Apple's Online Refurb Store Outage Reaches Third Day [Updated]

MacRumors · Jul 12, 2012, 12:06 PM

Over the past three days, numerous MacRumors readers have noted that Apple's online store for refurbished products has been completely empty, with the store pages simply noting "Sorry there are no products available, please check back later."

The outage affects all Mac, iPad, and iPod models, as well as clearance products, and appears to extend to Apple's online stores for every country in which direct sales are available. Individual pages for refurbished models simply list the products as "out of stock".

The reason for the complete absence of any refurbished products through Apple's online store remains unknown, and it is unclear when that status might change. But with the outage now in its third day, increasing numbers of customers hoping to take advantage of discounted pricing are finding themselves out of luck.

We've contacted Apple to inquire about the status of refurbished products, but have yet to receive a response.

Update: A number of MacRumors readers report being able to see stock in the refurbished store, while others viewing the same pages are seeing no results.

Article Link: Apple's Online Refurb Store Outage Reaches Third Day [Updated]

cRuNcHiE · 12:10 PM

It's been working fine here in the UK all week and right now it's fine too.

E.g here for an iPad http://store.apple.com/uk/product/FB293B/A

Lebannen · Jul 12, 2012, 12:09 PM

Quote:

Originally Posted by MacRumors

The outage affects all Mac, iPad, and iPod models, as well as clearance products, and appears to extend to Apple's online stores for every country in which direct sales are available.

The UK store was working yesterday, and still appears to be working today - for example, see http://store.apple.com/uk/browse/home/specialdeals/mac.

Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?

johan.k · Jul 12, 2012, 12:12 PM

..., pls check back later.

cRuNcHiE · Jul 12, 2012, 12:13 PM

Quote:

Originally Posted by Lebannen

The UK store was working yesterday, and still appears to be working today - for example, see http://store.apple.com/uk/browse/home/specialdeals/mac.

Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?

Yep I can view all the content on the US store as well.

misfit356tsw · Jul 12, 2012, 12:14 PM

Refurbed Mac Mini for $699 is first on the list. Seems to be working here.

keithers24 · Jul 12, 2012, 12:14 PM

Working for me at the moment, I have noticed for a few days that it is up and down though.

GeekLawyer · Jul 12, 2012, 12:15 PM

Yeah... no.

I can see all the refurb products on the US store.

http://store.apple.com/us/product/FC968LL/A

bedifferent · Jul 12, 2012, 12:16 PM

Quote:

Originally Posted by Lebannen

The UK store was working yesterday, and still appears to be working today - for example, see http://store.apple.com/uk/browse/home/specialdeals/mac.

Edit: In fact, if I try the US store and the .au stores included in the MacRumors links, I'm seeing content as well. Perhaps only some people are being affected? Or are certain IP addresses getting blocked?

Image

£399 for a refurbished iPad 2?! That's $615 US, I knew the pricing was much higher for Apple products overseas but c'mon, that's ridiculous!

Yeah, it's working but it's been changed since last I saw:

http://store.apple.com/us/browse/home/specialdeals

petrucci666 · Jul 12, 2012, 12:16 PM

US works!

Peace · Jul 12, 2012, 12:16 PM

I read somewhere it was a problem with cookies.

charliex5 · Jul 12, 2012, 12:16 PM

Yeah, they were there last night when I was looking and they are there now too.

troop231 · Jul 12, 2012, 12:17 PM

I'm in the U.S. and this is what I get:

tbealmear · Jul 12, 2012, 12:17 PM

The US and UK stores are empty for me. Strange that some people can see stuff and some can't.

mwpeters8182 · Jul 12, 2012, 12:18 PM

Quote:

Originally Posted by GeekLawyer

Yeah... no.

I can see all the refurb products on the US store.

http://store.apple.com/us/product/FC968LL/A

If I click the link, shows up as "Out of Stock" for me.

cRuNcHiE · Jul 12, 2012, 12:20 PM

Quote:

Originally Posted by tbealmear

The US and UK stores are empty for me. Strange that some people can see stuff and some can't.

I can view it on puffin browser too on my iPad which is a virtual browser located in the USA and it still loads fine.

Have you tried browsing in an incognito browser/private browsing mode?

ritmomundo · Jul 12, 2012, 12:20 PM

Quote:

Originally Posted by mwpeters8182

If I click the link, shows up as "Out of Stock" for me.

Weird, I clicked the same link and it shows "In Stock" - $759.00

Edit: running Safari on MBA

charlituna · Jul 12, 2012, 12:20 PM

IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.

Peace · Jul 12, 2012, 12:23 PM

Quote:

Originally Posted by charlituna

IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.

Read the above posts man. The refurb store isn't out of stock.

It's a problem with cookies. Imho.

GeekLawyer · Jul 12, 2012, 12:23 PM

Quote:

Originally Posted by mwpeters8182

If I click the link, shows up as "Out of Stock" for me.

That is strange! It's showing as in-stock for me and I can add it to my cart.

Maybe try a different browser??

Diode · Jul 12, 2012, 12:24 PM

Quote:

Originally Posted by charlituna

IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.

But the entire store being empty is a sign of a problem.

I had to login to the store to see stock. Somethings wrong on Apple's end.

cfedu · Jul 12, 2012, 12:25 PM

The US and Canadian where down for me yesterday at one point.

Does anyone know where I can find an a list of prices for the refurbished macs even when they are out of stock? It's nice to be able to compare when I'm buying used from Craigslist.

Artful Dodger · Jul 12, 2012, 12:26 PM

Up and running fine here as I clicked on down the list…

DraziGuy · Jul 12, 2012, 12:26 PM

Quote:

Originally Posted by charlituna

IF the store is empty it isn't that big of a mystery.

Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.

Perhaps, but in all the years I have been looking at the refurb store, I have never seen it out of EVERYTHING at once. That includes Airports, Macs, AppleTVs. It seems unlikely that everything would suddenly be out when that has never happened before. More likely, there is some sort of technical error. Right now, I see nothing in the store, but when I was at an Apple store last night (Burlington, Canada), all of the regular stuff was there. So it is either a location based problem or an intermittent problem or a cookie problem.

troop231 · Jul 12, 2012, 12:27 PM

Quote:

Originally Posted by ritmomundo

What happened to the "down" votes?

http://forums.macrumors.com/showthread.php?t=1153058

Jul 12, 2012, 12:06 PM	#1
MacRumors macrumors bot Join Date: Apr 2001	Apple's Online Refurb Store Outage Reaches Third Day [Updated] Over the past three days, numerous MacRumors readers have noted that Apple's online store for refurbished products has been completely empty, with the store pages simply noting "Sorry there are no products available, please check back later." The outage affects all Mac, iPad, and iPod models, as well as clearance products, and appears to extend to Apple's online stores for every country in which direct sales are available. Individual pages for refurbished models simply list the products as "out of stock". The reason for the complete absence of any refurbished products through Apple's online store remains unknown, and it is unclear when that status might change. But with the outage now in its third day, increasing numbers of customers hoping to take advantage of discounted pricing are finding themselves out of luck. We've contacted Apple to inquire about the status of refurbished products, but have yet to receive a response. Update: A number of MacRumors readers report being able to see stock in the refurbished store, while others viewing the same pages are seeing no results. Article Link: Apple's Online Refurb Store Outage Reaches Third Day [Updated]
	0

Jul 12, 2012, 12:08 PM	#2
cRuNcHiE macrumors 6502a Join Date: Jan 2007	It's been working fine here in the UK all week and right now it's fine too. E.g here for an iPad http://store.apple.com/uk/product/FB293B/A Last edited by cRuNcHiE; Jul 12, 2012 at 12:10 PM. Reason: Link
	1

Jul 12, 2012, 12:14 PM	#6
misfit356tsw macrumors regular Join Date: Oct 2007	Refurbed Mac Mini for $699 is first on the list. Seems to be working here. __________________ "iPad will not come in a 7" form; nor will it include any form of carbon fiber. Liquidmetal, perhaps. There iLounge, you can quote me." By tigres
	0

Jul 12, 2012, 12:14 PM	#7
keithers24 macrumors regular Join Date: Sep 2008 Location: TX	Working for me at the moment, I have noticed for a few days that it is up and down though. __________________ 64GB iPad mini, 32gb Slate iPhone 5, 2011 Mac mini as my media server, 2011 15in MBP... that i keep trying to turn retina
	0

Jul 12, 2012, 12:17 PM	#13
troop231 macrumors 601 Join Date: Jan 2010 Location: At the gym	I'm in the U.S. and this is what I get: __________________ My iOS apps: MyTradeshow , Outdoor Rules & Regulations iPhone 5 MBP 15" 2.3 i7 HR-AG
	4

Jul 12, 2012, 12:12 PM	#4
johan.k macrumors regular Join Date: Jun 2007 Location: Malaysia	..., pls check back later.
	0

Jul 12, 2012, 12:15 PM	#8
GeekLawyer macrumors Demi-God Join Date: Jun 2007 Location: The post is coming from inside the house!	Yeah... no. I can see all the refurb products on the US store. http://store.apple.com/us/product/FC968LL/A
	1

Jul 12, 2012, 12:16 PM	#10
petrucci666 macrumors 6502a Join Date: Apr 2009	US works!
	1

Jul 12, 2012, 12:16 PM	#11
Peace macrumors P6 Join Date: Apr 2005 Location: Space--The ONLY Frontier	I read somewhere it was a problem with cookies.
	1

Jul 12, 2012, 12:16 PM	#12
charliex5 macrumors regular Join Date: Jun 2008 Location: Seattle, WA	Yeah, they were there last night when I was looking and they are there now too.
	0

Jul 12, 2012, 12:17 PM	#14
tbealmear macrumors regular Join Date: Jul 2007 Location: Morgantown, WV	The US and UK stores are empty for me. Strange that some people can see stuff and some can't. __________________ 20" First Gen Alum iMac @ 2Ghz - 15" early 2011 MPB - 60Gb iPod - 16GB iPad
	1

Jul 12, 2012, 12:20 PM	#18
charlituna macrumors 603 Join Date: Jun 2008 Location: Los Angeles, CA	IF the store is empty it isn't that big of a mystery. Refurbs are from customer returns. Either no one is returning stuff cause they like what they got or the rate of returns is slower than the rate folks were buying up the refurbs. Basic retail math.
	0

Jul 12, 2012, 12:25 PM	#22
cfedu macrumors regular Join Date: Mar 2009 Location: Calgary	The US and Canadian where down for me yesterday at one point. Does anyone know where I can find an a list of prices for the refurbished macs even when they are out of stock? It's nice to be able to compare when I'm buying used from Craigslist.
	0

Jul 12, 2012, 12:26 PM	#23
Artful Dodger macrumors 68020 Join Date: May 2004 Location: In a false sense of reality...My Mind!	Up and running fine here as I clicked on down the list… __________________ 27" iMac, 3.4GHz Quad-Core Intel Core i7, 16GB RAM, 1TB HDD + 256GB SSD, AMD Radeon HD 6970M 2GB; Quad G-Drive; 12" Wacom Cintiq
	0

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