iPhone 5 replacement New or Refurbished?

[Yankeesxd]

If i am getting an overnight shipment of another iPhone 5 and i have to send mines back, would the one they are sending me new or refurbished? Thanks

[JayLenochiniMac]

It's been two months already so most likely refurbished if it's the newest batch. Refurbished iPhone 4s started arriving at the 2 month mark.

[washburn]

did you send it back with the original packaging and all the contents?

[JayLenochiniMac]

Originally Posted by washburn

did you send it back with the original packaging and all the contents?

They will instruct him to send back only the iPhone itself if it's a white box replacement swap.

[ixodes]

Originally Posted by JayLenochiniMac

They will instruct him to send back only the iPhone itself if it's a white box replacement swap.

While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.

[MacReloaded]

I got a replacement last week from AppleCare (white box, overnight shipping). Week 36, so still a new one but it's heavily scratched up and has the worst light leak yet (white model).

[JayLenochiniMac]

Originally Posted by ixodes

While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.

You know this how? You returned your iPhone 5 for a refund, which requires you to return everything, unlike swapping it out. White box replacements contain no accessories.

[Yankeesxd]

Originally Posted by MacReloaded

I got a replacement last week from AppleCare (white box, overnight shipping). Week 36, so still a new one but it's heavily scratched up and has the worst light leak yet (white model).

sorry to hear that so did they let you send it back for another one?

[ixodes]

Originally Posted by JayLenochiniMac

You know this how? You returned your iPhone 5 for a refund, which requires you to return everything, unlike swapping it out. White box replacements contain no accessories.

You failed to read my post. It says "replacement". Not returned for refund.
It couldn't be more clearly stated.

[refluxx]

i said this in another post, but i went to the apple store, the genius told me the "replacements" are brand new , not manufactured not refurbs. I dont think they're allowed to lie about something like that...

[canyonblue737]

I got my iPhone 5 replaced at my local Apple Store today for debris underneath the rear lens that was visible on every picture... the replacement came in the "white box" that had nothing but a phone. I asked if it was a refurb or new and the Genius Bar rep said it was a brand new phone. I certainly see nothing that indicates it isn't brand new...

[JayLenochiniMac]

Originally Posted by ixodes

You failed to read my post. It says "replacement". Not returned for refund.
It couldn't be more clearly stated.

Still makes no sense. You're returning everything yet they give you a white box with no accessories so you're sans a charger or cable? Your post also says that replacements are always refurbs and this isn't necessarily true, especially right after new iPhone debut.

Originally Posted by refluxx

i said this in another post, but i went to the apple store, the genius told me the "replacements" are brand new , not manufactured not refurbs. I dont think they're allowed to lie about something like that...

Geniuses are very capable of lying. In the beginning, they're most certainly brand new as there are no returned iPhones to be re-manufacturered, but we've already approached the two month mark when refurbs start making their way into the white boxes.

[ixodes]

Originally Posted by JayLenochiniMac

Still makes no sense. You're returning everything yet they give you a white box with no accessories so you're sans a charger or cable? Your post also says that replacements are always refurbs and this isn't necessarily true, especially right after new iPhone debut.

Respectfully, I cannot imagine why you're so set on assuming.

Reading my post, at no time did I mention a white box, or being sans a charger or cable. I have no further comment.

[JS82712]

Originally Posted by ixodes

While this is normally the practice, what I've been experiencing recently is a deviation from the long standing practice. The replacements are always refurbs as usual, but lately they ask for all packaging, the phone and included accessories.

I've just spoken to several senior managers at applecare, they do not ask for all the chargers, cables and packaging for replacements; stop spreading BS.

[JayLenochiniMac]

Originally Posted by ixodes

Respectfully, I cannot imagine why you're so set on assuming.

Reading my post, at no time did I mention a white box, or being sans a charger or cable. I have no further comment.

You're not doing us any favor by being cryptic. You responded to my post which specifically involves a white box replacement swap. You claim that they're deviating from the usual practice of swapping out just the iPhone itself to requiring that you return everything, including the retail box and accessories. Are you claiming they're giving out brand new retail boxes instead of white boxes in exchange?

[ixodes]

Originally Posted by JS82712

I've just spoken to several senior managers at applecare, they do not ask for all the chargers, cables and packaging for replacements; stop spreading BS.

I'm simply conveying my experience. If that's too much for you, feel free to move on.

[iapplelove]

Originally Posted by Yankeesxd

If i am getting an overnight shipment of another iPhone 5 and i have to send mines back, would the one they are sending me new or refurbished? Thanks

My BT stopped working on my launch day iPhone 5 got it swapped yesterday at the store though,genius guy said all the swaps are still "new" phones even though they come in the grey box.

[alphaod]

When I had my iPhone swapped, the serial number of the replacement phone showed it was manufactured two weeks before my new one was.

[JayLenochiniMac]

Originally Posted by ixodes

I'm simply conveying my experience. If that's too much for you, feel free to move on.

You've refused to elaborate on how one goes about returning everything and getting a replacement in the process. Proves you're simply BSing.