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Old Dec 27, 2012, 12:36 PM   #1
duhyes
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Returning my iPhone to get a new iPhone ?

Am i allowed to return my iphone 5 to get a new one?

Am i allowed to return it in the next few months or years if i have scratches or scuff ?
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Old Dec 27, 2012, 12:37 PM   #2
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You've got 14days.
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Old Dec 27, 2012, 01:35 PM   #3
duhyes
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Originally Posted by blueroom View Post
You've got 14days.
14days only ??? wow thats not a good deal like iphone 5 get scratch easily my iphone 5 has already have a little scuff right out of the box

and i think ur lying its not 14 days i check my serial number it says:

Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 26 December 2013

it says i can replace it
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Old Dec 27, 2012, 01:39 PM   #4
Applejuiced
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After 14 days you can get warranty replacements with applecare. That's good for 1 year.
You cant keep scratching it and bring it back and get a new one. They dont cover normal wear and tear. Even though it does scratch easy they dont let you keep exchanging it for that unless it came with those scratches from the factory.
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Old Dec 27, 2012, 01:43 PM   #5
duhyes
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Quote:
Originally Posted by Applejuiced View Post
After 14 days you can get warranty replacements with applecare. That's good for 1 year.
You cant keep scratching it and bring it back and get a new one. They dont cover normal wear and tear. Even though it does scratch easy they dont let you keep exchanging it for that unless it came with those scratches from the factory.
What do you mean after 14days? It says i have till december 26,2013?

So basically i can only return it 1-2 times(for example)?


What's the requirement for a exchange?(what type of damages)?
Do they give u a new iphone or fix it?
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Old Dec 27, 2012, 01:46 PM   #6
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Quote:
Originally Posted by duhyes View Post
What do you mean after 14days? It says i have till december 26,2013?

So basically i can only return it 1-2 times(for example)?


What's the requirement for a exchange?(what type of damages)?
Do they give u a new iphone or fix it?
14 days you can return it and get your money back.
After that you have the remaining 1 year warranty.
They dont repair physical or user damage unless you purchase applecare plus.
Read up on it and learn what it covers, how, when, how much.
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Old Dec 27, 2012, 02:09 PM   #7
heyitsfez
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If I'm not mistaken the employee that sold my iphone to me said I had 30 days return it. This was at an Apple store. Have the policies changed recently?
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Old Dec 27, 2012, 02:14 PM   #8
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Originally Posted by heyitsfez View Post
If I'm not mistaken the employee that sold my iphone to me said I had 30 days return it. This was at an Apple store. Have the policies changed recently?
Pretty sure they changed the return policy for phones purchased during the holiday season. Normally iPhones are 14 days.
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Old Dec 27, 2012, 02:15 PM   #9
McCaffers
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You get some extra days for the Christmas period but normally its 14 days.

You can't buy something use it for 6 months and take it back for a new one. I don't understand how your confused. This applies to everything in life.
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Old Dec 27, 2012, 02:18 PM   #10
duhyes
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then what does the 1 year warranty do?

I serach my serial number on the apple it says the support and service options

Send in for Service
Send your product to Apple and get it repaired or replaced.


Also what is hardware repair like what is ''hardware''

Last edited by duhyes; Dec 27, 2012 at 02:23 PM.
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Old Dec 27, 2012, 02:23 PM   #11
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Originally Posted by duhyes View Post
then what does the 1 year warranty do?

I serach my serial number on the apple it says the support and service options

Send in for Service
Send your product to Apple and get it repaired or replaced.
It covers a hardware issue such as home button, faulty radios, etc. It does not cover cosmetic damage.
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Old Dec 27, 2012, 02:23 PM   #12
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Originally Posted by ECUpirate44 View Post
For a hardware issue, not cosmetic damage.
whats hardware like the wifi issues or something like that?
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Old Dec 27, 2012, 02:24 PM   #13
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whats hardware like the wifi issues or something like that?
Yep.
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Old Dec 27, 2012, 02:25 PM   #14
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Quote:
Originally Posted by duhyes View Post
then what does the 1 year warranty do?

I serach my serial number on the apple it says the support and service options

Send in for Service
Send your product to Apple and get it repaired or replaced.


Also what is hardware repair like what is ''hardware''
It covers the device if it experiences issues due to the manufacturing process. Cosmetic issues such as scratches and scuffs are not covered unless you purchase the additional $99 AppleCare + warranty.
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Old Dec 27, 2012, 02:26 PM   #15
heyitsfez
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The back of my receipt says that as an exception to their 14 day policy, iPhones can be returned 30 days after purchase. Same thing on the Apple website:

For iPhone returns, you may return your undamaged iPhone with its included accessories within 30 days of purchase for a full refund.

Not sure if that applies as well for an exchange that is not under Applecare
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Old Dec 27, 2012, 02:30 PM   #16
duhyes
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Can i return my iphone and get a new iphone i just bought it yesterday and this iphone has a very little scuff on the bottom of the home button? will they accept it for a new iphone 5?


what do i need to bring for it to return ? iphone 5 and the accessories ?

if was scuffed out of the box a little one tho


Do i go to bestbuy(were i bought the iphone) or apple? Do i bring the receipt?
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Old Dec 27, 2012, 02:33 PM   #17
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Quote:
Originally Posted by duhyes View Post
Can i return my iphone and get a new iphone i just bought it yesterday and this iphone has a very little scuff on the bottom of the home button? will they accept it for a new iphone 5?


what do i need to bring for it to return ? iphone 5 and the accessories ?
Sure. You just need to include the box and all of the original accessories that came with your phone and take it back to BestBuy. Don't forget your receipt.
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Old Dec 27, 2012, 02:35 PM   #18
matttye
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Quote:
Originally Posted by duhyes View Post
Can i return my iphone and get a new iphone i just bought it yesterday and this iphone has a very little scuff on the bottom of the home button? will they accept it for a new iphone 5?


what do i need to bring for it to return ? iphone 5 and the accessories ?

if was scuffed out of the box a little one tho


Do i go to bestbuy(were i bought the iphone) or apple? Do i bring the receipt?
Most iPhones will scuff with use anyway, so you might just swap it and then scuff it of your own accord in a week or two anyway.

So long as the device works properly, who cares?
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Old Dec 27, 2012, 02:36 PM   #19
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Quote:
Originally Posted by duhyes View Post
Am i allowed to return it in the next few months or years if i have scratches or scuff ?
Yes. Apple will accept returns for iPhone 5's with scratches no-questions-asked, so long as you do so by 31 December 2019 (7 years remaining).

Edit:

Found the link regarding this policy.

See here for more information:

http://www.apple.com/policies/iphone...id-until-2019/

Last edited by syd430; Dec 27, 2012 at 02:59 PM.
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Old Dec 27, 2012, 02:36 PM   #20
Squilly
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Normal wear and tear isn't covered under warranty. Like someone else said, it's manufacturers defects. They won't replace it if you have a cracked screen or water damage, unless you get AppleCare+. If you got a scratch out of the box, then yes, they will let you return it for a new or refurbished one.
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Old Dec 27, 2012, 02:37 PM   #21
Oui
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Return for iPhone is and always has been 30 days.
Nothing is new about it and nothing has changed about it.
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Old Dec 27, 2012, 02:37 PM   #22
Squilly
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Quote:
Originally Posted by matttye View Post
Most iPhones will scuff with use anyway, so you might just swap it and then scuff it of your own accord in a week or two anyway.

So long as the device works properly, who cares?
The iPhone 5 I got from Best Buy had scratches out of the box. Immediately took it back to Apple for a new one. It really is unacceptable for merchandise that's supposed to be brand new.
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Old Dec 27, 2012, 02:41 PM   #23
duhyes
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Quote:
Originally Posted by Squilly View Post
The iPhone 5 I got from Best Buy had scratches out of the box. Immediately took it back to Apple for a new one. It really is unacceptable for merchandise that's supposed to be brand new.
did you went to apple or bestbuy?


Cause i bought the iphone at bestbuy so which one do i go to?

----------

I took off the screen protector that came with it(the one that covers everything) is that okay?
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Old Dec 27, 2012, 02:41 PM   #24
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Quote:
Originally Posted by duhyes View Post
did you went to apple or bestbuy?


Cause i bought the iphone at bestbuy so which one do i go to?
BestBuy
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Old Dec 27, 2012, 02:42 PM   #25
duhyes
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Is it 30 days or 14 days?


Can i buy apple care anytime i want?
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