As of 8:30pm EST 9/23/12 people have saved $1,398 from the information in this thread. Want to help as many people as possible.
You can do it through their live chat. I just contacted them and they refunded both $36 upgrade fees. Technically they credited my account for that amount.
Its quick and easy and can save you some money.
http://www.att.com/esupport/main.jsp?cv=820
Live chat is on the right side of the screen, sign in and click billing and payment support.
All I said was:
"Good morning. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account."
(When I wrote it to them it was plural as I was doing two fees and two contract extensions)
You can do it through their live chat. I just contacted them and they refunded both $36 upgrade fees. Technically they credited my account for that amount.
Its quick and easy and can save you some money.
http://www.att.com/esupport/main.jsp?cv=820
Live chat is on the right side of the screen, sign in and click billing and payment support.
All I said was:
"Good morning. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account."
(When I wrote it to them it was plural as I was doing two fees and two contract extensions)
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