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Old Dec 5, 2012, 12:16 PM   #1
Jelsoft
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Unhappy Macbook Air 11 Inch Physical Problems

Hi all,

I have two problems with my Macbook Air (2012)

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1) The trackpad will no longer physically click down. I can tap to click, but I cannot click it down in order to click. How can I fix this?

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2) The screen is very loose, and has been seen I bought it. I though it was just a model design flaw so ignored it. Basically, if I tip the laptop back at an angle even slightly, the screen will fall all the way back on its hinge.

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I bought this machine when I was in America as I need a Japanese keyboard, but I am living in the UK where apple does not offer the Japanese keyboard. I bought it in early August.

Does anyone have any advice or at least answers regarding these problems?

Thank you
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Old Dec 5, 2012, 01:10 PM   #2
limesmoothie
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Even if you bought the machine in the US, you should still be covered by warranty.

Check your status on the Apple Website https://selfsolve.apple.com/agreementWarrantyDynamic.do

and then get yourself booked in at your nearest repair centre or Apple Store.
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Old Dec 5, 2012, 02:07 PM   #3
Jelsoft
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Damn, I was hoping I could fix the trackpad issue myself.

I know the monitor needs tightening or something... I had a similar issue on a previous MBP... and I know I can't do that myself.

But the trackpad...
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Old Dec 5, 2012, 03:23 PM   #4
limesmoothie
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Quote:
Originally Posted by Jelsoft View Post
Damn, I was hoping I could fix the trackpad issue myself.

I know the monitor needs tightening or something... I had a similar issue on a previous MBP... and I know I can't do that myself.

But the trackpad...
If the trackpad isn't working then that's a huge issue, you need to get it to a service centre. Why DIY when you can get Apple to do the repair under warranty?

I appreciate you don't want to be without your machine, but you spent a lot of cash on it and it sounds like a dud.
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Old Dec 5, 2012, 03:34 PM   #5
Beanoir
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I suggest you use your warranty to get it fixed. Be without it for 48hrs, you'll get by.
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Old Dec 6, 2012, 12:36 PM   #6
bryanmiss
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Hope u can reach more information in the site by ifixit .good luck Pal!
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Old Dec 6, 2012, 02:56 PM   #7
Jelsoft
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Unfortunately where I live there is no Apple Store on the island so I will have to take it to the island's authorised reseller, as usual.

I have bad luck with Macbooks it seems...
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