iTunes Match Purchase Failure

Richdmoore · Nov 15, 2012, 10:30 PM

Hello, I previously decided to turn off automatic renewal of iTunes Mach. After I received an email that it had expired today, I decided I would purchase it again for another year.

The email I was sent by apple said I could repurchase iTunes Match by selecting the "turn on iTunes match" selection in the iTunes store pulldown menu of iTunes. I checked, and for some reason it was still set to on. I then selected to turn iTunes Match off, then back on.

When I did that, I am now getting an iTunes error (4002.) I am not able to turn iTunes Match back on. I am also not getting the prompt that would allow me to pay for another year. I am also missing the button on the itunes account page to let me select to renew.

I am now stuck being unable to renew iTunes Match. I have emailed iTunes about it today, any other suggestions from the community how to proceed?

Keithharold · Nov 17, 2012, 06:37 AM

I had same issue with not being able to renew iTunes Match! I called Apple support & they directed me to an Apple website, sorry don't remember name. But it didn't help anyway! Couldn't get my subscription renewed! Called a number with iTunes support. She said you're one of the first ones to call about this! No luck with her & a senior advisor was given my case number, contacted me & will continue every few days to update me. I think they still don't have their heads wrapped around issue! So hang in there & here's hoping it gets fixed sooner than later

Aluminum213 · Nov 17, 2012, 07:22 AM

A day before it was set to expire I turned on auto renew to avoid something like this

Richdmoore · Nov 25, 2012, 11:33 PM

Still having issues, I sent an email to the executive support team. So far I can't get past the reboot computer, reinstall iTunes, type stuff to someone who will actually look at my account. Very frustrating.

Richdmoore · Nov 26, 2012, 01:35 PM

Just to update everyone, I received a call from apple executive relations about my issue. They are escalating the problem to the engineering section of apple, so hopefully it will be fixed.

From A Buick 8 · Jan 15, 2013, 10:55 AM

Quote:

Originally Posted by Richdmoore

Just to update everyone, I received a call from apple executive relations about my issue. They are escalating the problem to the engineering section of apple, so hopefully it will be fixed.

What was the fix

Richdmoore · Jan 15, 2013, 01:32 PM

Quote:

Originally Posted by From A Buick 8

What was the fix

They did something on apple's end. After several weeks, my imac, iphone, ipad finally registered that itunes match was expired. I was then able to go into itunes and repurchase it for another year.

Nov 15, 2012, 10:30 PM	#1
Richdmoore macrumors 6502a Join Date: Jul 2007	iTunes Match Purchase Failure Hello, I previously decided to turn off automatic renewal of iTunes Mach. After I received an email that it had expired today, I decided I would purchase it again for another year. The email I was sent by apple said I could repurchase iTunes Match by selecting the "turn on iTunes match" selection in the iTunes store pulldown menu of iTunes. I checked, and for some reason it was still set to on. I then selected to turn iTunes Match off, then back on. When I did that, I am now getting an iTunes error (4002.) I am not able to turn iTunes Match back on. I am also not getting the prompt that would allow me to pay for another year. I am also missing the button on the itunes account page to let me select to renew. I am now stuck being unable to renew iTunes Match. I have emailed iTunes about it today, any other suggestions from the community how to proceed?
	0

Nov 17, 2012, 06:37 AM	#2
Keithharold macrumors newbie Join Date: Nov 2012	iTunes Match non renewal I had same issue with not being able to renew iTunes Match! I called Apple support & they directed me to an Apple website, sorry don't remember name. But it didn't help anyway! Couldn't get my subscription renewed! Called a number with iTunes support. She said you're one of the first ones to call about this! No luck with her & a senior advisor was given my case number, contacted me & will continue every few days to update me. I think they still don't have their heads wrapped around issue! So hang in there & here's hoping it gets fixed sooner than later
	0

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Nov 17, 2012, 07:22 AM	#3
Aluminum213 macrumors 6502a Join Date: Mar 2012	A day before it was set to expire I turned on auto renew to avoid something like this
	0

Nov 25, 2012, 11:33 PM	#4
Richdmoore Thread Starter macrumors 6502a Join Date: Jul 2007	Still having issues, I sent an email to the executive support team. So far I can't get past the reboot computer, reinstall iTunes, type stuff to someone who will actually look at my account. Very frustrating.
	0

Nov 26, 2012, 01:35 PM	#5
Richdmoore Thread Starter macrumors 6502a Join Date: Jul 2007	Just to update everyone, I received a call from apple executive relations about my issue. They are escalating the problem to the engineering section of apple, so hopefully it will be fixed.
	0


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