Macbook Air 2012 with 8GB ram, 512 GB SSD, Core i7. I transfered all my files, apps, etc from my old Macbook Air. And last night it froze twice in an hour. I wasn't doing anything fancy, CPU load was very low. The freeze was full: no beachball, no crash screen, nothing, just everything stopped working and what was on the screen stayed there, frozen in time.

It was a bit warm in my home, 85 F or so, but I wouldn't expect that to freeze my brand spanking new machine. But, it hasn't happened since I've been using it in a cooler environment (70 F) as yet.

Anyone else having a similar problem?
 
This happened to me last night while watching a video on the web. The MBA was on my lap, but I avoided making contact with the center of the machine because it was so hot. It was above 80 degrees ambient temp.
 
I just had the laptop crash on me.

Was switching from Chrome to Firefox (flash) to watch the football game. Darkness and sound in a loop in background.
 
codeus said:
Dumb question, but did you guys run software update and install the fix Apple released specifically for graphics issues with the new MBA?
Click to expand...

1. Hmmm. Why would Apple ship something without the latest update?
2. How did you find out about this so quickly?!! :eek:
 
Kind of ironic...

My maxed out 13" I picked up last eve is bad.

It has frozen twice, and a restart or Shutdown gives a white screen, followed by a spinning wheel from anywhere from 10 seconds to 20 seconds before it completes the action.

thought it was a bad install from a migration, so today I just wiped the drive and restored fresh.

No data on the machine and it takes time to shut down, very odd.
It's going back.
My core 2 due shuts down, and restarts in a flash.
 
majordude said:
1. Hmmm. Why would Apple ship something without the latest update?
2. How did you find out about this so quickly?!! :eek:
Click to expand...

it was on engadget & few other tech sites and actually an apple rep stopped by and asked the rep who was helping me set up my MBA to do the update before i could leave and to spread the word.
 
Is this heat related? Does it only happen above a certain temp when watching videos and such.
 
Was it a kernel panic, or did it just freeze up? If it does it again, have it checked out, as a bad logic board can lead to kernel panics.
 
quisguous said:
I've got a brand new Macbook Air 2012 with 8GB ram, 512 GB SSD, Core i7. I transfered all my files, apps, etc from my old Macbook Air. And last night it froze twice in an hour. I wasn't doing anything fancy, CPU load was very low. The freeze was full: no beachball, no crash screen, nothing, just everything stopped working and what was on the screen stayed there, frozen in time.

It was a bit warm in my home, 85 F or so, but I wouldn't expect that to freeze my brand spanking new machine. But, it hasn't happened since I've been using it in a cooler environment (70 F) as yet.

Anyone else having a similar problem?
Click to expand...

try resetting the SMC
http://support.apple.com/kb/HT3964

then reset PRAM
http://support.apple.com/kb/HT1379?viewlocale=en_US
 
tigres said:
No worries,
They swapped it out; said it was most likely bad ram on the board.
The white spinning wheel shutdown screen gave it away apparently.

Pretty costly DOA, but it's all good.
Now preying this replacement (that is now restoring from a backup) is worth all that I am reading.:cool:
Click to expand...

Any issues since the swap? I'm experiencing the same behavior on mine. Occasionally EVERYTHING will freeze, but more times than not, I'll still be able to move the eternally spinning ball until I'm inevitably forced to force a hard reset.

I thought it might be Chrome but the problems persisted even after I uninstalled it.
 
My Macbook Air (2012 Ultimate 13'') just froze on me. I had to hold the power button to restart it.

This is the first time I've ever had a Macbook freeze up on me. I thought only Windows computers did this.
 
rookpsu said:
Any issues since the swap? I'm experiencing the same behavior on mine. Occasionally EVERYTHING will freeze, but more times than not, I'll still be able to move the eternally spinning ball until I'm inevitably forced to force a hard reset.

I thought it might be Chrome but the problems persisted even after I uninstalled it.
Click to expand...

Did the swap last eve.
Restored from backup, all is well.
All day, no page outs and is leaps quicker than my old one.
Running VMware all day, along with OSX; it's a dream.

i7 2.0, 8gb 512.
Good for another 2-3 years I imagine.
 
I just picked up a new base 13in macbook air on Tuesday and I've had the same thing happen to me twice. I don't know what caused it, I was doing different things each time and I updated it the day I got it. I really hope this doesn't continue..

Edit: happened again today, with google chrome (no videos open) and mail running.
 
Last edited:
i've had the exact same problems but since the latest update I haven't encountered any problems. I considered getting a new replacement but I don't think that's gonna help. Besides every time I call Apple, they tell me to reinstall Lion. **** that ****. I think there was a problem with flash and the new HD4000 onboard graphics. It's all good for me for now.

----------
tigres said:
My maxed out 13" I picked up last eve is bad.

It has frozen twice, and a restart or Shutdown gives a white screen, followed by a spinning wheel from anywhere from 10 seconds to 20 seconds before it completes the action.

thought it was a bad install from a migration, so today I just wiped the drive and restored fresh.

No data on the machine and it takes time to shut down, very odd.
It's going back.
My core 2 due shuts down, and restarts in a flash.
Click to expand...

Are you talking about the 2012 model?
 
darthpotato94 said:
i've had the exact same problems but since the latest update I haven't encountered any problems. I considered getting a new replacement but I don't think that's gonna help. Besides every time I call Apple, they tell me to reinstall Lion. **** that ****. I think there was a problem with flash and the new HD4000 onboard graphics. It's all good for me for now.

----------



Are you talking about the 2012 model?
Click to expand...

Yes, I was referring to the 2012 model that I replace my 2010 with.
The replacement is so far so good. A very nice improvement.
 
Ive had freezes 4 times (Random apps. Aperture, Browser, File Transfer) and the black box crash screen twice (I wasnt even using it). I did do a migration from a 2011 Air so thats the easy blame but I dont feel like doing a fresh install so I'll just live with it and see if an update or ML fixes things.
 
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