Hard Candy case company worst customer service ever.

golf1410 · Nov 25, 2012, 09:31 PM

I have preordered the case for MacBook Pro retina 15 back in July. They described that it will ship at the beginning of September. Now, it is almost at the end of November. They still have not shipped it out.
I no longer have the MacBook Pro retina as I returned it back to Apple. I have been trying to contact them many time back in September to cancel my order and refund 70US$ back to my account. They don't response. Call them up. No one pick up the phone call.
I contacted the PayPal to file a claim. But it is beyond 30 days of transaction. This company stole my money

I am unable to reach them at all. I might have to go small claim court and talk with BBB(Better Business Bureau)

Don't buy from them or preorder from them. Their customer service is real bad.

Tomorrow · Nov 26, 2012, 12:09 PM

Sounds like a bad experience, for sure. But how will you take them to small claims court if you can't contact them? And is it worth it? How much did you lose on the case?

Orange Crane · Nov 26, 2012, 12:25 PM

Small claims / BBB won't get you anywhere. Contact your bank or credit card company depending on how you have PayPal set up.

golf1410 · Nov 26, 2012, 04:58 PM

Quote:

Originally Posted by Tomorrow

Sounds like a bad experience, for sure. But how will you take them to small claims court if you can't contact them? And is it worth it? How much did you lose on the case?

It is like 70$ plus shipping. If they don't show up in the court, I automatically win and get the money. Not sure, there is any fee for that. But this is not right.

----------

Quote:

Originally Posted by Orange Crane

Small claims / BBB won't get you anywhere. Contact your bank or credit card company depending on how you have PayPal set up.

I added my Bank of America's debit card to my Paypal account. Can you suggest in more detail? I bought it back in July. Not sure the back will follow that up for me.

zioxide · Nov 26, 2012, 05:20 PM

Quote:

Originally Posted by golf1410

I added my Bank of America's debit card to my Paypal account. Can you suggest in more detail? I bought it back in July. Not sure the back will follow that up for me.

You should follow up with BofA. You might be screwed because it was a debit though. You're way better off and have way more consumer protections if you use a credit card. I would never give paypal direct debit access to my money, one instance like this and they could wipe your entire account. That can't happen with a credit card.

Tomorrow · Nov 27, 2012, 07:51 AM

Quote:

Originally Posted by golf1410

It is like 70$ plus shipping. If they don't show up in the court, I automatically win and get the money.

You're almost right. First off, you have to have a physical address for someone to serve them with court papers. If that doesn't happen, they're under no obligation to show up to court. Second, if you can manage to serve them with papers and they still don't show up, you do automatically win (by default), but you do NOT automatically get the money. Winning a judgment is one thing, collecting on it is another thing altogether.

golf1410 · Nov 29, 2012, 08:06 AM

Quote:

Originally Posted by Tomorrow

You're almost right. First off, you have to have a physical address for someone to serve them with court papers. If that doesn't happen, they're under no obligation to show up to court. Second, if you can manage to serve them with papers and they still don't show up, you do automatically win (by default), but you do NOT automatically get the money. Winning a judgment is one thing, collecting on it is another thing altogether.

What should I do? Let them take my money?

Tomorrow · Nov 29, 2012, 09:20 AM

Quote:

Originally Posted by golf1410

What should I do? Let them take my money?

I'm saying that from the sounds of things, it doesn't sound like they have a philosophical disagreement with you over whether they owe you any money; it sounds like they have already taken your money and run.

Proving you're correct in this issue isn't your biggest obstacle; finding these people, and actually collecting on what they owe you, is.

2020mike · Nov 29, 2012, 09:35 AM

Is the $70 worth the time and hassle of running around filing suit going to court ect?

Cubytus · Nov 30, 2012, 05:27 PM

As a matter of principle, I would say yes.

A small claims court usually charge you a moderate fee to open and process your file. If you win, the other party has to pay for your fees also.

Jessica Lares · Nov 30, 2012, 06:25 PM

Call PayPal and tell them what is happening. It is against the terms of service for them to do pre-orders that don't arrive within 20 days. Give them the order number, a copy of the Facebook page where everyone else is complaining, and talk to as many supervisors until someone actually listens.

If it was money pulled out of your bank directly, you should talk to them about it too. Even if it's a debit card, it's still covered. I've talked to my bank many times about these things.

golf1410 · Dec 1, 2012, 02:46 PM

I will keep you guys update. If this company can do this to me, it can do the same to you as well.

Nov 25, 2012, 09:31 PM	#1
golf1410 macrumors 6502a Join Date: May 2012 Location: San Francisco, CA	Hard Candy case company worst customer service ever. I have preordered the case for MacBook Pro retina 15 back in July. They described that it will ship at the beginning of September. Now, it is almost at the end of November. They still have not shipped it out. I no longer have the MacBook Pro retina as I returned it back to Apple. I have been trying to contact them many time back in September to cancel my order and refund 70US$ back to my account. They don't response. Call them up. No one pick up the phone call. I contacted the PayPal to file a claim. But it is beyond 30 days of transaction. This company stole my money I am unable to reach them at all. I might have to go small claim court and talk with BBB(Better Business Bureau) Don't buy from them or preorder from them. Their customer service is real bad.
	0

Nov 26, 2012, 12:09 PM	#2
Tomorrow macrumors 603 Join Date: Mar 2008 Location: Always a day away	Sounds like a bad experience, for sure. But how will you take them to small claims court if you can't contact them? And is it worth it? How much did you lose on the case? __________________ I would scream just to be heard, as if yelling at the stars - I was bleeding just to feel. You would never say a word, kept me reaching in the dark - always something to conceal.
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Nov 29, 2012, 09:35 AM	#9
2020mike macrumors 6502 Join Date: May 2012	Is the $70 worth the time and hassle of running around filing suit going to court ect? __________________ iPad 2, iphone 4S 16gb
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Nov 30, 2012, 05:27 PM	#10
Cubytus macrumors 6502 Join Date: Mar 2007	As a matter of principle, I would say yes. A small claims court usually charge you a moderate fee to open and process your file. If you win, the other party has to pay for your fees also. __________________ Ubuntu and Mac OS X user means sacrilege both to Mac and GNU/Linux communities. Stop ranting, give feedback: http://www.apple.com/feedback
	0

Nov 30, 2012, 06:25 PM	#11
Jessica Lares macrumors 68030 Join Date: Oct 2009 Location: Near Dallas, Texas, USA	Call PayPal and tell them what is happening. It is against the terms of service for them to do pre-orders that don't arrive within 20 days. Give them the order number, a copy of the Facebook page where everyone else is complaining, and talk to as many supervisors until someone actually listens. If it was money pulled out of your bank directly, you should talk to them about it too. Even if it's a debit card, it's still covered. I've talked to my bank many times about these things. __________________  Have You Hugged Your Mac Today? Daily Expressions \| Power Mac G5 \| Late 2011 13" MacBook Pro \| iPod Nano (7G) \| iPod Shuffle (2012) \| iPad Mini
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Nov 26, 2012, 12:25 PM	#3
Orange Crane macrumors regular Join Date: Jul 2012	Small claims / BBB won't get you anywhere. Contact your bank or credit card company depending on how you have PayPal set up.
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Dec 1, 2012, 02:46 PM	#12
golf1410 Thread Starter macrumors 6502a Join Date: May 2012 Location: San Francisco, CA	I will keep you guys update. If this company can do this to me, it can do the same to you as well.
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