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Old Dec 7, 2012, 11:31 AM   #1
Fiji
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iPhone5 and Unlimited Data

Hi,
My friend was interested in upgrading to the iphone 5 and when he tried to do so on the AT&T website, there was an additonal charge of 30 dollars per month added to his monthly plan. He has an unlimited data plan and was under the impression that his old plan would be "granfathered" in when he upgraded the phone at the contract's end and he would not have to pay any fee (other than the activation fee of $36) for the upgrade.

I am thinking that AT&T was trying to charge him for "tethering" or something like that and that there was some mistake when doing the upgrade on the web and he was charged the $30 in error. He couldn't get a straight answer from the web chat as to why he was being charged $30 more a month for his unlimited plan. He was told to do the upgrade and then "call customer service" after the fact to evaluate the charges.

Does anyone have any experience with how to avoid this extra charge when upgrading via the website or should he just go to an AT&T store to do the upgrade?

Thanks
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Old Dec 7, 2012, 12:30 PM   #2
nitemare
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Quote:
Originally Posted by Fiji View Post
Hi,
My friend was interested in upgrading to the iphone 5 and when he tried to do so on the AT&T website, there was an additonal charge of 30 dollars per month added to his monthly plan. He has an unlimited data plan and was under the impression that his old plan would be "granfathered" in when he upgraded the phone at the contract's end and he would not have to pay any fee (other than the activation fee of $36) for the upgrade.

I am thinking that AT&T was trying to charge him for "tethering" or something like that and that there was some mistake when doing the upgrade on the web and he was charged the $30 in error. He couldn't get a straight answer from the web chat as to why he was being charged $30 more a month for his unlimited plan. He was told to do the upgrade and then "call customer service" after the fact to evaluate the charges.

Does anyone have any experience with how to avoid this extra charge when upgrading via the website or should he just go to an AT&T store to do the upgrade?

Thanks
its not a mistake. he has been paying a $30 a month data fee the whole time. when upgrading hes still getting the same data plan but AT&T has to account that he is switching over to a LTE DATA CAPABLE phone. there is no increase in his bill unless he changed text or minutes or to a shared data plan
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Old Dec 7, 2012, 12:35 PM   #3
Jordan921
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Originally Posted by nitemare View Post
its not a mistake. he has been paying a $30 a month data fee the whole time. when upgrading hes still getting the same data plan but AT&T has to account that he is switching over to a LTE DATA CAPABLE phone. there is no increase in his bill unless he changed text or minutes or to a shared data plan
Why the hell would AT&T charge an extra $30 because he's switching over to a LTE capable phone?! Both my brother and his gf have unlimited data plans that upgraded to the iPhone 5 without being charged an extra $30.
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Old Dec 7, 2012, 12:48 PM   #4
ProudLoz
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Originally Posted by Jordan921 View Post
Why the hell would AT&T charge an extra $30 because he's switching over to a LTE capable phone?! Both my brother and his gf have unlimited data plans that upgraded to the iPhone 5 without being charged an extra $30.
Read the post again, he's not getting charged $30 extra month at all, the $30 that shows up on the upgrade is just a change to the "iPhone Unlimited Data Plan for LTE Devices", which is still $30 as always.

In other words, the upgrade page with the checkout is just showing that his old Unlimited Data Plan is just being upgraded to the LTE unlimited data plan at the same pay rate.
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Old Dec 7, 2012, 12:54 PM   #5
Jordan921
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Read the post again, he's not getting charged $30 extra month at all, the $30 that shows up on the upgrade is just a change to the "iPhone Unlimited Data Plan for LTE Devices", which is still $30 as always.

In other words, the upgrade page with the checkout is just showing that his old Unlimited Data Plan is just being upgraded to the LTE unlimited data plan at the same pay rate.
If you read OPs post he said that his friend is being charged an extra $30 a month. It probably is a mistake on AT&Ts side.
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Old Dec 7, 2012, 01:03 PM   #6
ProudLoz
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Originally Posted by Jordan921 View Post
If you read OPs post he said that his friend is being charged an extra $30 a month. It probably is a mistake on AT&Ts side.
I'm replying based on the other member you quoted, not the OP. I also think that the OP is misinterpreting a charge based on the fact that his friend hasn't upgraded just yet and so his bill hasn't came in with this mysterious $30 extra charge he's talking about.

I think it would best if the OP had his friend go through the process of upgrading and then take a screenshot of his cart so we can see what he's talking about.
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Old Dec 7, 2012, 01:33 PM   #7
takeshi74
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Originally Posted by Jordan921 View Post
If you read OPs post he said that his friend is being charged an extra $30 a month. It probably is a mistake on AT&Ts side.
It's also entirely possible, as stated above, that the OP and friend are mistaken. Without seeing the details first hand we're all just randomly guessing.
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Old Dec 7, 2012, 04:42 PM   #8
Fiji
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Clarification

Hi Again,

Just to clarify, the charge is an EXTRA $30 per month added to his bill. He was trying to upgrade via the AT&T upgrade link on their website and saw his current charge for unlimited data, plus an additional $30 charge per month.

From your answers so far, I am assuming that if one has an existing voice, text, and an unlimited data plan, then there should be NO ADDITIONAL monthly charge added to your plan when you upgrade to an iphone 5.

I'll tell him to take a screen shot of the cart. Thanks for your responses so far, I appreciate the help!
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Old Dec 7, 2012, 04:44 PM   #9
youCANTstopME
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Originally Posted by Fiji View Post
Hi Again,

Just to clarify, the charge is an EXTRA $30 per month added to his bill. He was trying to upgrade via the AT&T upgrade link on their website and saw his current charge for unlimited data, plus an additional $30 charge per month.

From your answers so far, I am assuming that if one has an existing voice, text, and an unlimited data plan, then there should be NO ADDITIONAL monthly charge added to your plan when you upgrade to an iphone 5.

I'll tell him to take a screen shot of the cart. Thanks for your responses so far, I appreciate the help!
maybe its just an upgrade fee?? lol they are $36

Quote:
Warranty and additional information
Upgrade Advantage Program: See rate-plan brochure and Wireless Customer Agreement for full terms applicable to selected rate plan. Customer eligibility may vary based on credit history, payment history, payment status, customer type, and other factors. New 2-yr agreement with qualifying voice and data plans required. Upgrade fee of $36 applies. Subscriber must live and have a mailing address within AT&T's owned network coverage area. For further details regarding AT&T's Return Policy and Early Termination Fees, including Cancellation of Service, please see our Return Policy. AT&T may change the terms and conditions of the AT&T Upgrade Advantage Program at any time without notice. All other charges apply. Some dealers impose additional fees. Coverage not available in all areas.
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Old Dec 8, 2012, 09:53 AM   #10
Fiji
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Not an upgrade fee

@youcantstopme Not an upgrade fee- it was an additional $30 added to the monthly charge.
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Old Dec 8, 2012, 09:58 AM   #11
ProudLoz
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Originally Posted by Fiji View Post
@youcantstopme Not an upgrade fee- it was an additional $30 added to the monthly charge.
He definitely needs to take a screenshot of that cart, I never got that $30 extra charge when I upgraded to the iPhone 5.
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Old Dec 8, 2012, 09:59 AM   #12
Applejuiced
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Did you try contacting AT&T to find out what it is and why?
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Old Dec 8, 2012, 10:06 AM   #13
Fiji
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Unlimited Data

Not yet, because he was certain that the charge was accurate-that's why I came here to see if anyone else with an unlimited data plan got charged this fee. It didn't sound right to me. I am thinking they were trying to charge him for tethering.
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Old Dec 8, 2012, 10:07 AM   #14
einmusiker
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I didnt even realize you could keep unlimited data when you upgrade on att. verizon forces you to choose their ripoff shared data plans
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I <3 Macbook pro, I <3 GoOgle Voice, I <3 my Android phone.
waiting for the shtuff to hit the fan when people start using tons of data on LTE :Popping popcorn:
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Old Dec 8, 2012, 12:04 PM   #15
scorpio1973
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I didnt even realize you could keep unlimited data when you upgrade on att. verizon forces you to choose their ripoff shared data plans
Yep, you can keep it. That was the reason I stayed with AT&T. I was able to use my subsidy and keep my unlimited data when I upgraded to the iPhone 5.
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Old Dec 8, 2012, 01:06 PM   #16
Kashsystems
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You have to talk to an ATT rep. When ordering off their website it does not recognize the Unlimited plan and will try to replace it with the standard 30 dollar plan. Do not worry though as they will switch it back. It has happened to me.
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Old Dec 8, 2012, 04:01 PM   #17
mdlooker
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Same here when I upgraded to the IP5. I saw the website wasn't quite jiving and was scared I would lose my unlimited data. So I called and clarified, even at the AT&T store when purchasing. No added charges at all. Probably just a system error that a rep can easily credit.
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