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Old Oct 31, 2012, 04:35 PM   #1
rmerani
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Cracked iPhone 5 screen, no accidental drop or damage

At 2 today, I put my phone in my pocket, climbed the stairs, and went to class. I took my phone back out at 2:50, and it had a completely shattered screen. No drop, no damage. Dont believe me if you dont want, but its true.
I contacted Apple- they want me to pay between 150-250. I'm a student, I cant pay that much. I filed a complaint with the BBB. Any ideas as to what I should do? The screen is shattered completely.
What to do?
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Old Oct 31, 2012, 04:43 PM   #2
BFizzzle
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Dont take this the wrong way, i just dont know you. Assuming your story is factual..

..you already did option 1 BBB. Option 2, go to a store.. have them look at it. expalin there is no real point of impact on it. If they determine there isnt, then they will fix it. Option 3. Email tim cook.. someone from his staff will call you. In the past i have had more success with them. I.E. when the apple store upgraded my phone i lost unlimited data (att) the staff/manager as swell as applecare/att said it was lost for good. I sent an email to timcook. a lady called and it was resolved in hours. Option 4.. call back be nice and friendly, but demand to speak to management and explain to them your glass was faulty. If that person says no.. ask to speak to their boss/ other remember of management... continue doing that.


im sure you already know this but get a case next time!
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Old Oct 31, 2012, 04:48 PM   #3
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BS.

I will again tell my story of how i tripped and literally rammed the entire side of my body full force into the side of a Lincoln Navigator THIGH first. What happened to be in my pocket? iphone 5.

Body panel dented, iphone a-ok.

It cost me $50 to get the little dent popped out just so i don't step in poop.

PICK UP AFTER YOUR DOGS PEOPLE!

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Old Oct 31, 2012, 04:55 PM   #4
JayLenochiniMac
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Sounds like you were in a hurry and your shorts pocket carrying the iPhone hit the rail by the stairs?
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Old Oct 31, 2012, 05:09 PM   #5
rmerani
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Thanksss..

Quote:
Originally Posted by BFizzzle View Post
Dont take this the wrong way, i just dont know you. Assuming your story is factual..

..you already did option 1 BBB. Option 2, go to a store.. have them look at it. expalin there is no real point of impact on it. If they determine there isnt, then they will fix it. Option 3. Email tim cook.. someone from his staff will call you. In the past i have had more success with them. I.E. when the apple store upgraded my phone i lost unlimited data (att) the staff/manager as swell as applecare/att said it was lost for good. I sent an email to timcook. a lady called and it was resolved in hours. Option 4.. call back be nice and friendly, but demand to speak to management and explain to them your glass was faulty. If that person says no.. ask to speak to their boss/ other remember of management... continue doing that.


im sure you already know this but get a case next time!
Do you have Tim Cook's email, or his staff??
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Old Oct 31, 2012, 11:07 PM   #6
BoricuaHec01
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You must wear some really tight pants.
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Old Oct 31, 2012, 11:09 PM   #7
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Quote:
Originally Posted by rmerani View Post
No drop, no damage. Dont believe me if you dont want, but its true.
I dont.
All these years having an iphone I never had a screen just break on its own.
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Old Oct 31, 2012, 11:14 PM   #8
Appleseeds
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People he's obviously not be honest the pic doesnt even look like an iPhone 5
The sides look silver like a 4S
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Old Oct 31, 2012, 11:14 PM   #9
s15119
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You smashed your phone. Sorry.

Did that work when you were a kid. "it just broke itself".

There is just a lack of basic morals in society today.
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Old Oct 31, 2012, 11:17 PM   #10
Applejuiced
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Originally Posted by s15119 View Post
You smashed your phone. Sorry.

Did that work when you were a kid. "it just broke itself".

There is just a lack of basic morals in society today.
Kinda like Mommy I didnt do it
It just broke, they wont fix it for free.
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Old Oct 31, 2012, 11:36 PM   #11
JayLenochiniMac
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Quote:
Originally Posted by Appleseeds View Post
People he's obviously not be honest the pic doesnt even look like an iPhone 5
The sides look silver like a 4S
Look again at the front camera placement and aspect ratio of the iPhone. Chamfered edge is just reflecting light as it's reflective. Should be obvious to any iPhone 5 owners.
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Old Nov 1, 2012, 12:35 AM   #12
meihcydna
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lies..

ten bucks he took a hammer and banged nothing but the screen
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Old Nov 1, 2012, 12:38 AM   #13
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Why are you using a $650/750/850 retail phone if you/the person paying for your phone bill can't afford the ~$200 replacement? I'm sorry, but if you use one of these you'll pay a good portion of $200 a MONTH to use it, so why is replacing it at the store not an option?
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Old Nov 1, 2012, 12:47 AM   #14
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Drop test would like to have a word with OP! They had to drop so many times this year for the iphone 5 to shattered likr yours!
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Old Nov 1, 2012, 12:53 AM   #15
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Quote:
Originally Posted by Appleseeds View Post
People he's obviously not be honest the pic doesnt even look like an iPhone 5
The sides look silver like a 4S
Its an iphone 5... Look at the front camera.. Is at the middle
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Old Nov 1, 2012, 12:54 AM   #16
alexander25
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Quote:
Originally Posted by Minhimalism View Post
Why are you using a $650/750/850 retail phone if you/the person paying for your phone bill can't afford the ~$200 replacement? I'm sorry, but if you use one of these you'll pay a good portion of $200 a MONTH to use it, so why is replacing it at the store not an option?
Not sure if serious
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Old Nov 1, 2012, 12:57 AM   #17
Minhimalism
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Originally Posted by alexander25 View Post
Not sure if serious
So serious. If he can afford the $200 on contract plan, he had better be able to pay the $200 replacement.. if money is THAT tight, why would you even get an iPhone 5? Honestly..
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Old Nov 1, 2012, 01:40 AM   #18
Jason99kr
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Quote:
Originally Posted by Minhimalism View Post
So serious. If he can afford the $200 on contract plan, he had better be able to pay the $200 replacement.. if money is THAT tight, why would you even get an iPhone 5? Honestly..
Let say your iPhone 5 screen cracked itself.
and I yell at you since you can't pay $200 for replacement.
How do you feel?
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Old Nov 1, 2012, 01:45 AM   #19
bandofbrothers
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Quote:
Originally Posted by Applejuiced View Post
I dont.
All these years having an iphone I never had a screen just break on its own.
I did read a thread where a hairline crack occurred and the Apple Genius swapped it out citing this can happen. Looking at the picture of the OP's phone some impact or twisting has happened or the thread has just been created to incite a big debate.
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Old Nov 1, 2012, 02:16 AM   #20
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I really hope you're a girl, cause those are some long fingernails!

Anyway, it looks like something hit directly on the front of the phone. With stress cracks from faulty glass, it doesn't shatter like that. It just cracks cleanly.
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Old Nov 1, 2012, 02:58 AM   #21
Lindsford
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Quote:
Originally Posted by Jason99kr View Post
Let say your iPhone 5 screen cracked itself.
and I yell at you since you can't pay $200 for replacement.
How do you feel?
Physics says the glass screen didn't crack without a point of impact
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Old Nov 1, 2012, 03:15 AM   #22
GoSh4rks
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Quote:
Originally Posted by JayLenochiniMac View Post
Sounds like you were in a hurry and your shorts pocket carrying the iPhone hit the rail by the stairs?
Even if this was the case, I would suggest that any phone should be built to tolerate this. This or something similar happens all the time, and really should be considered as normal usage.
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Old Nov 1, 2012, 04:57 AM   #23
Oridus
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Quote:
Originally Posted by GoSh4rks View Post
Even if this was the case, I would suggest that any phone should be built to tolerate this. This or something similar happens all the time, and really should be considered as normal usage.
So if I park next to a light pole an open my door into it and scratch and dent the heck out of it, do I get free repairs because that's "normal usage"? If so, tell me where I can go because I want to test that theory.
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Old Nov 1, 2012, 05:50 AM   #24
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I don't think anything was dropped onto the phone, but it looks like it was dropped from a fairly high height. Or either sat on .
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Old Nov 1, 2012, 06:04 AM   #25
spacehog371
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I have seen an iPhone do something like this before. Out of millions and millions of phones, there are flukes that can happen. People should not be so quick to call BS.

OP, have you dropped it before? It can be damage from previous drop. I think I actually read that dropping it degrades the quality, and if you drop it in the right way, it degrades the quality a lot makes it easy to shatter even in your pocket.

Edit:

http://www.wired.com/wiredscience/20...lla-glass/all/

"Drop a phone once and the screen may not fracture, but you may cause enough damage (even a microscopic nick) to critically sap its subsequent strength. The next drop, even if it isn’t as severe, may be fatal. It’s one of the inevitable consequences of working with a material that is all about trade-offs, all about trying to create a perfectly imperceptible material."

Last edited by spacehog371; Nov 1, 2012 at 06:10 AM.
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