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Old Jan 22, 2013, 10:17 AM   #1
mikegabriel
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iPhone 5: Charging not supported with this accessory - Lightning Cable

Got my new (3rd) iPhone 5 from Apple in the mail yesterday (camera sensor issues on the last 2) and while restoring my iCloud Backup the phone started saying "Charging is not supported with this accessory.". That would make sense if I wasn't currently plugged in with a Lightning Cable to my iMac.

So I tried a different USB port on my iMac, same error.
Tried both USB on my MacBook Air, same error.
Took it out to my car and tried the USB port on my headunit with a different Lightning cable, same error.
Went back inside and grabbed my 3rd Lightning Cable, plugged into an iPhone Power Brick, same error.
Tried with a 2nd and 3rd brick, same error.
Tried with an iPad Power Brick, same error.

So, when the restore was done, I rebooted. No change. Settings > General > Reset > Reset Settings, no change.

Anything I am missing?
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Old Jan 22, 2013, 10:19 AM   #2
TheNewDude
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Were all the tests done with the same wire or did you try different wires too?
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Old Jan 22, 2013, 10:21 AM   #3
mikegabriel
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Originally Posted by TheNewDude View Post
Were all the tests done with the same wire or did you try different wires too?
As stated above, 3 different cables.
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Old Jan 22, 2013, 10:27 AM   #4
TheNewDude
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Quote:
Originally Posted by mikegabriel View Post
As stated above, 3 different cables.
Sorry, my bad, I missed that.

Try wiping your phone to factory settings and try then. Maybe it's one of your apps causing the conflict of some sort?

Just a thought.
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Old Jan 22, 2013, 10:35 AM   #5
mikegabriel
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Originally Posted by TheNewDude View Post
Sorry, my bad, I missed that.

Try wiping your phone to factory settings and try then. Maybe it's one of your apps causing the conflict of some sort?

Just a thought.
No problem.

That's my plan for tonight, see if I can replicate it on a fresh wipe. Other than that, I don't think I am missing any other steps so if a factory reset doesn't do it, I guess it'll be onto iPhone 5 #4.
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Old Jan 22, 2013, 12:51 PM   #6
Rocko1
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Your backup could be corrupted. DFU restore as new. Use USB wall charger, see if that gives error. Are the cables OEM?
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Old Jan 22, 2013, 01:33 PM   #7
TheNewDude
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Originally Posted by Rocko1 View Post
Your backup could be corrupted. DFU restore as new. Use USB wall charger, see if that gives error. Are the cables OEM?
Yeah the only time i've gotten that error is when i tried to use an OEM cable.

But seems like the OP was pretty thorough.
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Old Jan 22, 2013, 01:45 PM   #8
mikegabriel
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Backup was a full (first time) iCloud backup performed and executed the day I received the new device.

That said, does doing an backup via iTunes 11 restore Apps and Content? I did an iTunes Backup of my old phone, restored via iTunes figuring it would be faster but all it did was place the stock Apple apps in the same locations I had them setup and change my wallpaper, all my third party apps were removed and didn't appear to want to reinstall.

After that, I reset All Content and Settings and then proceeded with an iCloud backup/restore.

And yes all OEM cables / adapters. The only thing non-Apple was my car but it yielded the same results.
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Old Jan 23, 2013, 12:12 AM   #9
mikegabriel
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Just to report back, tonight I put the phone into DFU mode and restored 6.0.2 from iTunes fully. I set it up with the absolute basics, activated over iTunes and got to Springboard. One of the first modals that popped up was "Charging is not supported with this accessory".

Looks like I'll have to contact support again and move onto iPhone 5 number 4.
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Old Jan 23, 2013, 10:32 AM   #10
JediMeister
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The "charging is not supported by this accessory" error is most commonly caused by lint or something else in the charger port. Make sure you have blown compressed air or taken a toothpick to the Lightning port and re-test.
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Old Jan 23, 2013, 06:41 PM   #11
mikegabriel
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No dust / debris inside the port, already checked that out.
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Old Feb 6, 2013, 07:04 PM   #12
PaulNY
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I got my iPhone 5 swapped last week (from AppleCare) ironically also due to camera issues.

Replacement i5 looked flawless, performed well, but after an hour or so on charge (ac) came up with the same error.

I changed lightning cables (both OEM) and when I put my phone on charge before bed, woke up to the "accessory not supported error"

Contacted applecare again earlier this week and they replaced the phone again.

Received this iPhone this evening, plugged it in to my PC, updated to 6.1 and restored from a recent backup...during the sync of apps/music the error popped up again!

Currently wiping it again and finding an older backup that worked..Its very odd for two of my phones (or two lightning cables) to both exhibit this issue so quick

The phones both start to charge (and generally, until tonight) reach 100% before the error pops up

Did you make any progress with your phone?
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Old Feb 7, 2013, 06:24 AM   #13
Landa84
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MY phone charges fine ( iPhone 5) except when it reaches 99% charger not supported with this accessory pops up
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Old Sep 22, 2013, 02:20 PM   #14
Micaya
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Cable that actually works

I had a cable that hd both 4 and 5 connectors that stop working after upgrade. Found site that advertised working with iOS7 and got it in and works perfectly.

http://wirelessliquidators.com/p-120...apple-iph.aspx
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Old Sep 22, 2013, 02:56 PM   #15
deeddawg
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Originally Posted by Micaya View Post
IFound site that advertised working with iOS7 and got it in and works perfectly.

http://wirelessliquidators.com/p-120...apple-iph.aspx
$15 plus ~$7 shipping an aftermarket cable vs. $20 for the Apple cable that you know will work with any iOS version. Or even better, pay $17.83 at Walmart, so under $20 w/ tax.
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Old Dec 9, 2013, 08:29 PM   #16
rshullic
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This discussion is interesting because this problem is occurring with iOS 6 and even before iOS 7 came out. I have been reading some threads in Yahoo that are 2, 3 and 4 years old about this type of error message and own cables. Apple put a chip in the cable that allows the iPhone device to determine if it is a certified cable. However, I thought this was only an iPhone 5 issue with IOS 7 and it seems that this problem has been there for years!
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Old Dec 22, 2013, 11:19 AM   #17
Smansunsten
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Angry Software Issue

I strongly suspect this is a software issue deliberately designed by Apple. I never had a problem before updating to the new OS. Apparently now with the lightning connector you need an Apple cord and an Apple charger- saw somewhere it has to do with a chip Apple puts in the connector. I have had two Apple cords break in a year due to the thin flimsy insulating cover. It seems that I am being forced into buying their overpriced stuff and I am quite annoyed. Make more durable practical stuff or let me buy elsewhere- shame on you Apple. If you have the same issue please let them know loud and clear.
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Old Dec 24, 2013, 09:42 AM   #18
eramar89
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charging not supported

after having problem for 2 hours i found this solution it may work for you

http://www.whereipis.com/apple-charg...supported.html
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Old May 30, 2014, 11:12 PM   #19
gw0gvq
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“This cable or accessory is not certified or may not work reliable with this iPhone”

I have the same problem but the link eramar89 gave goes to a website that is no more.
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Old Jun 11, 2014, 09:20 PM   #20
BlondAlto
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Certified cables having same problem

My lighting cable came WITH my new Apple phone, when I bought it, 11 months
ago at Verizon. Not a reconditioned or "like new" phone, but an actual new one. And for 10 months, there were no problems. But immediately after the 7.1.1 update, I started having this problem. Also when I connect it to the Macbook pro (maverick) I get a different msg - that it is not connected to itunes. so if there's a chip that Apple put in, to detect non-authentic accessories, I can't understand why it's alerting on mine, which came WITH the Apple phone! It was part of the package. At any rate, we aren't alone out there:

https://discussions.apple.com/message/25994723#25994723

Last edited by BlondAlto; Jun 11, 2014 at 09:22 PM. Reason: typos
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Old Jun 15, 2014, 01:20 PM   #21
Celliott1983
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Same issues on 7.1.1
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