MBPr LG IR Info from Apple

[Pentad]

I just wanted to pass this along some information from Apple today:

I called Apple Support about a colleague's MBPr with an LG screen and IR. He was concerned about the IR getting worse and wanted accurate information from Apple. Apple's support was great (as always) and our support person gave me some interesting information:

1. IR is expected but beyond 10 seconds is considered 'bad'.

2. All new MBPr are shipping with Samsung screens (as soon as the LG stock is gone).

3. You can take your MBPr to an Apple Store or an authorized repair shop to test if you have a bad display, however, Apple is now pushing for the work to be done at Apple. Many of the repairs done at the Apple Store or ARS are coming back with other issues.

Why?

She stated that Apple has determined the best course for replacement is a clean room environment because these other environments can cause issues with the Flash Storage(SSD)/Memory/Logic Board.

I was surprised about this because I knew that some Apple Stores were repairing them but she was adamant that Apple is now using clean room environments to reduce issues caused by swapping the display.

I didn't not give that much thought but I guess a clean room would be the best way to go here. The last thing anybody needs is contaminates shortening the life of the SSD/Memory/LB.

4. Repairs are carried out in 3 to 5 days.


5. I told her I was skeptical of getting it replaced but she said this three times: "if it was me *I* would have it done so it does not get worse".

Which leads me to believe that they must think it will get worse.

Being without the machine for 3 to 5 days is a real bummer when you depend on it for your classes/teaching.


Just wanted to pass along my phone conversation and information,

-P

[jessica.]

It may be worth grabbing either an older Mac (if you cannot be without one) or some cheap windows laptop for backup in cases like these. When dependent on something so much having a backup seems perfectly logical to me.

That being said, I would do the repair if I were you. If IR is as bad as the people on this site say, I would do the repair if Apple has somewhat acknowledged the problem.

[KPOM]

Interesting news if your source is correct. I'm sure for commercial reasons Apple would love to switch to LG, Sharp, and AU Optronics completely, but if the IR issues are as bad as they seem with LG, they may be stuck with Samsung for a while.

I have a 13" rMBP that was manufactured in October (I bought it in late December). There is no script yet to identify the manufacturer, but I have not noticed IR as of yet. This gives me a little more confidence in case an issue develops later on.

[deadcantdance]

Originally Posted by Pentad

2. All new MBPr are shipping with Samsung screens (as soon as the LG stock is gone).

If this is true, I'm happy about not having ordered a rMBP already.

[iPersian]

Originally Posted by Pentad

I just wanted to pass this along some information from Apple today:

I called Apple Support about a colleague's MBPr with an LG screen and IR. He was concerned about the IR getting worse and wanted accurate information from Apple. Apple's support was great (as always) and our support person gave me some interesting information:

1. IR is expected but beyond 10 seconds is considered 'bad'.

2. All new MBPr are shipping with Samsung screens (as soon as the LG stock is gone).

3. You can take your MBPr to an Apple Store or an authorized repair shop to test if you have a bad display, however, Apple is now pushing for the work to be done at Apple. Many of the repairs done at the Apple Store or ARS are coming back with other issues.

Why?

She stated that Apple has determined the best course for replacement is a clean room environment because these other environments can cause issues with the Flash Storage(SSD)/Memory/Logic Board.

I was surprised about this because I knew that some Apple Stores were repairing them but she was adamant that Apple is now using clean room environments to reduce issues caused by swapping the display.

I didn't not give that much thought but I guess a clean room would be the best way to go here. The last thing anybody needs is contaminates shortening the life of the SSD/Memory/LB.

4. Repairs are carried out in 3 to 5 days.


5. I told her I was skeptical of getting it replaced but she said this three times: "if it was me *I* would have it done so it does not get worse".

Which leads me to believe that they must think it will get worse.

Being without the machine for 3 to 5 days is a real bummer when you depend on it for your classes/teaching.


Just wanted to pass along my phone conversation and information,

-P

weve heard things like this before only to understand it has not been correct.
guess coming week and months will prove if this one is false or not. my hunch is that its false unfortunately and apple will just carry on.