iPhone 5 bent!

gfasciana · Sep 23, 2012, 08:29 PM

I received my new iphone5 from Verizon from fed ex on Saturday, opened it up and it was bent and the volume buttons were jammed. I took it the apple store in summit mall (Akron Ohio) and they told me they would not replace it and accused me of damaging the phone myself. The "genius" at the apple store told me that a phone like mine would not have passed apples production inspection. Now I'm stuck with a broken iphone5 that I waited forever for.

spblat · Sep 23, 2012, 08:31 PM

Pics please?

CyBeRino · Sep 23, 2012, 08:31 PM

Go back and throw a fit, or try another apple store. If that fails, return it to the Online store, get refunded and buy a new one.

dotme · Sep 23, 2012, 08:36 PM

If that had happened to me I wouldn't join a forum. I'd call Verizon. They shipped the phone. If it was damaged in transit, they should take care of you.

Hopefully you purchased AppleCare+ with your new iPhone

AppleFan91 · Sep 23, 2012, 08:39 PM

1) pics please - normally everyone here takes ur word, but this is pretty outlandish.
2) seriously? Scuff gate, rainbow screen gate, LTE gate, bent gate, no charger gate, etc.

Geckotek · Sep 23, 2012, 08:41 PM

There's already a similar tread on the forum, the phone was bent by the shipper. They called Apple CS who shipped out a new phone and a box to return the damaged phone.

gfasciana · Sep 23, 2012, 08:43 PM

Apple turned me down, so I went to the nearest verizon store, showed them the issue and they didnt have any in stock to replace but geared me towards the nearest store. The pic is what i just took to show you all how its lifted off of a flat surface. Also you can youtube bent iphone 5 to see another case of it.

lordofthereef · Sep 23, 2012, 08:44 PM

Were all the plastic stickers from the manufacturer still on it? It's pretty tough for the Genius to argue you did it if all stickers were still on it (of course it's possible you bent it straight out of the box, but you should be given the benefit of the doubt). If/when this gets cleared up I would write a formal complaint regarding this Apple store and the Apple genius in question.

dotme · Sep 23, 2012, 08:45 PM

It does make you wonder, with the aluminum frame, if people are going to bend their phones by sitting down awkwardly or something. Time will tell I guess.

gfasciana · Sep 23, 2012, 08:47 PM

The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.

lordofthereef · Sep 23, 2012, 08:49 PM

Quote:

Originally Posted by gfasciana

The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.

So you never answered my question though... did you remove the screen covers that all of these phones ship with?

Gage · Sep 23, 2012, 08:49 PM

I'm pretty sure I saw a pic of another bent iPhone 5 in another thread. I think the poster said they got it that way from FedEx or UPS like another box was put on top if it.

Millionaire2K · Sep 23, 2012, 08:51 PM

Call your credit card company and dispute the charge.

jbachandouris · Sep 23, 2012, 08:52 PM

Quote:

Originally Posted by gfasciana

The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.

This baffles me. Apple claims that its harder to get a job with them than to get into Harvard. Someone I know went through 5 interviews before he was hired. I attended 2 hiring seminars with them and was not hired, but this guy gets to have a job there? I've been struggling to find long term work for quite some time. SMH.

Orange Furball · Sep 23, 2012, 09:03 PM

Is this your video?

http://www.youtube.com/watch?v=v7_AS...e_gdata_player

If not I guess it's a common problem!

JRoDDz · Sep 23, 2012, 09:03 PM

looks like someone put it in a back pocket and sat on it.

gfasciana · Sep 23, 2012, 09:09 PM

Not my video! I am trying to get apple care on the phone now to see if they can replace it and to report the issue.

The phone came in brand new with all the stickers on it yes.

ixodes · Sep 23, 2012, 09:10 PM

Quote:

Originally Posted by Gage

I'm pretty sure I saw a pic of another bent iPhone 5 in another thread. I think the poster said they got it that way from FedEx or UPS like another box was put on top if it.

It's odd that someone would sign for a box that must have been crushed, deformed, or otherwise damaged. In order to bend the phone during shipment, outward signs would be readily apparent.

brand · Sep 23, 2012, 09:11 PM

Quote:

Originally Posted by Millionaire2K

Call your credit card company and dispute the charge.

Or do the smart thing and call Apple instead.

gfasciana · Sep 23, 2012, 09:24 PM

the box from fed ex was perfect, even the apple box.

David085 · Sep 23, 2012, 09:26 PM

Maybe you damage it instead like the Apple Store told you

how we know we can even trust you that you didn't break it.

pragmatous · Sep 23, 2012, 09:31 PM

Why would he purposely break a phone he has been waiting impatiently for months?

How is anyone going to bend a phone like that anyway without snapping the glass and causing the paint to chip off?

Quote:

Originally Posted by David085

Maybe you damage it instead like the Apple Store told you

how we know we can even trust you that you didn't break it.

BasicGreatGuy · Sep 23, 2012, 09:32 PM

Quote:

Originally Posted by gfasciana

the box from fed ex was perfect, even the apple box.

Take several pictures of the box and phone, in case Apple ask.

BoxerGT2.5 · Sep 23, 2012, 09:33 PM

You got the special edition with curved display, ala Galaxy Nexus.

JohnGregorio · Sep 23, 2012, 09:34 PM

If I were you, I would have told him to shut up and get a manager.

Sep 23, 2012, 08:29 PM	#1
gfasciana macrumors newbie Join Date: Sep 2012	iPhone 5 bent! I received my new iphone5 from Verizon from fed ex on Saturday, opened it up and it was bent and the volume buttons were jammed. I took it the apple store in summit mall (Akron Ohio) and they told me they would not replace it and accused me of damaging the phone myself. The "genius" at the apple store told me that a phone like mine would not have passed apples production inspection. Now I'm stuck with a broken iphone5 that I waited forever for.
	2

Sep 23, 2012, 08:31 PM	#2
spblat macrumors 6502a Join Date: Jun 2010	Pics please? __________________ spblat on twitter \| spblat on youtube
	3

Sep 23, 2012, 08:41 PM	#6
Geckotek macrumors 604 Join Date: Jul 2008 Location: Dallas, TX	There's already a similar tread on the forum, the phone was bent by the shipper. They called Apple CS who shipped out a new phone and a box to return the damaged phone. __________________ Gecko Art \| Facebook \| flickr
	1

Sep 23, 2012, 08:43 PM	#7
gfasciana Thread Starter macrumors newbie Join Date: Sep 2012	Apple turned me down, so I went to the nearest verizon store, showed them the issue and they didnt have any in stock to replace but geared me towards the nearest store. The pic is what i just took to show you all how its lifted off of a flat surface. Also you can youtube bent iphone 5 to see another case of it. Attached Thumbnails
	9

Sep 23, 2012, 08:44 PM	#8
lordofthereef macrumors 601 Join Date: Nov 2011 Location: Boston, MA	Were all the plastic stickers from the manufacturer still on it? It's pretty tough for the Genius to argue you did it if all stickers were still on it (of course it's possible you bent it straight out of the box, but you should be given the benefit of the doubt). If/when this gets cleared up I would write a formal complaint regarding this Apple store and the Apple genius in question. __________________ I use iOS and Android daily and, more recently, Windows Phone 8. If what I say upsets you, it's probably because of your brand loyalty.
	3

Sep 23, 2012, 08:31 PM	#3
CyBeRino macrumors 6502a Join Date: Jun 2011	Go back and throw a fit, or try another apple store. If that fails, return it to the Online store, get refunded and buy a new one.
	5

Sep 23, 2012, 08:36 PM	#4
dotme macrumors 6502a Join Date: Oct 2011 Location: Iowa	If that had happened to me I wouldn't join a forum. I'd call Verizon. They shipped the phone. If it was damaged in transit, they should take care of you. Hopefully you purchased AppleCare+ with your new iPhone
	6

Sep 23, 2012, 08:39 PM	#5
AppleFan91 macrumors 6502 Join Date: Sep 2012 Location: Indy, US	1) pics please - normally everyone here takes ur word, but this is pretty outlandish. 2) seriously? Scuff gate, rainbow screen gate, LTE gate, bent gate, no charger gate, etc.
	4

Sep 23, 2012, 08:45 PM	#9
dotme macrumors 6502a Join Date: Oct 2011 Location: Iowa	It does make you wonder, with the aluminum frame, if people are going to bend their phones by sitting down awkwardly or something. Time will tell I guess.
	7

Sep 23, 2012, 08:47 PM	#10
gfasciana Thread Starter macrumors newbie Join Date: Sep 2012	The genius in the store seriously belittled me telling me that my phone would have never passed apples "inspection" process and that I physically bent this myself. I can guarantee you that as soon as I take care of the situation Apple will hear about the customer service team at this specific location.
	11

Sep 23, 2012, 08:49 PM	#12
Gage macrumors regular Join Date: Oct 2011	I'm pretty sure I saw a pic of another bent iPhone 5 in another thread. I think the poster said they got it that way from FedEx or UPS like another box was put on top if it.
	2

Sep 23, 2012, 08:51 PM	#13
Millionaire2K macrumors regular Join Date: Apr 2011	Call your credit card company and dispute the charge.
	3

Sep 23, 2012, 09:03 PM	#15
Orange Furball macrumors 65816 Join Date: May 2012 Location: Scranton, PA, USA	Is this your video? http://www.youtube.com/watch?v=v7_AS...e_gdata_player If not I guess it's a common problem! __________________ Hackintosh: Intel Core i5 2310 2.9GHz Quad Core, 8GB RAM, 64GB Boot SSD, 1TB OS X storage drive, 250GB Windows 7 drive, two DVD drives, running Mac OS X 10.8.1
	1

Sep 23, 2012, 09:03 PM	#16
JRoDDz macrumors 68000 Join Date: Jul 2009 Location: NJ	looks like someone put it in a back pocket and sat on it.
	4

Sep 23, 2012, 09:09 PM	#17
gfasciana Thread Starter macrumors newbie Join Date: Sep 2012	Not my video! I am trying to get apple care on the phone now to see if they can replace it and to report the issue. The phone came in brand new with all the stickers on it yes.
	1

Sep 23, 2012, 09:24 PM	#20
gfasciana Thread Starter macrumors newbie Join Date: Sep 2012	the box from fed ex was perfect, even the apple box.
	1

Sep 23, 2012, 09:26 PM	#21
David085 macrumors 6502a Join Date: Nov 2009	Maybe you damage it instead like the Apple Store told you how we know we can even trust you that you didn't break it.
	2

Sep 23, 2012, 09:33 PM	#24
BoxerGT2.5 macrumors 65816 Join Date: Jun 2008	You got the special edition with curved display, ala Galaxy Nexus.
	16

Sep 23, 2012, 09:34 PM	#25
JohnGregorio macrumors member Join Date: May 2009	If I were you, I would have told him to shut up and get a manager.
	8

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