Tomorrow we send my wife's iBookG3 to AppleCare....

xsedrinam · Jul 28, 2005, 12:22 AM

...for the third time, with the same logic board malfunction which is common knowledge with this model. Anyone know of a more efficient way to go about it other than:
1-call AppleCare at the 1-800 number
2-describe problem and request box to be sent to us.
3-wait for box to come, pack and resent to Apple at the drop sight
4-Hope they replace the logic board, repair the CD tray and use some better resin that what's reportedly caused the older logic board failure?
Thanks
X

ChrisFromCanada · Jul 28, 2005, 12:38 AM

Wait until you have to do it 3 times, raise a little hell on the phone and get a brand new G4 ibook.

xsedrinam · Jul 28, 2005, 12:42 AM

Quote:

Originally Posted by ChrisFromCanada

Wait until you have to do it 3 times, raise a little hell on the phone and get a brand new G4 ibook.

I could readily go for your second and third points. Customer loyalty and reward seem to be a wanning practice. Thanks for spending a comment on us.
X

staticdisaster · Jul 28, 2005, 01:39 AM

My aunt's 2 year old iBook G3 w/Applecare last week had a logic board failure for the 4th time. My aunt complained loud enuff this time around and now Apple's going to send a new laptop (one of the ones released just yesterday!).

katie ta achoo · Jul 28, 2005, 01:53 AM

Quote:

Originally Posted by staticdisaster

My aunt's 2 year old iBook G3 w/Applecare last week had a logic board failure for the 4th time. My aunt complained loud enuff this time around and now Apple's going to send a new laptop (one of the ones released just yesterday!).

Ooooo. Nice upgrade!

Hehe, if someone didn't know that they would just replace it, I can see the call:
"Hey, AppleCare? My iBook is SOO much faster now! What did you do to it?"

MacRy · Jul 28, 2005, 03:15 AM

I can only sympathize i'm afraid. My G4 iBook went back to Apple yesterday because of a problem with the screen that they didn't fix the last time that it went back. The first time I had it repaired (they replaced the logic board) I had to deliver and collect it myself because they weren't running the collection program then.....that was a 200 mile round trip! It has the same problem but only worse so I wasted my time and petrol that first time. I'll kick up a fuss big time if they don't correct the problem this time around.

weg · Jul 28, 2005, 05:09 AM

Quote:

Originally Posted by ChrisFromCanada

Wait until you have to do it 3 times, raise a little hell on the phone and get a brand new G4 ibook.

Here in Austria the manufacturer gets 2 chances to fix the problem. If the same problem occurs a 3rd time, you can demand that they give you your money back (if the product is still under warranty, of course).

joecool85 · Jul 28, 2005, 05:16 AM

Quote:

Originally Posted by staticdisaster

My aunt's 2 year old iBook G3 w/Applecare last week had a logic board failure for the 4th time. My aunt complained loud enuff this time around and now Apple's going to send a new laptop (one of the ones released just yesterday!).

Wow...makes me wish I had gotten AppleCare on my rev a PB when I bought it 2 years ago. Can you imagine going from a 867mhz PB to a 1.5ghz PB!!

Jul 28, 2005, 12:22 AM	#1
xsedrinam macrumors 68040 Join Date: Oct 2004	Tomorrow we send my wife's iBookG3 to AppleCare.... ...for the third time, with the same logic board malfunction which is common knowledge with this model. Anyone know of a more efficient way to go about it other than: 1-call AppleCare at the 1-800 number 2-describe problem and request box to be sent to us. 3-wait for box to come, pack and resent to Apple at the drop sight 4-Hope they replace the logic board, repair the CD tray and use some better resin that what's reportedly caused the older logic board failure? Thanks X
	0

Jul 28, 2005, 12:38 AM	#2
ChrisFromCanada macrumors 65816 Join Date: May 2004 Location: Hamilton, Ontario (CANADA)	Wait until you have to do it 3 times, raise a little hell on the phone and get a brand new G4 ibook. __________________ Powermac G5 - Dual 2.5 GHz SR Macbook Pro - 2.2GHz Xbox 360 30GB iPod Video Sony DCR-PC105
	0

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Jul 28, 2005, 01:39 AM	#4
staticdisaster macrumors newbie Join Date: Feb 2005 Location: McAllen, TX	My aunt's 2 year old iBook G3 w/Applecare last week had a logic board failure for the 4th time. My aunt complained loud enuff this time around and now Apple's going to send a new laptop (one of the ones released just yesterday!).
	0

Jul 28, 2005, 03:15 AM	#6
MacRy macrumors 68000 Join Date: Apr 2004 Location: England	I can only sympathize i'm afraid. My G4 iBook went back to Apple yesterday because of a problem with the screen that they didn't fix the last time that it went back. The first time I had it repaired (they replaced the logic board) I had to deliver and collect it myself because they weren't running the collection program then.....that was a 200 mile round trip! It has the same problem but only worse so I wasted my time and petrol that first time. I'll kick up a fuss big time if they don't correct the problem this time around.
	0