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Old Sep 28, 2012, 08:00 AM   #1
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Tim Cook Publishes Open Letter on Maps for iOS 6






Apple CEO Tim Cook has published an open letter to customers on the company's website addressing the criticism over the new Apple-powered Maps app in iOS 6. In the letter, Cook apologizes for not meeting expectations and mentions a number of alternative mapping solutions customers may wish to use while Apple is refining its Maps.
Quote:
To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we're improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple's CEO
AppShopper also lists a list of both free and paid alternatives to Apple Maps.

Article Link: Tim Cook Publishes Open Letter on Maps for iOS 6
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Old Sep 28, 2012, 08:02 AM   #2
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Cliffs notes: Our maps suck, use a competitor's product.
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Old Sep 28, 2012, 08:02 AM   #3
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I hope this was just a fluke... Seriously...
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Old Sep 28, 2012, 08:02 AM   #4
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Everything we do at Apple is aimed at making our products the best in the world.
Are you sure, Tim?
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Old Sep 28, 2012, 08:02 AM   #5
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Yikes! You know things are bad when Tim Cook is recommending BING!
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Old Sep 28, 2012, 08:02 AM   #6
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"you aren't using it enough thus it sucks"
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Old Sep 28, 2012, 08:03 AM   #7
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So he didn’t realise that Maps weren’t up to Apple’s high standards before releasing them?
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Old Sep 28, 2012, 08:03 AM   #8
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Great first step, to acknowledge a problem. Although I'm 100% sure they knew about this already.
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Old Sep 28, 2012, 08:04 AM   #9
bbplayer5
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Lets be real. Maps is "ok" now, but give it about 6 months and its going to be all you use. I personally use it a lot and have never had an issue with it.
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Old Sep 28, 2012, 08:04 AM   #10
Steviejobz
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Where is the apology regarding the paint chipping off the back like it's a cheap, made-in-China toy.

...oh wait...
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Old Sep 28, 2012, 08:04 AM   #11
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Interesting now he recommended we use Microsoft's, Google's and Nokia's maps. They're in lawsuits with all of them right now.
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Old Sep 28, 2012, 08:04 AM   #12
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Don't know how "sincere" this apology really is, especially consdering Apple knew about the poor Maps app when iOS6 beta was released and people were complaining up and down.

Apple is just trying to wipe off the tremendous amount of egg from their face when it comes to this issue...but I think it's going to take more than an apology to fix this.
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Old Sep 28, 2012, 08:05 AM   #13
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No need to apologize to me, Tim.

I've said it on twitter and I'll say it again: I have had better experience with Apple's new Maps app on iOS 6 / iPhone 5 in the last week than any other time using a GPS prior.

I am new to turn-by-turn directions, late to the party - yes, but I put it to good use in Maps on iOS 6, driving through DC and into MD and it felt like magic. Truly.

Maps on iOS 6 is one of my favorite new features.

That's my experience.



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Old Sep 28, 2012, 08:05 AM   #14
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I love Waze.

That being said, I think having over 100 Million users out of the box means this product will be improved quickly. More quickly than Siri since it's used more often.
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Old Sep 28, 2012, 08:05 AM   #15
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Quote:
Originally Posted by Z400Racer37 View Post
I hope this was just a fluke... Seriously...
I dunno. Have you used the Podcasts App yet?
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Old Sep 28, 2012, 08:05 AM   #16
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Originally Posted by AdeFowler View Post
So he didn’t realise that Maps weren’t up to Apple’s high standards before releasing them?
Don't think you understand the situation. The maps were expiring in a year. Apple took the risk of releasing their maps a year before Google Maps expired because they would have a year of user based data to improve their maps. They did it so they could get the issues out of the way earlier than later. If they waited until next year when Google Maps expired, they would have had to add Apple Maps anyway. The Maps are fine the only thing not fine are the POI and incorrect data, the best way to improve that is user input.
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Old Sep 28, 2012, 08:05 AM   #17
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This is pathetic. What an error of judgement.
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Old Sep 28, 2012, 08:06 AM   #18
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Very impressed that they suggest/name competitors/alternatives. Good honesty there.
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Old Sep 28, 2012, 08:06 AM   #19
Mjmar
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Maps aren't even that bad, they're actually quite good in most cases. People need to calm down.
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Old Sep 28, 2012, 08:06 AM   #20
Sascha HH
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Too much?

Isn't that self criticism a bit to harsh? I actually love using Apple maps as it works much faster on my 3GS and the results in Germany are at least up to Google maps...
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Old Sep 28, 2012, 08:06 AM   #21
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Whoa...

This does not even sound anything at all like what Apple would say .... I honestly do not believe what I have just read. This is very concerning ... very unApple like - and honestly - not something I would think even a bad PR Intern would draft up .... They should recognize this issues/concerns and advise customers they are hard at work - with some high level dot points on the key items they are working on ...
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Old Sep 28, 2012, 08:07 AM   #22
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so far they haven't gotten me lost. and i use them for navigation
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Old Sep 28, 2012, 08:07 AM   #23
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Old Sep 28, 2012, 08:07 AM   #24
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Apple Maps is to Replacement Refs as Google Maps is to Professional Refs.

At least the NFL came to its senses.
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Old Sep 28, 2012, 08:07 AM   #25
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Asking us to use other apps for the time being? It just doesn't seem right for a company like that to say such a thing.

Of course it's understandable to say that but with Apple being Apple, you want customers to not want to choose alternatives over what apple has made.

But now that I think about it, it's the same as Apples headphones. They are there to purchase and use along with the Apple products but they have other headphones from different companies to choose from also if you don't like Apple's headphones.

But it really shows that he knows that Apple Map sucks and is asking time.
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