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Old Sep 23, 2012, 03:49 PM   #1
Reikochan
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My new iPhone 5 has static/lines on keyboard

I have a flawless iPhone 5 that works perfectly. However, on the App Store and the iTunes Store when it asks for my password, I will go to type it in and when I do I will see these lines going across my keyboard that move and act like static.

I ordered it from apple so my question is, should I return it? Or is this a software issue? It doesn't do this anywhere else on the phone. It only happens when the keyboard turns black and asks for a password for one of the main stores.

I was able to make this happen purposely several times on my phone, but when I grabbed my husband's iPhone 5 I could not mimic my problem.

I am including a video I found on YouTube that mimics the same problem.

http://m.youtube.com/#/watch?v=BJobx...%3DBJobxmLXiHo

Can this issue be recreated on an iPhone 4S or anther 5? Not sure what to do.
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Old Sep 23, 2012, 04:27 PM   #2
eko425
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I'm having the exact same problem. Hoping it's a software bug for 6.0 and not a hardware defect. No other problems so far. I bought mine from Verizon, so I'm hoping it's not a big deal because it's a pain to return through them...
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Old Sep 23, 2012, 05:13 PM   #3
Aepcopat
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Returns

I got mine from Verizon and it had something loose inside of it. I walked into apple on Friday afternoon and they gave me a new one no questions asked
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Old Sep 23, 2012, 05:16 PM   #4
Reikochan
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Quote:
Originally Posted by Aepcopat View Post
I got mine from Verizon and it had something loose inside of it. I walked into apple on Friday afternoon and they gave me a new one no questions asked
I live in an area where the nearest apple store is five hours away. To replace my phone would be a huge hassle, I would ether have to drive it or send it back to apple and be without a phone for weeks unless they want to send me one first.

At this point, I'm really just curious if this is a software or hardware problem.
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Old Sep 23, 2012, 05:58 PM   #5
Aepcopat
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Oh sorry about that. I plan on going to apple tomorrow, I'll let you know what the say.
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Old Sep 23, 2012, 07:18 PM   #6
bobo31790
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Quote:
Originally Posted by Reikochan View Post
I live in an area where the nearest apple store is five hours away. To replace my phone would be a huge hassle, I would ether have to drive it or send it back to apple and be without a phone for weeks unless they want to send me one first.

At this point, I'm really just curious if this is a software or hardware problem.
Just call apple I have heard people getting replacements without having mail their iPhones in first
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Old Sep 23, 2012, 09:15 PM   #7
dotme
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Quote:
Originally Posted by Reikochan View Post
I live in an area where the nearest apple store is five hours away. To replace my phone would be a huge hassle, I would ether have to drive it or send it back to apple and be without a phone for weeks unless they want to send me one first.
For a $29 fee, apple will overnight a phone to you, and prepaid instructions for returning your current phone.
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Old Sep 23, 2012, 10:30 PM   #8
yOyOYoo
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I have this exact same problem!

With so many iphones on backorder, I hate to wait to get it exchanged.

Although I guess if I wait a few more weeks Apple will work out all other major glitches.
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Old Sep 23, 2012, 10:53 PM   #9
iRabbit
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Same problem, but I've only seen it when inputting password in App store, so I'm assuming it's a software glitch. Makes sense since the App store was redesigned...
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Old Sep 24, 2012, 12:14 AM   #10
Robby
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I'm having the same problem. Hopefully it is just a software problem. For those who exchanged phones did that solve it?
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Old Sep 24, 2012, 03:22 AM   #11
JKColo22
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Yep. Mine and my wife's iPhone 5's are doing this. I'm thinking it's software since both of ours are doing this and ONLY when entering password on AppStore.
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Old Sep 24, 2012, 01:54 PM   #12
Jeanabobeana
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Same here. Hubs and I both got iP5 on launch day. Called Apple and was told they think it is a software issue so far. Mine has the static lines and his doesn't so I am not sure how it could be software if not everyone has the problem.
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Old Sep 24, 2012, 02:00 PM   #13
tmoney468
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Yup, I have the same problem from time to time as well. Only seems to be related to the App Store for me, and its hit or miss as to when it happens.
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Old Sep 24, 2012, 09:50 PM   #14
Danielf823
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Having same issue...

Only when asked to enter password in App Store.
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Old Sep 25, 2012, 06:55 AM   #15
bookmaniac
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Same issue here with mine 64GB Black
http://forums.macrumors.com/showthread.php?t=1453933
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Old Sep 25, 2012, 10:24 AM   #16
Kyrra
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For people that have this problem, have you guys tried calling apple or walking into an Apple store to see what they say? I've seen the same problem and wondering if I should swap it out.
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Old Sep 25, 2012, 06:33 PM   #17
bookmaniac
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Quote:
Originally Posted by bookmaniac View Post
Same issue here with mine 64GB Black
http://forums.macrumors.com/showthread.php?t=1453933
I would hope this is software since it happens to the new replacement iPhone 5 I've got from Apple too (replacement due to scuff on back border. Apple Customer Service is top class though: called Saturday, got replacement delivered Tuesday).
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Old Sep 25, 2012, 11:26 PM   #18
0r30
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Location: Houston
Has anyone tried doing a restoring the phone?

I'm also having this issue with my phone.
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Old Sep 26, 2012, 01:07 AM   #19
chris.robison
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I get these too every once in a while. It seems to happen in the App Store the most. I'm not sure if its happened outside of it actually. I hope its software related and not a screen issue.
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Old Sep 26, 2012, 10:39 PM   #20
0r30
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So far what I have done is restore,wipe out the phone, then restore once again. Will update to see if the problem still persist.
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Old Sep 26, 2012, 11:36 PM   #21
Stadashic
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Just got my iphone today and saw that its doing the same thing. So no one here as gone into the apple store yet to see what they say about it?
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Old Sep 27, 2012, 05:56 AM   #22
emsn
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got the same problem on my 64GB phone too (canadian user). Good to know I'm not the only one!
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Old Sep 27, 2012, 07:00 AM   #23
BigZ243
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I just had the same issue. I didn't notice that it was only when asked to enter a password for iTunes though until just now. Definitely software related.
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Old Sep 27, 2012, 08:43 AM   #24
woodynet
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Join Date: Apr 2009
Same problem here, I did notice it outside the password entry area for the App Store, when I opened a folder (inline with the password entry line) there was some static lines) not as many but visual the same... Hope it's software ...
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Old Sep 27, 2012, 12:41 PM   #25
link293
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Same issue:

http://www.youtube.com/watch?v=IaBUAXVI4gI
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