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Old Jan 6, 2013, 09:51 AM   #1
gusping
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Bought iPad in USA, returning to Uk store due to yellow tint

Hi,
i bought an iPad in America a couple of days ago. I live in the Uk and am back home now but have noticed my iPad 4th gen has a yellow tint. Am i able to swap it out for another in a Uk store despite it having the American charger?

Thanks
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Old Jan 6, 2013, 09:53 AM   #2
Rodster
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You could try but surely they'll ask for a receipt and it'll show it was purchased in the US so UK support might be declined.
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Old Jan 6, 2013, 10:02 AM   #3
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As long as you purchased from Apple directly and have proof of purchase, I don't see why not.
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Old Jan 6, 2013, 10:10 AM   #4
Rodster
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Looks like it could go either way:

https://discussions.apple.com/thread...art=0&tstart=0
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Old Jan 6, 2013, 11:01 AM   #5
gusping
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my sister bought a macbook pro from america and swapped it for a uk one so if that works, surely an iPad would. I bought it directly from apple and have proof of purchase. I am also within the 14days return and the warranty is global so..... should work
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Old Jan 6, 2013, 11:18 AM   #6
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The warranty is international and 14 day policy only states it needs to be from an apple store. Should be fine
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Old Jan 6, 2013, 12:50 PM   #7
gusping
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The warranty is international and 14 day policy only states it needs to be from an apple store. Should be fine
Thank you ever so much. Clear and simple answer!
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Old Jan 6, 2013, 01:00 PM   #8
Brian Y
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You will only be able to get a service part (i.e. refurbished one). The american iPad will not physically go through the till in the UK since it's a different part (the last part of the US model is LL/A, the UK ones are B/A), with or without a receipt.

The returns policy states http://www.apple.com/legal/sales_pol...retail_us.html

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Products can be returned only in the country in which they were originally purchased.
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Old Jan 6, 2013, 02:42 PM   #9
gusping
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You will only be able to get a service part (i.e. refurbished one). The american iPad will not physically go through the till in the UK since it's a different part (the last part of the US model is LL/A, the UK ones are B/A), with or without a receipt.

The returns policy states http://www.apple.com/legal/sales_pol...retail_us.html
Returned and swapped out for another is different
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Old Jan 6, 2013, 02:46 PM   #10
Brian Y
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Returned and swapped out for another is different
Nope - they can do a repair, so you can get a brown box version, but the till won't physically let them refund/replace them (they can't do straight swaps on iPads anyway, they have to refund them to gift card then re-buy).

The UK till system isn't even aware of the US parts - thus they can't be returned or replaced, other than through a genius bar swap.
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Old Jan 6, 2013, 02:50 PM   #11
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Nope - they can do a repair, so you can get a brown box version, but the till won't physically let them refund/replace them (they can't do straight swaps on iPads anyway, they have to refund them to gift card then re-buy).

The UK till system isn't even aware of the US parts - thus they can't be returned or replaced, other than through a genius bar swap.
My sister got her whole laptop swapped from a US one to a UK one though....
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Old Jan 6, 2013, 02:53 PM   #12
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My sister got her whole laptop swapped from a US one to a UK one though....
That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly
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Old Jan 6, 2013, 02:55 PM   #13
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That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly
i think i'd rather have a yellow tint iPad than a refurbed one as thats 2nd hand...
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Old Jan 6, 2013, 02:59 PM   #14
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i think i'd rather have a yellow tint iPad than a refurbed one as thats 2nd hand...
I wouldn't worry about it - all Apple replacements are refurbs, but they'll have a new outer casing, new outer glass and a new battery. You wont be able to tell the difference and it will have gone through better QC than a new one
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Old Jan 6, 2013, 03:00 PM   #15
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I wouldn't worry about it - all Apple replacements are refurbs, but they'll have a new outer casing, new outer glass and a new battery. You wont be able to tell the difference and it will have gone through better QC than a new one
Good point.... How do you know so much about all this then?
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Old Jan 6, 2013, 03:03 PM   #16
Brian Y
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That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly
Lots of experience Good luck though and enjoy your iPad!
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Old Jan 6, 2013, 03:06 PM   #17
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Lots of experience Good luck though and enjoy your iPad!
I will, i've owned every single iPad and do you reckon i could change the colour from white to black... or is that asking too much?
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Old Jan 6, 2013, 04:12 PM   #18
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They will only swap like for like, they are usually quite set on that.
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Old Jan 6, 2013, 04:22 PM   #19
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They will only swap like for like, they are usually quite set on that.
ok, thanks
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Old Jan 6, 2013, 05:52 PM   #20
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Just my input, my friend had a USA MacBook
Pro with a graphics card issue, they said they'd replace it but had to order one from the States. Came in a few days and they swapped it no problem.
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Old Jan 6, 2013, 06:16 PM   #21
yellowbunny
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My ipad bought in US developed a backlight problem, took it straight to apple and they swapped it o questions asked.
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Old Jan 7, 2013, 02:48 AM   #22
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My ipad bought in US developed a backlight problem, took it straight to apple and they swapped it o questions asked.
Did you tell them it was from the US? did they swap the whole box or just the iPad?
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