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Old Sep 21, 2012, 04:24 PM   #1
falconman515
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How do I activate an AT&T ordered iPhone 5? Just Says No Service?

Got my iPhone 5 in the mail just not and its all set-up restoring from back-up but it still says no service?

Do I need to call AT&T to get it activated?

Thanks for the info.
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Old Sep 21, 2012, 04:26 PM   #2
mantan
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If you ordered online you should have received an activation link with your initial order. You'd need to click on that link and enter your IMEI and ICCID numbers to activate your phone.
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Old Sep 21, 2012, 04:30 PM   #3
falconman515
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Quote:
Originally Posted by mantan View Post
If you ordered online you should have received an activation link with your initial order. You'd need to click on that link and enter your IMEI and ICCID numbers to activate your phone.
I looked back in my order emails and there was nothing in regards to activating the new phone once it arrives.
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Old Sep 21, 2012, 04:38 PM   #4
mantan
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Quote:
Originally Posted by falconman515 View Post
I looked back in my order emails and there was nothing in regards to activating the new phone once it arrives.
I was mistaken...looking back it was in the email from ATT that they sent when it shipped.

It had the link to track the order and a link to activate it once it was received.
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Old Sep 21, 2012, 04:39 PM   #5
Rogean
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Had the same issue hehe. Try this link, should only have to just click next a few times: https://www.wireless.att.com/activations/
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Old Sep 21, 2012, 04:42 PM   #6
Powrie
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You go to the activations link and go through the process there.

After your activated on your number you have to wait 15 mins or so for it to take effect.

Then turn your phone all the way off by holding down the button then slide to turn off.


Then turn your Phone back on.

It should now be activated.
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Old Sep 21, 2012, 04:44 PM   #7
falconman515
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Quote:
Originally Posted by Rogean View Post
Had the same issue hehe. Try this link, should only have to just click next a few times: https://www.wireless.att.com/activations/

This is what I get on this link:

ACT005: We apologize for any inconvenience. iPhone users must connect to iTunes to activate service. All other users click here to register your mobile number and update your new equipment. If you need further assistance, please contact Customer Service at 1-800-331-0500.

I have already connected to iTunes after restoring from back-up and there is no activation process that takes place.

Still stuck with No Service
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Old Sep 21, 2012, 04:47 PM   #8
Powrie
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Install Itunes.

Plug in your phone.

Go through ATT activation page again.
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Old Sep 21, 2012, 04:47 PM   #9
falconman515
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Quote:
Originally Posted by mantan View Post
I was mistaken...looking back it was in the email from ATT that they sent when it shipped.

It had the link to track the order and a link to activate it once it was received.
Never got an email when it shipped just a text message was all.

----------

Quote:
Originally Posted by Powrie View Post
Install Itunes.

Plug in your phone.

Go through ATT activation page again.
Been there done that ... I plug into iTunes and it does nothing ... just shows my phone like it normally would.
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Old Sep 21, 2012, 04:50 PM   #10
Powrie
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You have to plug your phone into itunes and let it charge.

Then go to the webpage and try the activation for the number and it should go through.

But let the phone sit plugged in for 15 mins, unplug it, then turn it off and turn it back on.
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Old Sep 21, 2012, 04:50 PM   #11
Tnnrx7
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Use live chat option on att.com - have them provision your IMEI and ICCID and reboot your phone

I did this today and it was instant.
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Old Sep 21, 2012, 04:50 PM   #12
HowardSmith
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I has to call AT&T wireless. Whe. You punch in your cell phone number it say you have recently upgraded, would you like to activate. Follow the prompts and it only took about 5 minutes. After that LTE!
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Old Sep 21, 2012, 04:50 PM   #13
falconman515
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Quote:
Originally Posted by Powrie View Post
You have to plug your phone into itunes and let it charge.

Then go to the webpage and try the activation for the number and it should go through.

But let the phone sit plugged in for 15 mins then turn it off and turn it back on.
Go to what webpage?
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Old Sep 21, 2012, 04:52 PM   #14
Powrie
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the Att activations page:

https://www.wireless.att.com/activations/
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Old Sep 21, 2012, 05:00 PM   #15
falconman515
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The link you supplied was the same as above and did not work ... al I got was the erro I stated above.

So ... I called the number in the error and it walked me through me a few steps and said my phone is now activated ... said to turn off for 5 minutes then turn back on .... I did this and when I turned back on it said no service for about 30 seconds and then kicked in!

I am now active.

Thanks though for all the info .. I would have never got that number if I didn't use the link and get that error.

Thanks again and I hope everyone enjoys there new phone!
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Last edited by falconman515; Sep 21, 2012 at 05:09 PM.
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Old Sep 21, 2012, 05:08 PM   #16
sarcosis
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Here is how I activated my wife's iPhone this morning. You need like it was brand new, so you will need to do a factory reset. Walkthrough the setup on the phone and during that process, it will activate. If it doesn't give you any activation screens, call AT&T or go to an AT&T Store and they will activate it for you. Just have your IMEI in hand so they can ID your handset.
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Old Sep 21, 2012, 05:08 PM   #17
McBeats
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Are you guys sure about that? Because every time I go to the website it keeps telling you to do it in iTunes.... Not going to lie, this is frusterating.
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Old Sep 21, 2012, 05:10 PM   #18
falconman515
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Originally Posted by McBeats View Post
Are you guys sure about that? Because every time I go to the website it keeps telling you to do it in iTunes.... Not going to lie, this is frusterating.
If you are having the same issue as me call this number: Customer Service at 1-800-331-0500

I stated above how it worked for me. Hope this does it for you as well.
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Old Sep 21, 2012, 05:42 PM   #19
puttputt
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Step 4 in from the email: "4. Activate your device online at att.com/Activations or by calling 1-866-895-1099 from another phone."

The activations web page did not work for me.

I called the phone number above and it worked perfectly. It is all automated and was a quick, simple process.
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Old Sep 21, 2012, 07:27 PM   #20
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Quote:
Originally Posted by puttputt View Post
Step 4 in from the email: "4. Activate your device online at att.com/Activations or by calling 1-866-895-1099 from another phone."

The activations web page did not work for me.

I called the phone number above and it worked perfectly. It is all automated and was a quick, simple process.
I second this. Couldn't activate all day, finally called the number, easy automated process, phone is activated. Thanks everyone!
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Old Sep 21, 2012, 07:34 PM   #21
McBeats
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ended up breaking down n calling em, haha. no problems they got it goin in 5-10 minutes.
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