Returned MacBook Air & Photoshop

shah1 · Nov 30, 2012, 09:30 AM

Not sure if this is the right to be posting this but I recently returned a 2012 13inch macbook air due screen issues. Now I had installed CS5 photoshop on this laptop and on my original 2010 macbook air. The problem is, I returned the macbook without de-activating the photoshop, now I've got my replacement, I'm getting the message that the software has been installed on two machines. My question is, once the returned machine is back at Apple, will they do a full restore, meaning they wipe everything off and will that be enough to de-activate the photoshop on that computer?

Weaselboy · Nov 30, 2012, 09:50 AM

Apple well definitely wipe the drive, but I have no idea if that will fix your PShop license issue.

shah1 · Nov 30, 2012, 09:55 AM

Quote:

Originally Posted by Weaselboy

Apple well definitely wipe the drive, but I have no idea if that will fix your PShop license issue.

If the hard drive is wiped then surely the photoshop will be de-activated on that machine? Or no?

dLuu · Nov 30, 2012, 09:56 AM

You should contact Adobe's Customer Support. They're not the best but they should be able to help you get your product activated on your replacement system.

Weaselboy · Nov 30, 2012, 10:01 AM

Quote:

Originally Posted by shah1

If the hard drive is wiped then surely the photoshop will be de-activated on that machine? Or no?

If Apple just wipes the drive without first going in an de-activating PShop, I don't see how Adobe would know it was de-activated. I think you are going to need to call Adobe.

shah1 · Nov 30, 2012, 10:15 AM

on the phone to them now!

filmbuff · Nov 30, 2012, 10:29 AM

I believe unless you uninstall Photoshop with the machine connected to the internet Adobe will have no way of knowing that it was deactivated. I would call Adobe and explain the situation, I bet they will just give you a new access code with no trouble.

m00min · Nov 30, 2012, 10:56 AM

Fairly sure there's a way to deactivate an install on the Adobe site. Had to do this a couple of years ago when migrating a coworkers machine.

Mrbobb · Nov 30, 2012, 12:19 PM

if u still have the original machine's S/N, u maybe able to do this wo the physical machine.

But no, wipe is a dumb process.

Spink10 · Nov 30, 2012, 12:21 PM

Quote:

Originally Posted by shah1

on the phone to them now!

How did it go?

chrono1081 · Nov 30, 2012, 01:24 PM

Quote:

Originally Posted by shah1

If the hard drive is wiped then surely the photoshop will be de-activated on that machine? Or no?

No. You'll need to contact Adobe (sorry if this was already answered!)

shah1 · Nov 30, 2012, 02:41 PM

Quote:

Originally Posted by Spink10

How did it go?

They sorted it, activated Pshop on the new macbook air for me. Had to wait over 30 minutes to get through to them!

Nov 30, 2012, 09:30 AM	#1
shah1 macrumors member Join Date: Oct 2010	Returned MacBook Air & Photoshop Not sure if this is the right to be posting this but I recently returned a 2012 13inch macbook air due screen issues. Now I had installed CS5 photoshop on this laptop and on my original 2010 macbook air. The problem is, I returned the macbook without de-activating the photoshop, now I've got my replacement, I'm getting the message that the software has been installed on two machines. My question is, once the returned machine is back at Apple, will they do a full restore, meaning they wipe everything off and will that be enough to de-activate the photoshop on that computer?
	0

Nov 30, 2012, 10:56 AM	#8
m00min macrumors 6502 Join Date: Jul 2012	Fairly sure there's a way to deactivate an install on the Adobe site. Had to do this a couple of years ago when migrating a coworkers machine. __________________ Obligatory dick waving: 2012 i7/8GB/256SSD MBA; 2010 i7/8GB/256SSD MBP; 2006 Mac Mini; iPhone 4S; iPad 3
	0

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Nov 30, 2012, 09:50 AM	#2
Weaselboy macrumors 604 Join Date: Jan 2005	Apple well definitely wipe the drive, but I have no idea if that will fix your PShop license issue.
	0

Nov 30, 2012, 09:56 AM	#4
dLuu macrumors newbie Join Date: Nov 2012	You should contact Adobe's Customer Support. They're not the best but they should be able to help you get your product activated on your replacement system.
	2

Nov 30, 2012, 10:15 AM	#6
shah1 Thread Starter macrumors member Join Date: Oct 2010	on the phone to them now!
	1

Nov 30, 2012, 10:29 AM	#7
filmbuff macrumors 6502 Join Date: Jan 2011	I believe unless you uninstall Photoshop with the machine connected to the internet Adobe will have no way of knowing that it was deactivated. I would call Adobe and explain the situation, I bet they will just give you a new access code with no trouble.
	1

Nov 30, 2012, 12:19 PM	#9
Mrbobb macrumors 68030 Join Date: Aug 2012	if u still have the original machine's S/N, u maybe able to do this wo the physical machine. But no, wipe is a dumb process.
	0