[iPad] Bought iPad in USA, returning to Uk store due to yellow tint

gusping · Jan 6, 2013, 09:51 AM

Hi,
i bought an iPad in America a couple of days ago. I live in the Uk and am back home now but have noticed my iPad 4th gen has a yellow tint. Am i able to swap it out for another in a Uk store despite it having the American charger?

Thanks

Rodster · Jan 6, 2013, 09:53 AM

You could try but surely they'll ask for a receipt and it'll show it was purchased in the US so UK support might be declined.

w00t951 · Jan 6, 2013, 10:02 AM

As long as you purchased from Apple directly and have proof of purchase, I don't see why not.

Rodster · Jan 6, 2013, 10:10 AM

Looks like it could go either way:

https://discussions.apple.com/thread...art=0&tstart=0

gusping · Jan 6, 2013, 11:01 AM

my sister bought a macbook pro from america and swapped it for a uk one so if that works, surely an iPad would. I bought it directly from apple and have proof of purchase. I am also within the 14days return and the warranty is global so..... should work

LeeM · Jan 6, 2013, 11:18 AM

The warranty is international and 14 day policy only states it needs to be from an apple store. Should be fine

gusping · Jan 6, 2013, 12:50 PM

Quote:

Originally Posted by LeeM

The warranty is international and 14 day policy only states it needs to be from an apple store. Should be fine

Thank you ever so much. Clear and simple answer!

Brian Y · Jan 6, 2013, 01:00 PM

You will only be able to get a service part (i.e. refurbished one). The american iPad will not physically go through the till in the UK since it's a different part (the last part of the US model is LL/A, the UK ones are B/A), with or without a receipt.

The returns policy states http://www.apple.com/legal/sales_pol...retail_us.html

Quote:

Products can be returned only in the country in which they were originally purchased.

gusping · Jan 6, 2013, 02:42 PM

Quote:

Originally Posted by bma

You will only be able to get a service part (i.e. refurbished one). The american iPad will not physically go through the till in the UK since it's a different part (the last part of the US model is LL/A, the UK ones are B/A), with or without a receipt.

The returns policy states http://www.apple.com/legal/sales_pol...retail_us.html

Returned and swapped out for another is different

Brian Y · Jan 6, 2013, 02:46 PM

Quote:

Originally Posted by gusping

Returned and swapped out for another is different

Nope - they can do a repair, so you can get a brown box version, but the till won't physically let them refund/replace them (they can't do straight swaps on iPads anyway, they have to refund them to gift card then re-buy).

The UK till system isn't even aware of the US parts - thus they can't be returned or replaced, other than through a genius bar swap.

gusping · Jan 6, 2013, 02:50 PM

Quote:

Originally Posted by bma

Nope - they can do a repair, so you can get a brown box version, but the till won't physically let them refund/replace them (they can't do straight swaps on iPads anyway, they have to refund them to gift card then re-buy).

The UK till system isn't even aware of the US parts - thus they can't be returned or replaced, other than through a genius bar swap.

My sister got her whole laptop swapped from a US one to a UK one though....

Brian Y · Jan 6, 2013, 02:53 PM

Quote:

Originally Posted by gusping

My sister got her whole laptop swapped from a US one to a UK one though....

That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly

gusping · Jan 6, 2013, 02:55 PM

Quote:

Originally Posted by bma

That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly

i think i'd rather have a yellow tint iPad than a refurbed one as thats 2nd hand...

Brian Y · Jan 6, 2013, 02:59 PM

Quote:

Originally Posted by gusping

i think i'd rather have a yellow tint iPad than a refurbed one as thats 2nd hand...

I wouldn't worry about it - all Apple replacements are refurbs, but they'll have a new outer casing, new outer glass and a new battery. You wont be able to tell the difference and it will have gone through better QC than a new one

gusping · Jan 6, 2013, 03:00 PM

Quote:

Originally Posted by bma

I wouldn't worry about it - all Apple replacements are refurbs, but they'll have a new outer casing, new outer glass and a new battery. You wont be able to tell the difference and it will have gone through better QC than a new one

Good point.... How do you know so much about all this then?

Brian Y · Jan 6, 2013, 03:03 PM

Quote:

Originally Posted by bma

That wouldn't have been done on the spot in store - and they'd usually only do that if she'd had multiple problems. They may have ordered one in, but they wont do that for an iPad - and it'd take about 2-3 weeks for a Mac since they'd have to bring it over from China.

If you don't believe me that's fine - I'm just saying what their systems do/don't allow in-store - just don't get your hopes up that you'll walk out with a new sealed UK one - it's physically impossible. You will however, get a refurb which works perfectly

Lots of experience

Good luck though and enjoy your iPad!

gusping · Jan 6, 2013, 03:06 PM

Quote:

Originally Posted by bma

Lots of experience

Good luck though and enjoy your iPad!

I will, i've owned every single iPad

and do you reckon i could change the colour from white to black... or is that asking too much?

shoppy · Jan 6, 2013, 04:12 PM

They will only swap like for like, they are usually quite set on that.

gusping · Jan 6, 2013, 04:22 PM

Quote:

Originally Posted by shoppy

They will only swap like for like, they are usually quite set on that.

ok, thanks

cambookpro · Jan 6, 2013, 05:52 PM

Just my input, my friend had a USA MacBook
Pro with a graphics card issue, they said they'd replace it but had to order one from the States. Came in a few days and they swapped it no problem.

yellowbunny · Jan 6, 2013, 06:16 PM

My ipad bought in US developed a backlight problem, took it straight to apple and they swapped it o questions asked.

gusping · Jan 7, 2013, 02:48 AM

Quote:

Originally Posted by yellowbunny

My ipad bought in US developed a backlight problem, took it straight to apple and they swapped it o questions asked.

Did you tell them it was from the US? did they swap the whole box or just the iPad?

Jan 6, 2013, 09:51 AM	#1
gusping macrumors regular Join Date: Mar 2012	Bought iPad in USA, returning to Uk store due to yellow tint Hi, i bought an iPad in America a couple of days ago. I live in the Uk and am back home now but have noticed my iPad 4th gen has a yellow tint. Am i able to swap it out for another in a Uk store despite it having the American charger? Thanks
	0

Jan 6, 2013, 10:02 AM	#3
w00t951 macrumors 68000 Join Date: Jan 2009 Location: Seoul/Pittsburgh	As long as you purchased from Apple directly and have proof of purchase, I don't see why not. __________________ MacBook Pro (Mac OS 10.8.3), Galaxy Nexus (Android 4.2.2), iPhone 5 (iOS 6.1.4)
	0

Jan 6, 2013, 04:12 PM	#18
shoppy macrumors 6502a Join Date: Mar 2007 Location: Hants	They will only swap like for like, they are usually quite set on that. __________________ 15" 2.2/2.3/2.6 Hi Res i7 16gb ram,2x iphone5 64gb(w) Macbook air 2012 2.0i7/8/512. 64Gb/32gb 4G and iPad mini 32gb Wifi (W)/ipad1 64gb 3G, ipod shuffle and an Airport extreme.
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Jan 6, 2013, 09:53 AM	#2
Rodster macrumors 65816 Join Date: May 2007	You could try but surely they'll ask for a receipt and it'll show it was purchased in the US so UK support might be declined.
	0

Jan 6, 2013, 10:10 AM	#4
Rodster macrumors 65816 Join Date: May 2007	Looks like it could go either way: https://discussions.apple.com/thread...art=0&tstart=0
	0

Jan 6, 2013, 11:01 AM	#5
gusping Thread Starter macrumors regular Join Date: Mar 2012	my sister bought a macbook pro from america and swapped it for a uk one so if that works, surely an iPad would. I bought it directly from apple and have proof of purchase. I am also within the 14days return and the warranty is global so..... should work
	0

Jan 6, 2013, 11:18 AM	#6
LeeM macrumors 6502a Join Date: Jan 2012	The warranty is international and 14 day policy only states it needs to be from an apple store. Should be fine
	0

Jan 6, 2013, 05:52 PM	#20
cambookpro macrumors 68030 Join Date: Feb 2010 Location: Berks, England	Just my input, my friend had a USA MacBook Pro with a graphics card issue, they said they'd replace it but had to order one from the States. Came in a few days and they swapped it no problem.
	0

Jan 6, 2013, 06:16 PM	#21
yellowbunny macrumors member Join Date: Jun 2010	My ipad bought in US developed a backlight problem, took it straight to apple and they swapped it o questions asked.
	0