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Old Sep 27, 2012, 05:36 PM   #1
Jeephemi57
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Angry So. First post. And UPS lost my iPhone 5.

So. My iPhone 5 has been "out for delivery" from a depot about 20 minutes away from my house, for the past 2 days. I called UPS and they told me to call Apple and request them to "trace" the package.

Apple see's that this is not usual at all and they have reason believe the package has been lost during travel...

I'm venting but has this ever happened to anyone else?
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Old Sep 27, 2012, 05:37 PM   #2
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It's happened to a very small amount people.
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Old Sep 27, 2012, 05:39 PM   #3
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Apple will make the situation right and get you a new one. I have had only wonderful service with them.
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Old Sep 27, 2012, 05:41 PM   #4
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Man, that sucks. Ask apple to send you another one.
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Old Sep 27, 2012, 05:43 PM   #5
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Originally Posted by applesith View Post
Apple will make the situation right and get you a new one. I have had only wonderful service with them.
I sure hope so. My i4 is giving me issues and I actually, need, more than want a new phone if you know what i mean.

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Man, that sucks. Ask apple to send you another one.
Until they confirm it's lost, they can't do anything. The guy i talked to was awesome and told me worst case scenario they can have a store hold one for me as they arrive for stock.
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Old Sep 27, 2012, 09:35 PM   #6
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Apparently regardless of what happens they will not leave the phone in my mailbox even if i have a pre-sign form. I work full-time so can't sign. Can apple just reserve me one at the store do you think? Due to this clusterfu*k.

They've lost my phone because they chose the cheapest method to ship the thing, over-loaded UPS, and now these 1st world problems are coming out
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Old Sep 27, 2012, 09:37 PM   #7
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You'll be fine.
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Old Sep 27, 2012, 09:43 PM   #8
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You'll be fine.
I feel better now. Thank you
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Old Sep 28, 2012, 07:59 AM   #9
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Originally Posted by Jeephemi57 View Post
I sure hope so. My i4 is giving me issues and I actually, need, more than want a new phone if you know what i mean.

----------



Until they confirm it's lost, they can't do anything. The guy i talked to was awesome and told me worst case scenario they can have a store hold one for me as they arrive for stock.
Same thing happened to me. Apple has not been awesome. I'm on the list to get one like everyone else. Nevermind the fact that I preordered and did so before friends of mine who received theirs LAST Friday, and mine wasn't even shipped by then. Disgruntled at the moment.

**update. Apple emailed me and said it is expedited and will be here in a week.

Last edited by BWilly68; Sep 28, 2012 at 09:13 AM. Reason: new info
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Old Sep 28, 2012, 01:49 PM   #10
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They only emailed me saying they've opened an investigation with ups. It will be a millennium before I see my phone lol
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Old Sep 28, 2012, 10:30 PM   #11
drifttek
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Happened to me today. UPS has no idea what is going on. UPS customer service is so garbage.
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Old Sep 28, 2012, 10:33 PM   #12
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Happened to me today. UPS has no idea what is going on. UPS customer service is so garbage.
Agreed. Call apple ASAP. They'll start the process. Mine will be here within about 7-10 days.
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Old Sep 28, 2012, 10:37 PM   #13
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Originally Posted by Jeephemi57 View Post
They only emailed me saying they've opened an investigation with ups. It will be a millennium before I see my phone lol
I believe an investigation takes a couple weeks to wrap up.
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Old Sep 28, 2012, 10:39 PM   #14
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Originally Posted by Jeephemi57 View Post
So. My iPhone 5 has been "out for delivery" from a depot about 20 minutes away from my house, for the past 2 days. I called UPS and they told me to call Apple and request them to "trace" the package.

Apple see's that this is not usual at all and they have reason believe the package has been lost during travel...

I'm venting but has this ever happened to anyone else?
Hope it all works out for you! Let us know what happens.
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Old Sep 28, 2012, 10:56 PM   #15
nostresshere
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It happens, of course.

When a company deals with millions of packages each DAY, some will get lost. It happens.
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Old Sep 29, 2012, 12:50 AM   #16
Jeephemi57
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Well I got my case I ordered.. But obviously can't say if it fits nice. It's a nice case though?

http://www.ebay.com/itm/SF-Matte-Bla...item416b45f06c
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Old Sep 29, 2012, 12:56 AM   #17
bandofbrothers
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If the depot is only 20 minutes away could you not arrange to collect it from them ?

Hope all goes ok with the 2nd delivery Dude.
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Old Sep 29, 2012, 09:23 AM   #18
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If the depot is only 20 minutes away could you not arrange to collect it from them ?

Hope all goes ok with the 2nd delivery Dude.
Unfortunately it was stolen off the truck. I never thought that would happen.

They sent me an email saying it shipped from china, and I'll see it Tuesday on worldwide Express shipping
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Old Sep 29, 2012, 09:57 AM   #19
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I drove to the store where I should have picked up my phone yesterday, but the whole batch of iPhone 5 to this particulary store got stolen. So no iPhone for me so far

This was a Telia shop in Denmark.
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Old Sep 29, 2012, 11:08 AM   #20
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I sure hope that the carrier has a way to blacklist all of the stolen phones.

I mean if you steal one, it's instant $650-$1000 profit. Now Apple has to send replacements out to take the place of stolen ones. So they're losing profit (Even though they only cost around $200 to make).
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Old Sep 29, 2012, 11:17 AM   #21
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UPS and Fedex packages have always had issues with being stolen. Many times it is employees. Crooks.
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Old Sep 29, 2012, 11:51 AM   #22
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Originally Posted by Jeephemi57 View Post
I sure hope so. My i4 is giving me issues and I actually, need, more than want a new phone if you know what i mean.

----------



Until they confirm it's lost, they can't do anything. The guy i talked to was awesome and told me worst case scenario they can have a store hold one for me as they arrive for stock.
maybe so, but you dont need an iphone. you can always get a differnt phone if you need one now... if you know what i mean. whats the expected ship date for it? the one thats lost

apple will send you a new one. dont worry, my ipad 3 was lost in transit (so they thought) apple sent me a new one the day i called. The original one that was "lost" actually showed up on the launch day. and apple just had me send back the replacement i got a few days later.
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Old Sep 29, 2012, 12:35 PM   #23
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maybe so, but you dont need an iphone. you can always get a differnt phone if you need one now... if you know what i mean. whats the expected ship date for it? the one thats lost

apple will send you a new one. dont worry, my ipad 3 was lost in transit (so they thought) apple sent me a new one the day i called. The original one that was "lost" actually showed up on the launch day. and apple just had me send back the replacement i got a few days later.
Understood, and agreed. In no way do i NEED a phone.
I'm seeing by Oct. 2nd I'll have it. Before 12PM is guaranteed by UPS International Express for the NEW one.
The old one showed 9/26
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Old Sep 29, 2012, 12:36 PM   #24
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Understood, and agreed. In no way do i NEED a phone.
I'm seeing by Oct. 2nd I'll have it. Before 12PM is guaranteed by UPS International Express.
You can always pick up the phone at the hub once it gets to your city
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Old Oct 23, 2012, 11:52 AM   #25
drifttek
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After having my first iphone 5 lost, i get my replacement after 2 weeks. I activate the replacement iphone 5

Today i get an email from apple saying that my lost iphone will get activated in 15 days if I don't do anything. That means whoever stole my phone or whoever has it will get my number, and I'll lose the number from my phone.

After an hr on the phone, Apple doesn't know what is going on. Apple customer service is starting to be pretty garbage.
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