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Old Sep 24, 2012, 10:01 AM   #1
theturtle
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AMEX Users: Purchase Protection?

This question is to AMEX users.

Is an iphone bought on contract (AT&T) eligible for purchase protection?

Im looking to take my iphone 5 instead of my beat up 4 when i go to Europe next week. I was curious though, if my iphone becomes damaged over there from a drop or bump (NOT STOLEN), when i get back into the states and get a replacement from Apple for 229, will AMEX reimburse me?

It says i have 90 days from purchase and up to 1,000 per occurrence. Just curious if my iphone would be covered under this protection.
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Old Sep 24, 2012, 10:03 AM   #2
Cozmo85
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Quote:
Originally Posted by theturtle View Post
This question is to AMEX users.

Is an iphone bought on contract (AT&T) eligible for purchase protection?

Im looking to take my iphone 5 instead of my beat up 4 when i go to Europe next week. I was curious though, if my iphone becomes damaged over there from a drop or bump (NOT STOLEN), when i get back into the states and get a replacement from Apple for 229, will AMEX reimburse me?

It says i have 90 days from purchase and up to 1,000 per occurrence. Just curious if my iphone would be covered under this protection.
I believe you contact amex first.
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Old Sep 24, 2012, 10:04 AM   #3
MrXiro
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Quote:
Originally Posted by theturtle View Post
This question is to AMEX users.

Is an iphone bought on contract (AT&T) eligible for purchase protection?

Im looking to take my iphone 5 instead of my beat up 4 when i go to Europe next week. I was curious though, if my iphone becomes damaged over there from a drop or bump (NOT STOLEN), when i get back into the states and get a replacement from Apple for 229, will AMEX reimburse me?

It says i have 90 days from purchase and up to 1,000 per occurrence. Just curious if my iphone would be covered under this protection.
They reimburse up to what you paid for the phone. If you got the 32gb for 299 then yes, if you got the 16gb for 199, you get 199 and you need to pay the difference.

At least that was my experience with warranties in general thus far.

https://www.americanexpress.com/us/c...-warranty.html
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Old Sep 24, 2012, 10:11 AM   #4
JayLenochiniMac
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Originally Posted by MrXiro View Post
They reimburse up to what you paid for the phone. If you got the 32gb for 299 then yes, if you got the 16gb for 199, you get 199 and you need to pay the difference.

At least that was my experience with warranties in general thus far.

https://www.americanexpress.com/us/c...-warranty.html
This is correct.
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Old Sep 24, 2012, 10:15 AM   #5
bogatyr
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Originally Posted by MrXiro View Post
They reimburse up to what you paid for the phone. If you got the 32gb for 299 then yes, if you got the 16gb for 199, you get 199 and you need to pay the difference.

At least that was my experience with warranties in general thus far.

https://www.americanexpress.com/us/c...-warranty.html
Just a note: You need the original receipt. This is required for all their purchase protection/warranty/etc benefits.
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Old Sep 24, 2012, 10:24 AM   #6
JayLenochiniMac
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Originally Posted by bogatyr View Post
Just a note: You need the original receipt. This is required for all their purchase protection/warranty/etc benefits.
Not necessarily. I've been reimbursed without having to send in the original receipt (although it wasn't for an iPhone). They may or may not ask for it.

Visa/Mastercard, on the other hand, are stricter on this. Someone I know went through the process with them and he had to fill out a mountain of paperwork, making it seem like they're trying to discourage claims by making it as difficult as possible. Fortunately, AmEx isn't like this.

Either way, requiring the original receipt makes no sense as they already have proof of your purchase. It's like going to the bank to get some money and they ask for your deposit receipt
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Old Sep 24, 2012, 10:27 AM   #7
GoCubsGo
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Yes they do, you need the receipt and they need to be contacted first. They will walk you through the rest of the process. (as others have said).
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Old Sep 24, 2012, 10:36 AM   #8
bogatyr
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Originally Posted by JayLenochiniMac View Post
Either way, requiring the original receipt makes no sense as they already have proof of your purchase. It's like going to the bank to get some money and they ask for your deposit receipt
The purchase could be for 10 items. They only see the complete purchase, not what individual items cost. The receipt proves the item in the claim cost X amount. They have no ability to tell this without a receipt.

EDIT: They also couldn't say that the item was even in the purchase you claim it was on without a receipt. The receipt proves an item is covered.
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Old Sep 24, 2012, 10:44 AM   #9
JayLenochiniMac
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Originally Posted by bogatyr View Post
The purchase could be for 10 items. They only see the complete purchase, not what individual items cost. The receipt proves the item in the claim cost X amount. They have no ability to tell this without a receipt.

EDIT: They also couldn't say that the item was even in the purchase you claim it was on without a receipt. The receipt proves an item is covered.
Not always. Some businesses do communicate the items purchased to them and they get reflected on your AmEx bill. Office Depot being one of them.

Yes, you should save the original receipt just in case, but they may or may not actually ask for it.
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Old Sep 24, 2012, 10:49 AM   #10
iMrNiceGuy0023
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Dont you have to send the damaged product to AMEX to get the credit back to your account?

If AMEX were to credit the $199 back to you, thats not enough to purchase a new iPhone outright
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Old Sep 24, 2012, 10:54 AM   #11
JayLenochiniMac
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Originally Posted by iMrNiceGuy0023 View Post
Dont you have to send the damaged product to AMEX to get the credit back to your account?

If AMEX were to credit the $199 back to you, thats not enough to purchase a new iPhone outright
As with the original receipt, they may or may not ask for the damaged product back. They didn't when I filed my claim.

They will only reimburse you up to what you paid for it. A replacement iPhone through the Apple store is $229 (I think) so you'll have to cough up the difference. In that case, you can tell them you got it swapped for $229 and they'll reimburse you $199 on the following month's statement.
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Old Sep 24, 2012, 10:58 AM   #12
theturtle
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Originally Posted by JayLenochiniMac View Post
As with the original receipt, they may or may not ask for the damaged product back. They didn't when I filed my claim.

They will only reimburse you up to what you paid for it. A replacement iPhone through the Apple store is $229 (I think) so you'll have to cough up the difference. In that case, you can tell them you got it swapped for $229 and they'll reimburse you $199 on the following month's statement.
Wouldnt they be unable to ask for the phone back because you'll actually be giving it to apple?

But anyways, would Amex reimburse you for the amount you payed +tax or just the amount beofre taxes. So in my case, 212?
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Old Sep 24, 2012, 11:06 AM   #13
JayLenochiniMac
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Originally Posted by theturtle View Post
Wouldnt they be unable to ask for the phone back because you'll actually be giving it to apple?

But anyways, would Amex reimburse you for the amount you payed +tax or just the amount beofre taxes. So in my case, 212?
They won't ask for it back because you'll tell them the Apple store swapped it out (effectively "repairing" it). The purchase protection also covers the cost of repairing up to the purchase price and it's not limited to replacing the product.

They'll reimburse you the tax paid as well.
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Old Sep 24, 2012, 11:18 AM   #14
bluesxtreme
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When my Iphone 3g was cracked they reimbursed me the purchase price no problems. You will need to upload corresponding paperwork.
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Old Sep 24, 2012, 11:32 AM   #15
romeo.xk
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Exclamation

I was looking into this as well, I need to give them a call, but haven't yet, so far this is the info I've found, and it looks as if they do not cover cellphones no more (again, I need to call them and confirm this).

http://www.americanexpress.com/sg/ca...rries_tncs.pdf
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Old Sep 24, 2012, 11:43 AM   #16
El3ctronics
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False, it's only not covered if you're using it at your place of employment b/c then it could be deemed a business item on a personal card. Read the language again.
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Old Sep 24, 2012, 11:55 AM   #17
romeo.xk
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I was not trying to say that it wasn't, that is why I said I wanted to call them so they could tell me exactly what the deal was, my comment was based on what that PDF says under "Limitations and Products not Covered".
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Old Sep 24, 2012, 12:02 PM   #18
JayLenochiniMac
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Cell phones aren't excluded even in the UK.

From link:

Quote:
Excluded Products*, (including by not limited to)

Computer (including notebook and other portable computing devices)
Printer
Plasma TV
Modem
MP3 Players
Monitors
PDAs
On the other hand, "mobile phone" is listed as one of the covered appliances.
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Old Sep 24, 2012, 01:59 PM   #19
max5peru
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Check the conditions of the protection plan. I have an AMEX Platinum here and we have a protection plan. One day I tried to put a claim because some items I bought thru Amazon.com were stolen. They told me that they only accepts claims of Card Present transactions, this mean, no MO/TO or internet purchases.
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Old Sep 24, 2012, 02:04 PM   #20
JayLenochiniMac
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Originally Posted by max5peru View Post
Check the conditions of the protection plan. I have an AMEX Platinum here and we have a protection plan. One day I tried to put a claim because some items I bought thru Amazon.com were stolen. They told me that they only accepts claims of Card Present transactions, this mean, no MO/TO or internet purchases.
Maybe in Peru but I don't think we have that in the United States.
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Old Oct 3, 2012, 01:54 PM   #21
max5peru
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I guess you have

Check the following link

https://www.americanexpress.com/us/c...aq&type=intfaq


Quote:
Originally Posted by JayLenochiniMac View Post
Maybe in Peru but I don't think we have that in the United States.
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Old Jan 2, 2013, 05:54 PM   #22
batguanoz
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My wife bought a refurbished iPhone 4S on Black Friday for $0.99, and lost it over Christmas. Filed a claim with Amex, and they paid $1. Nothing like what it would cost to replace it. So don't expect Amex to protect your purchase.
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Old Jan 2, 2013, 06:01 PM   #23
bogatyr
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My wife bought a refurbished iPhone 4S on Black Friday for $0.99, and lost it over Christmas. Filed a claim with Amex, and they paid $1. Nothing like what it would cost to replace it. So don't expect Amex to protect your purchase.
They protect your purchase - it isn't their fault you paid a subsidized price. They've covered me on many items without issue - just make sure you have the receipt and they'll cover what is shown on the receipt as paid.
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Old Jan 2, 2013, 06:11 PM   #24
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AMEX is the best card to carry. Period.

Best service, best protection, professionalism.
One of my favorite companies to do business with.
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Old Jan 2, 2013, 06:12 PM   #25
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Originally Posted by batguanoz View Post
My wife bought a refurbished iPhone 4S on Black Friday for $0.99, and lost it over Christmas. Filed a claim with Amex, and they paid $1. Nothing like what it would cost to replace it. So don't expect Amex to protect your purchase.
Certainly you didn't expect them to pay back more than what you paid for it?
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